Tom Wood Ford - Service Center

Scheduled maintenance Really appreciate getting the quick oil change and maintenance side setup when you don't have major maintenance it's perfect Really appreciate getting the quick oil change and maintenance side setup when you don't have major maintenance it's perfect Quick convenient excellent service More

Bought a vehicle Good salesmanship poor service at the service and parts department. Neal was a great salesman. But people at the desk for service department are horri Good salesmanship poor service at the service and parts department. Neal was a great salesman. But people at the desk for service department are horrible. They are no help More

Good Experience Told them what I wanted and to do an inspection and if they found anything, please call. They did and they did. I approved the additional service and Told them what I wanted and to do an inspection and if they found anything, please call. They did and they did. I approved the additional service and they called me when it was ready. I had cash for my transaction, but they could not find change. That was a little disappointing, but really no big deal. More

Oil change Fast and friendly top notch. Got me in and out and washed my car no trouble at all. I will return they even let me use my discount. Fast and friendly top notch. Got me in and out and washed my car no trouble at all. I will return they even let me use my discount. More

James in Service for warranty repair James was very helpful from beginning to end for the service I needed on my 2013 F150. It was a warranty repair, which I’m sure doesn’t provide revenu James was very helpful from beginning to end for the service I needed on my 2013 F150. It was a warranty repair, which I’m sure doesn’t provide revenue to the dealership, but clearly providing great service leads to those revenue producing relationships. I’ve purchased new from Ford in 2006, 2010, and 2013 and plan to again in the next year or two. Thank you, James, for further concreting my expected future decisions to continue to be Ford. Have a great day! More

Happy customer My experience was excellent. The waiting area was clean and comfortable. The service staff were friendly and professional. I was there an appropriate My experience was excellent. The waiting area was clean and comfortable. The service staff were friendly and professional. I was there an appropriate amount for the service I had done. More

So much for “Quick” Lane service I was very disappointed with the amount of time it took to perform my service. I made an appointment online ahead of time. It took almost 2 hours for I was very disappointed with the amount of time it took to perform my service. I made an appointment online ahead of time. It took almost 2 hours for me to get out of there. Another customer came in an hour after me and did not have an appointment. Her vehicle had the same service performed and was completed at the same time mine was. The extra hour it took to complete the service caused me to get caught up in rush hour traffic. This snowballed into an extra hour added to my trip home. More

Great service - start to finish This was the best car service experience we’ve had in a very long time. The service rep was thorough, knowledgeable, efficient, and communicated wel This was the best car service experience we’ve had in a very long time. The service rep was thorough, knowledgeable, efficient, and communicated well. More

DEF warning would not go out Service was great. The key ring on my keyfob was missing when I got home and removed the key from the truck. Not sure what else to say Service was great. The key ring on my keyfob was missing when I got home and removed the key from the truck. Not sure what else to say More

Great Experience Great service. Nice people. Helpful. Friendly. Provided great and friendly service. No wait time. I was in and out. Updated on other items that Great service. Nice people. Helpful. Friendly. Provided great and friendly service. No wait time. I was in and out. Updated on other items that needed to be taken care of. More