Tom Wood Ford - Service Center

Fast and friendly I have never had an issue with Tom Wood Ford. The service is fast and reliable, and I always feel like the reps and mechanics are being truthful with I have never had an issue with Tom Wood Ford. The service is fast and reliable, and I always feel like the reps and mechanics are being truthful with their advice and pricing. More

Alignment The service was fantastic and quick lovely and clean waiting area. I was able to take my dog with me while I was there and they were friendly to him The service was fantastic and quick lovely and clean waiting area. I was able to take my dog with me while I was there and they were friendly to him also More

Happy Finally got the friendly service that should have gotten from the beginning service writer went out of his way to help diagnose the problem my S U V w Finally got the friendly service that should have gotten from the beginning service writer went out of his way to help diagnose the problem my S U V was having will recommend Dewayne Hudson to anyone that needs there car service Thanks again. Teress Beikes More

Spur of the Moment Oil Change Tom Wood's Quick Lane was very nice and efficient with me on doing a spur of the moment oil change! Only thing is they should have recommended "The W Tom Wood's Quick Lane was very nice and efficient with me on doing a spur of the moment oil change! Only thing is they should have recommended "The Works" package that included rotating the tires. Would I use them again? YES More

From end to end a good overall score From Jerry Uwotah on the lease of my current vehicle to Rich Marowski's help in returning my former Ford and being rewarded with customer loyalty perk From Jerry Uwotah on the lease of my current vehicle to Rich Marowski's help in returning my former Ford and being rewarded with customer loyalty perks. The hands on professionalism I've received from my Local Ford Dealership i couldn't be more Satisfied. Need to give a shout out to the man Dwane 'The Rock' Hudson for taking such good care of me recently when our city streets tried to end my week before it even got started!! Bent rims meant a few days in service and no housecalls for my clients until Mr. The Rock stepped in offering to accommodate me with a rental equivalent to my current vehicular situation. He was prompt with his communicate and he and his team actually got the job done quicker than expected and under the estimated price!! Thanks guys, you left my more time in my week to take care of all my peeps! More

Resolved my issues All issues 'reviewed were taken care , resolved In timely manner which was a sequence in order to get to final solution & fix priority issue discover All issues 'reviewed were taken care , resolved In timely manner which was a sequence in order to get to final solution & fix priority issue discovered..Ja More

Failed to properly fix my car. The service manager did help my family when we were stuck because we from out of town. BUT, they did not fix the problem. They replaced parts and char The service manager did help my family when we were stuck because we from out of town. BUT, they did not fix the problem. They replaced parts and charged me $1000.00 The real problem was another part and the car broke down again. That time the car was fixed properly and has had no problems since. The service manager listened to my complain but his only advice was to buy a new car from them and then "I can do something for you". Really? I disputed this repair. Maybe this dealership is too big to be concerned with a $1000. repair. DO NOT RELY ON THIS DEALERSHIP TO PROPERLY REPAIR YOUR CAR! More

Scheduled maintenance Really appreciate getting the quick oil change and maintenance side setup when you don't have major maintenance it's perfect Really appreciate getting the quick oil change and maintenance side setup when you don't have major maintenance it's perfect Quick convenient excellent service More

Bought a vehicle Good salesmanship poor service at the service and parts department. Neal was a great salesman. But people at the desk for service department are horri Good salesmanship poor service at the service and parts department. Neal was a great salesman. But people at the desk for service department are horrible. They are no help More

Good Experience Told them what I wanted and to do an inspection and if they found anything, please call. They did and they did. I approved the additional service and Told them what I wanted and to do an inspection and if they found anything, please call. They did and they did. I approved the additional service and they called me when it was ready. I had cash for my transaction, but they could not find change. That was a little disappointing, but really no big deal. More