Tom Wood Ford - Service Center

No appointment, quick service. I showed up without an appointment at 6:00 pm. They changed my oil, rotated my tires and washed the vehicle in about 30 minutes. It was a quick and ea I showed up without an appointment at 6:00 pm. They changed my oil, rotated my tires and washed the vehicle in about 30 minutes. It was a quick and easy way to take care of my car in the middle of a busy work and family schedule. Bonus, I only spent about $40. More

Brad did great Brad did a great job getting me timely info on the cost of my repair. There was a delay in getting my car sooner due to the tech being out on Wednesd Brad did a great job getting me timely info on the cost of my repair. There was a delay in getting my car sooner due to the tech being out on Wednesday, but Brad was polite, courteous and honest about the situation. Great work my car is running great! No more annoying sounds. More

Typical poorly run dealership Nothing terrible, just typical bad service. The two people at the front desk were in their phones the whole time, talking about how much money they m Nothing terrible, just typical bad service. The two people at the front desk were in their phones the whole time, talking about how much money they make and talking poorly about difficult customers. Arrived at 1145 and left at 2 after I had a scheduled 12 appointment. I saw my car sitting out in the lot and had to ask them if it was done. They said they forgot to check me out, I was the only person in the lobby. They guy took off 10 dollars as an apology (I did not ask for it) which was nice, but he didn’t really ever apologize. Again, it wasn’t anything crazy just nothing special at all. The new building is nice and clean (coffee machine broken). I’ll try somewhere else in the future. More

Better Communication Previously I only took my car through Quick Lane and waited for the repairs with excellent results. For the first time my vehicle required an overnig Previously I only took my car through Quick Lane and waited for the repairs with excellent results. For the first time my vehicle required an overnight stay to determine mechanical issues I was experiencing, and to get previously advised brake work done. My car was in the shop 7 days. My main complaint is lack of communication. The only time I knew what was going on is when I called and inquired, which was every other day and even then there were times when no one had information. Service never called and gave me updates on the status of my vehicle. I will continue to do business with Tom Wood because prior service has been good and this is my first complaint. I suggest calling patrons everyday with updates when you have their car overnight. More

Service review Service as in past was very good. Was not happy with unsolicited donation on my invoice for $5 to Toys For Tots. Was not asked to donate. It just Service as in past was very good. Was not happy with unsolicited donation on my invoice for $5 to Toys For Tots. Was not asked to donate. It just showed up on my bill. We already donate to TFT’s in December. Charges or services were not explained at check out. More

Best customer service! Service was exceptional, faster than expected and Maddie was the best of all! She remembered, was personable and is always professional! Thanks again Service was exceptional, faster than expected and Maddie was the best of all! She remembered, was personable and is always professional! Thanks again for the outstanding service! More

Regular maintenance, oil change Great job. Very professional. It was easy to schedule the appointment. The shop was very prompt and on time. Car was clean and ready to go in shor Great job. Very professional. It was easy to schedule the appointment. The shop was very prompt and on time. Car was clean and ready to go in short time. More

Service work on a work vsn Had to order parts for a emergency repair and was done as fast as possible. Erin was great to work with. Everything was done to my satisfaction and in Had to order parts for a emergency repair and was done as fast as possible. Erin was great to work with. Everything was done to my satisfaction and in a timely basis. I would recommend this dealership to everyone More

Quoted wrong price I came in to find out how much it would be to get the keyless enter on a used escape. I was quoted a price of $40. And was charged almost $70.. I came in to find out how much it would be to get the keyless enter on a used escape. I was quoted a price of $40. And was charged almost $70.. More

Fabulous experience. Everyone was very courteous. Fabulous experience, everyone was very courteous. Ordered me an Uber both ways. Washed my car. Covered seats and floor and left interior spotless. I w Fabulous experience, everyone was very courteous. Ordered me an Uber both ways. Washed my car. Covered seats and floor and left interior spotless. I would definitely recommend this dealership. More