Tom Wood Ford - Service Center

Better Communication Previously I only took my car through Quick Lane and waited for the repairs with excellent results. For the first time my vehicle required an overnig Previously I only took my car through Quick Lane and waited for the repairs with excellent results. For the first time my vehicle required an overnight stay to determine mechanical issues I was experiencing, and to get previously advised brake work done. My car was in the shop 7 days. My main complaint is lack of communication. The only time I knew what was going on is when I called and inquired, which was every other day and even then there were times when no one had information. Service never called and gave me updates on the status of my vehicle. I will continue to do business with Tom Wood because prior service has been good and this is my first complaint. I suggest calling patrons everyday with updates when you have their car overnight. More

Service review Service as in past was very good. Was not happy with unsolicited donation on my invoice for $5 to Toys For Tots. Was not asked to donate. It just Service as in past was very good. Was not happy with unsolicited donation on my invoice for $5 to Toys For Tots. Was not asked to donate. It just showed up on my bill. We already donate to TFT’s in December. Charges or services were not explained at check out. More

Best customer service! Service was exceptional, faster than expected and Maddie was the best of all! She remembered, was personable and is always professional! Thanks again Service was exceptional, faster than expected and Maddie was the best of all! She remembered, was personable and is always professional! Thanks again for the outstanding service! More

Regular maintenance, oil change Great job. Very professional. It was easy to schedule the appointment. The shop was very prompt and on time. Car was clean and ready to go in shor Great job. Very professional. It was easy to schedule the appointment. The shop was very prompt and on time. Car was clean and ready to go in short time. More

Service work on a work vsn Had to order parts for a emergency repair and was done as fast as possible. Erin was great to work with. Everything was done to my satisfaction and in Had to order parts for a emergency repair and was done as fast as possible. Erin was great to work with. Everything was done to my satisfaction and in a timely basis. I would recommend this dealership to everyone More

Quoted wrong price I came in to find out how much it would be to get the keyless enter on a used escape. I was quoted a price of $40. And was charged almost $70.. I came in to find out how much it would be to get the keyless enter on a used escape. I was quoted a price of $40. And was charged almost $70.. More

Fabulous experience. Everyone was very courteous. Fabulous experience, everyone was very courteous. Ordered me an Uber both ways. Washed my car. Covered seats and floor and left interior spotless. I w Fabulous experience, everyone was very courteous. Ordered me an Uber both ways. Washed my car. Covered seats and floor and left interior spotless. I would definitely recommend this dealership. More

Great Service I've been taking my car to Tom Wood Ford for 3 years and they do a great job servicing my car. I always come back! I've been taking my car to Tom Wood Ford for 3 years and they do a great job servicing my car. I always come back! More

Recent service Oil change, cabin air filter replacement, engine coolant exchange and bulb replacement. Great experience, with great customer service. Helpful staf Oil change, cabin air filter replacement, engine coolant exchange and bulb replacement. Great experience, with great customer service. Helpful staff. Called an Uber for when shuttle wasn’t running. More

Oil-Change, Tire Rotation, Check-Up My service specialist was polite, helpful, and walked me through the process. My vehicle was ready within a very reasonable amount of time, and I w My service specialist was polite, helpful, and walked me through the process. My vehicle was ready within a very reasonable amount of time, and I was pleased with the outcome. More