Tom Wood Ford - Service Center

Tom Wood Ford excels in Personal Service & Fleet Services Tom Wood Ford excels in Personal Service as well as Fleet Services. I take my personal vehicles to Tom Wood Ford and manage a fleet of 250 vehicles. Tom Wood Ford excels in Personal Service as well as Fleet Services. I take my personal vehicles to Tom Wood Ford and manage a fleet of 250 vehicles. Tom Wood Ford is detailed, thorough, and excellent at communication. We are very grateful for Kim and our Fleet Techs! More

Tom Wood Ford Service Generally TWF is solid-serviced my care for almost 8 years now. Quality of workmanship has always been solid. My past dealings with their CSRs (who ar Generally TWF is solid-serviced my care for almost 8 years now. Quality of workmanship has always been solid. My past dealings with their CSRs (who are not the mechanics) have been great-timely and clear communication in terms of car status, when the work was to be completed, etc. I like that TWF offers channels of communication, including email and text messages, for updates. On the last visit, however, the CSRs communication was not proactive at all-promised calls, then calls not made (which required me to call and call and call to get the updates). When contact was made, no indication of when the work would/should be completed-I had to pry this information from them. This last experience was much different than prior visits-maybe a newer employee? Generally (based on past), TWF has been great to work with and highly professional. More

Great Tech individual was very helpful and accommodating. As a matter of fact I’ll be back on Tuesday morning so that he can explain why my moon stopped wo Tech individual was very helpful and accommodating. As a matter of fact I’ll be back on Tuesday morning so that he can explain why my moon stopped working since my last visit with Tom Wood More

Oil change Service was great! Very accommodating! I called ahead of time and service was super quick. Matthew was so friendly and I look forward to working with Service was great! Very accommodating! I called ahead of time and service was super quick. Matthew was so friendly and I look forward to working with him again! He also told me I had a cute baby, which was really sweet! More

Great first experience Fast friendly courteous professional great first experience. Erin was great with us. We’ve never been to Tom wood before for service but we will retur Fast friendly courteous professional great first experience. Erin was great with us. We’ve never been to Tom wood before for service but we will return in the future. More

The good and the bad The good: Convenient to set up the appointment. Nice people who interfaced with me. Uber ride home and back. Periodic updates. The bad: I had an The good: Convenient to set up the appointment. Nice people who interfaced with me. Uber ride home and back. Periodic updates. The bad: I had an 8:00 appointment for a job that was to take 1/2 day. No work done on day 1! I stayed home all day expecting to get pick-up call — partly wasted day. Work finally done on day 2. Not good. More

Not happy at all. No communication for 5 days. Vehicle not r Did not communicate. Denied repairs. New car bought there 11/17 8K miles and the brakes are bad. The day I left it Brad said "I will call you late Did not communicate. Denied repairs. New car bought there 11/17 8K miles and the brakes are bad. The day I left it Brad said "I will call you later today" 5 days later I called him. It took 4 calls to get to anyone in service. The next day I went to the dealership and asked to speak to the Service manager. (Mark Hume.) He told me the brakes were in need of repair. Not under any type warranty. 8000 miles? He showed me where it appeared an attempt had been made with a tool to enter my vehicle resulting in scratches and molding damage. He asked if I had done that. Please, I have keyless entry. He denied anyone at the dealership would of done that. My self canceling turn signal does not work all the time even after.90 degree left turns. He said they could not duplicate it. This is my second vehicle I have purchased from Tom Wood Ford. I could of purchased it in Brownsburg much closer to my home however my experience up to this point had been good. So much for earning my business and customer loyalty. Live and learn I guess. More

Recent visit Staff is always helpful and knowledgeable about the available products. I always feel that I’m getting good and trustworthy information. I will go bac Staff is always helpful and knowledgeable about the available products. I always feel that I’m getting good and trustworthy information. I will go back. More