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219 Reviews of Tom Wood Ford - Service Center
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May 18, 2019
Great service with great communication Dewayne did an amazing job communicating the issues with my truck and the time it would take to fix it. Timely service and good location. Will be us Dewayne did an amazing job communicating the issues with my truck and the time it would take to fix it. Timely service and good location. Will be using Tom wood again. More
by twyork2000
Employees Worked With
Dewayne Hudson
April 24, 2019
Phenomenal! I visited another Ford dealership that gave me false information, scheduled me almost two weeks out, and caused me to damage my vehicle further. Tom W I visited another Ford dealership that gave me false information, scheduled me almost two weeks out, and caused me to damage my vehicle further. Tom Wood took me in the same day and repaired my vehicle in 48 hours. David Hudson was my service consultant. He kept me abreast to what was going on every step of the way, displayed professional, and presented to genuinely care. More
by emjackson
Employees Worked With
David Hudson
April 23, 2019
Took car for detail. They never did It For the quick lane services are good. Took car for a detail according to reservation made online at 1pm on a Thursday. Was told could not do it in an For the quick lane services are good. Took car for a detail according to reservation made online at 1pm on a Thursday. Was told could not do it in an afternoon (why then was I allowed to reserve the appmt) Friday, late afternoon got call they didn’t do it. Could they keep the car and do it Saturday. Saturday at 3pm I called they still had not done the detail or even started it in or out. They wanted to keep it until Monday. I went and picked it up. No offer of a rental, no real apology, just “we were busy” If interior and exterior details are not their “thing” I would have appreciated just someone telling me instead of keeping my car for 2 1/2 days and getting it back in the same shape. Not even a good overall vacuum. And I had them do a brake fluid change while they had it. More
by Detail
Employees Worked With
Brad Davis
March 27, 2019
Service The service provided was very quick. I arrived early and was worked in. The lounge was comfortable and relaxing while I waited. Very nice experience. The service provided was very quick. I arrived early and was worked in. The lounge was comfortable and relaxing while I waited. Very nice experience. More
by RubyredFocus
Employees Worked With
I am not sure , Maddie Barton
March 12, 2019
Great customer service! The staff is knowledgeable and friendly. Highly recommend this dealership to anyone. Very clean shop and work areas. Well prepared for my appointment The staff is knowledgeable and friendly. Highly recommend this dealership to anyone. Very clean shop and work areas. Well prepared for my appointment and answered all my questions. More
by Cmartin
Employees Worked With
Rick ,Brad and mike
February 08, 2019
Quick Lane Jordan did an excellent job of getting my oil change completed quickly. He did a good job of managing my expectations. He was very professional. Jordan did an excellent job of getting my oil change completed quickly. He did a good job of managing my expectations. He was very professional. More
by Quick Lane
Employees Worked With
Jordan
January 29, 2019
Repair Excellent quality repair work. Great communication with the mechanic that did the repair on my vehicle. I will continue to use this dealership in th Excellent quality repair work. Great communication with the mechanic that did the repair on my vehicle. I will continue to use this dealership in the future. More
by Joe
Employees Worked With
Rob Jarels Service
January 03, 2019
It was an excellent experiencing. Maddie was very helpful and sweet. The day I brought my car in was a crazy day for me and Maddie helped me out. I would recommend her. Maddie was very helpful and sweet. The day I brought my car in was a crazy day for me and Maddie helped me out. I would recommend her. More
by Southpaw80
Employees Worked With
Maddie Barton
January 03, 2019
Oil change and tire rotation Had a great in and out experience with the oil change and tire rotation. Got an over health report.on the car as well. They even ran the car through t Had a great in and out experience with the oil change and tire rotation. Got an over health report.on the car as well. They even ran the car through the car wash, which is nice this time of year. More
by Elle68
Employees Worked With
Josh Lagler
January 03, 2019
Great customer care extremely professional. I will continue to use Tom Wood Ford as my service provider from my vehicle and will recommend them to friends customer care extremely professional. I will continue to use Tom Wood Ford as my service provider from my vehicle and will recommend them to friends and family More
by Escape
Employees Worked With
Rodney
