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217 Reviews of Tom Wood Ford - Service Center
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April 23, 2019
Took car for detail. They never did It For the quick lane services are good. Took car for a detail according to reservation made online at 1pm on a Thursday. Was told could not do it in an For the quick lane services are good. Took car for a detail according to reservation made online at 1pm on a Thursday. Was told could not do it in an afternoon (why then was I allowed to reserve the appmt) Friday, late afternoon got call they didn’t do it. Could they keep the car and do it Saturday. Saturday at 3pm I called they still had not done the detail or even started it in or out. They wanted to keep it until Monday. I went and picked it up. No offer of a rental, no real apology, just “we were busy” If interior and exterior details are not their “thing” I would have appreciated just someone telling me instead of keeping my car for 2 1/2 days and getting it back in the same shape. Not even a good overall vacuum. And I had them do a brake fluid change while they had it. More
by Detail
Employees Worked With
Brad Davis
March 27, 2019
Service The service provided was very quick. I arrived early and was worked in. The lounge was comfortable and relaxing while I waited. Very nice experience. The service provided was very quick. I arrived early and was worked in. The lounge was comfortable and relaxing while I waited. Very nice experience. More
by RubyredFocus
Employees Worked With
I am not sure , Maddie Barton
March 12, 2019
Great customer service! The staff is knowledgeable and friendly. Highly recommend this dealership to anyone. Very clean shop and work areas. Well prepared for my appointment The staff is knowledgeable and friendly. Highly recommend this dealership to anyone. Very clean shop and work areas. Well prepared for my appointment and answered all my questions. More
by Cmartin
Employees Worked With
Rick ,Brad and mike
February 08, 2019
Quick Lane Jordan did an excellent job of getting my oil change completed quickly. He did a good job of managing my expectations. He was very professional. Jordan did an excellent job of getting my oil change completed quickly. He did a good job of managing my expectations. He was very professional. More
by Quick Lane
Employees Worked With
Jordan
January 29, 2019
Repair Excellent quality repair work. Great communication with the mechanic that did the repair on my vehicle. I will continue to use this dealership in th Excellent quality repair work. Great communication with the mechanic that did the repair on my vehicle. I will continue to use this dealership in the future. More
by Joe
Employees Worked With
Rob Jarels Service
January 03, 2019
It was an excellent experiencing. Maddie was very helpful and sweet. The day I brought my car in was a crazy day for me and Maddie helped me out. I would recommend her. Maddie was very helpful and sweet. The day I brought my car in was a crazy day for me and Maddie helped me out. I would recommend her. More
by Southpaw80
Employees Worked With
Maddie Barton
January 03, 2019
Oil change and tire rotation Had a great in and out experience with the oil change and tire rotation. Got an over health report.on the car as well. They even ran the car through t Had a great in and out experience with the oil change and tire rotation. Got an over health report.on the car as well. They even ran the car through the car wash, which is nice this time of year. More
by Elle68
Employees Worked With
Josh Lagler
January 03, 2019
Great customer care extremely professional. I will continue to use Tom Wood Ford as my service provider from my vehicle and will recommend them to friends customer care extremely professional. I will continue to use Tom Wood Ford as my service provider from my vehicle and will recommend them to friends and family More
by Escape
Employees Worked With
Rodney
December 17, 2018
Tom Wood Ford excels in Personal Service & Fleet Services Tom Wood Ford excels in Personal Service as well as Fleet Services. I take my personal vehicles to Tom Wood Ford and manage a fleet of 250 vehicles. Tom Wood Ford excels in Personal Service as well as Fleet Services. I take my personal vehicles to Tom Wood Ford and manage a fleet of 250 vehicles. Tom Wood Ford is detailed, thorough, and excellent at communication. We are very grateful for Kim and our Fleet Techs! More
by WCA_Fleet
Employees Worked With
Kim Kashuba
December 13, 2018
Tom Wood Ford Service Generally TWF is solid-serviced my care for almost 8 years now. Quality of workmanship has always been solid. My past dealings with their CSRs (who ar Generally TWF is solid-serviced my care for almost 8 years now. Quality of workmanship has always been solid. My past dealings with their CSRs (who are not the mechanics) have been great-timely and clear communication in terms of car status, when the work was to be completed, etc. I like that TWF offers channels of communication, including email and text messages, for updates. On the last visit, however, the CSRs communication was not proactive at all-promised calls, then calls not made (which required me to call and call and call to get the updates). When contact was made, no indication of when the work would/should be completed-I had to pry this information from them. This last experience was much different than prior visits-maybe a newer employee? Generally (based on past), TWF has been great to work with and highly professional. More
by Fusca
Employees Worked With
Erin ?
