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217 Reviews of Tom Wood Ford - Service Center
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July 29, 2019
Better Than We Could Have Hoped For. Tom Wood Ford hit a grand slam with their service, ability to diagnose, timely repair and arranging techs to come in just to accommodate our schedule. Tom Wood Ford hit a grand slam with their service, ability to diagnose, timely repair and arranging techs to come in just to accommodate our schedule. Additionally this was the 3rd time that the truck was in a Ford dealership for the same issue within the last 10 days so we were ecstatic that we finally found a dealer to get this issue resolved. The service advisor, Maddie, was as thorough and professional as they come and actually took great delight in understanding what we had been experiencing and helping to find a solution for us. A++ More
by LT
Employees Worked With
Maddie Barton
July 28, 2019
Excellent Service Department Clean recommendations and efficient repairs. Über service is a great perk. Pickup and drop you off at work and pick you up from work to get your servi Clean recommendations and efficient repairs. Über service is a great perk. Pickup and drop you off at work and pick you up from work to get your serviced vehicle. More
by yulmbutler
Employees Worked With
Maddie Barton, Kim Fast, Josh Lagler, Brad Davis
July 18, 2019
Oil change Went to this dealership while on vacation. Got right in using Quick Lane. Service completed in less than an hour. Shawn was great. Would recommend thi Went to this dealership while on vacation. Got right in using Quick Lane. Service completed in less than an hour. Shawn was great. Would recommend this dealership More
by Ford09
Employees Worked With
Shawn, Josh Lagler
July 09, 2019
Fast easy and helpful I dropped my car off in a moment that the service department was packed. They managed to get my vehicle serviced and taken care of while still keeping I dropped my car off in a moment that the service department was packed. They managed to get my vehicle serviced and taken care of while still keeping me updated and in constant contact that was fast and efficient with no problems and at a great price. Thank you tom wood! More
by Jtaylor245
Employees Worked With
Jordan russell
July 04, 2019
Service Services performed were within what was discussed. Price for oil change was good. Erin did a good job on explaining my bill & was gracious to me and m Services performed were within what was discussed. Price for oil change was good. Erin did a good job on explaining my bill & was gracious to me and my wife, Judy. More
by Carman
Employees Worked With
Erin Powell-Excellent!
July 02, 2019
Rude and unprofessional First told half a day for recall work. Then told 2 days. Drop off and told 4 days then quickly told it could be more than 4 days. Dropped off my fusio First told half a day for recall work. Then told 2 days. Drop off and told 4 days then quickly told it could be more than 4 days. Dropped off my fusion and provided a focus which is much smaller. Dealer refused to provide equal vehicle or better. Manager refused to contact me to discuss issues. Picked up car and radio was disconnected and oil/grease stains left on door and glove compartment. Mandy May blamed oil/grease on me and she was also the worker that told me 2 days, 4 days then just over 4 days. Mandy acts sweet at first then is quite rude and unprofessional. While waiting for my rental I even overheard her speaking to a private body shop disparaging a customer that did not agree with the dealers quote. Mandy offered to provide the private shop with internal communications with that customer as well. Overall I was highly disappointed and highly likely to never return. Extra 10-15 minutes for further location is worth it to avoid this rude and unprofessional dealership. Also did not receive apologies except for initially being told it was a half day repair. Would never recommend. More
by Logan428
Employees Worked With
Mandy May
June 14, 2019
Skips Review People at dealership were very professional! Only negative experience was due to roadworks in the area and congestion on dealership lot. Congestion wa People at dealership were very professional! Only negative experience was due to roadworks in the area and congestion on dealership lot. Congestion was due to Carmel/Indianapolis road work for round-a-bout on 96th and Keystone Avenue. This is not the dealership’s problem but a concern that affects their business. More
by Skippy
Employees Worked With
Mr. Butler
May 31, 2019
Oil change They had good customer service and I will go back again and get my oil change. And refer people there so they can get they oil change and it was done They had good customer service and I will go back again and get my oil change. And refer people there so they can get they oil change and it was done in a timely manner. More
by Queen T
Employees Worked With
Maddie Barton
May 18, 2019
Great service with great communication Dewayne did an amazing job communicating the issues with my truck and the time it would take to fix it. Timely service and good location. Will be us Dewayne did an amazing job communicating the issues with my truck and the time it would take to fix it. Timely service and good location. Will be using Tom wood again. More
by twyork2000
Employees Worked With
Dewayne Hudson
April 24, 2019
Phenomenal! I visited another Ford dealership that gave me false information, scheduled me almost two weeks out, and caused me to damage my vehicle further. Tom W I visited another Ford dealership that gave me false information, scheduled me almost two weeks out, and caused me to damage my vehicle further. Tom Wood took me in the same day and repaired my vehicle in 48 hours. David Hudson was my service consultant. He kept me abreast to what was going on every step of the way, displayed professional, and presented to genuinely care. More
by emjackson
Employees Worked With
David Hudson
