Tom Wood Ford - Service Center

Sales and Service are looking at profit only Purchased a 2018 Focus new from this dealer in Dec. 2017. The young salesman did a good job of getting MSRP for this vehicle with promises that fell t Purchased a 2018 Focus new from this dealer in Dec. 2017. The young salesman did a good job of getting MSRP for this vehicle with promises that fell through when it was actually time to sign papers. The service dept. has been really good at making sure service always require additional items that were not on the initial service requests. The faulty lug nuts used on some of the ford models required a $95.00 tow for a flat tire because the lug wrench would not fit the "swelled " lug nuts. A charge of $40.00 per tire to replace the defective lug nuts was the second charge and then a replacement tire cost of $165.00. The new tire which was a different style from the other tires on the car, forced the transmission into 4WD whenever the car was moving. Will definitely use a different dealer and different make of car the next time. More

Quick and courteous explained in detail what they were going to do. In and out in the time they said it would be. Gave me a clean car to drive away with. explained in detail what they were going to do. In and out in the time they said it would be. Gave me a clean car to drive away with. More

Better Than We Could Have Hoped For. Tom Wood Ford hit a grand slam with their service, ability to diagnose, timely repair and arranging techs to come in just to accommodate our schedule. Tom Wood Ford hit a grand slam with their service, ability to diagnose, timely repair and arranging techs to come in just to accommodate our schedule. Additionally this was the 3rd time that the truck was in a Ford dealership for the same issue within the last 10 days so we were ecstatic that we finally found a dealer to get this issue resolved. The service advisor, Maddie, was as thorough and professional as they come and actually took great delight in understanding what we had been experiencing and helping to find a solution for us. A++ More

Excellent Service Department Clean recommendations and efficient repairs. Über service is a great perk. Pickup and drop you off at work and pick you up from work to get your servi Clean recommendations and efficient repairs. Über service is a great perk. Pickup and drop you off at work and pick you up from work to get your serviced vehicle. More

Oil change Went to this dealership while on vacation. Got right in using Quick Lane. Service completed in less than an hour. Shawn was great. Would recommend thi Went to this dealership while on vacation. Got right in using Quick Lane. Service completed in less than an hour. Shawn was great. Would recommend this dealership More

Fast easy and helpful I dropped my car off in a moment that the service department was packed. They managed to get my vehicle serviced and taken care of while still keeping I dropped my car off in a moment that the service department was packed. They managed to get my vehicle serviced and taken care of while still keeping me updated and in constant contact that was fast and efficient with no problems and at a great price. Thank you tom wood! More

Service Services performed were within what was discussed. Price for oil change was good. Erin did a good job on explaining my bill & was gracious to me and m Services performed were within what was discussed. Price for oil change was good. Erin did a good job on explaining my bill & was gracious to me and my wife, Judy. More

Skips Review People at dealership were very professional! Only negative experience was due to roadworks in the area and congestion on dealership lot. Congestion wa People at dealership were very professional! Only negative experience was due to roadworks in the area and congestion on dealership lot. Congestion was due to Carmel/Indianapolis road work for round-a-bout on 96th and Keystone Avenue. This is not the dealership’s problem but a concern that affects their business. More

Oil change They had good customer service and I will go back again and get my oil change. And refer people there so they can get they oil change and it was done They had good customer service and I will go back again and get my oil change. And refer people there so they can get they oil change and it was done in a timely manner. More