Tom Wood Ford - Service Center

I had to drive 30 minutes to get a recall fix, and I was told it over the phone it would be a two hour wait (3:30 appointment time). When I arrived, I was informed that yes, it’s about a two or three hour f told it over the phone it would be a two hour wait (3:30 appointment time). When I arrived, I was informed that yes, it’s about a two or three hour fix, but their technicians all go home at 4:30, so they would have to keep my car overnight. I had to make arrangements, and was able to make it work, thankfully. They offered a fee Uber ride to the dealership the next day if I was within a 30 minute drive, so I might have ended up being charged for it depending on traffic. Communication with them was spotty, they provided a website to communicate through, and they never received any of my messages. Of course, they offered to do about $1,200 worth of work on my vehicle when all I wanted was a recall fix and an oil change. When I picked up my vehicle, it took them a little while to assist me, even though I was the only customer in the service department. The technician was nice enough to pull my car around, but forgot to open the garage door for me so I could leave. Did they fix the recall issue and change my oil? Yes. Did they communicate well and give me all necessary information so that I wouldn’t waste valuable time? Absolutely not. I won’t be eager to go back to them for anything in the future. I told myself, I wouldn’t leave a review, but they’ve sent me about 6 emails and texts asking me to do so, so here we are. The website won’t let me submit a review unless I rate a specific person, and none of the people listed is anyone I worked with. More

Excellent worker recognition when you walk in. They let you know if any additional work is needed and what the cost is. Some of the best service I’ve ever had. you know if any additional work is needed and what the cost is. Some of the best service I’ve ever had. More

In today’s world, communication is a lost art. Tom Wood Ford has not lost that art. I am thoroughly impressed with their operation in many ways. From receiving text and emails to receiving phone calls. The Ford has not lost that art. I am thoroughly impressed with their operation in many ways. From receiving text and emails to receiving phone calls. They over communicate and I am very satisfied. More

Good job. Done on time as planned. Checked in right on time. And work was completed in the time I was told Uber service is great. Great service time. And work was completed in the time I was told Uber service is great. Great service More

I used the Quick Lane for my routine oil change, tire rotation and alignment. Professional and efficient as usual. Waited for the work to be completed. Took <2 hours which I thought was reasonable. rotation and alignment. Professional and efficient as usual. Waited for the work to be completed. Took <2 hours which I thought was reasonable. More

They kept my car for three days and did nothing to repair my problems, no one called until I tried to contact them very poor customer service and dealer service! Will never go there again or buy another car my problems, no one called until I tried to contact them very poor customer service and dealer service! Will never go there again or buy another car from them? I was told by service agreement people to go to this dealer since they sold me the car More

Zero Customer Service Terrible customer service. An hour recall- where I made an appointment, confirmed the appointment and showed up early - took them 26 hours to complet Terrible customer service. An hour recall- where I made an appointment, confirmed the appointment and showed up early - took them 26 hours to complete. They never called to say it wasn't done. I got there at 5pm and my car was up on a lift and all the technicians had left for the day. Then when they gave me a rental car- it was on empty for gas and never once did they apologize for the inconvenience. More

Excellent service at Tom Wood Ford! We love bringing our 2014 Escape to Tom Wood Ford. We were in a time crunch, used Quick Lane and everything went perfectly getting this car serviced. We love bringing our 2014 Escape to Tom Wood Ford. We were in a time crunch, used Quick Lane and everything went perfectly getting this car serviced. Everyone we spoke to was kind and happy and that's what we love about coming here. When it's time to trade, we'll be at Tom Wood Ford for sure! More

Excellent Service department was honest and didn’t try to over sell me. I had taken in my ford truck with squeaky brakes. They told me didn’t need brake job and Service department was honest and didn’t try to over sell me. I had taken in my ford truck with squeaky brakes. They told me didn’t need brake job and showed me the pads. They said it might come and go with change and I should just wait since pads and rotors were fine and not a safety issue. I was happy that the service manager and mechanic were very honest with me. I would highly recommend Tom wood Ford service department. More

BUYER BEWARE tom Wood just sold me a car, saying it needed some minor repairs, which they said they would do. When they started, they realized they weren't so mino tom Wood just sold me a car, saying it needed some minor repairs, which they said they would do. When they started, they realized they weren't so minor....almost $800 worth so far with more to go. Independent mechanic says car should never have been on the lot and provided these photos. They were happy to take money, sell extended warranty (which won't cover any of the repairs)...but now they want nothing to do with it. I Am stuck with a loan and a pile of junk. BUYER BEWARE....STAY AWAY! More