Tom Wood Ford - Service Center

Avoid Ford and Tom Wood Dealerships I had a terrible experience with my 2020 Ford Explorer and Tom Wood Ford. Two months after my warranty expired, I had issues with the Front Axle Disconnect Actuator, experience with my 2020 Ford Explorer and Tom Wood Ford. Two months after my warranty expired, I had issues with the Front Axle Disconnect Actuator, despite only having 45k miles on the vehicle. I took it to Tom Wood Ford for an inspection and was told I’d have to pay for everything since the warranty had expired. The service rep was rude, unhelpful, and refused to provide a rental car. When I asked for options, he told me to contact Ford directly and even threatened to withhold my vehicle until Ford paid for the repairs. I later found out that Ford had known about this issue for over a year. The defective part was replaced with another defective one, and Ford removed a key feature I paid for: the ability for my Explorer to switch to AWD as needed. Now, it stays in AWD all the time, which will negatively affect my gas mileage. After contacting Ford corporate and providing them with Technical Service Bulletin (TSB) 23-2124, they were surprised I had this information. They agreed to cover part of the repair cost, but I still had to pay. This should have been a recall, not something hidden from customers. When I went to pick up my car, I had a much better experience with another service rep, but soon after, the rude service rep started texting me, arguing with me. I’ve repeatedly asked for a manager to stop the harassment, but no one has responded. In short, Tom Wood Ford doesn’t stand behind their vehicles, and Ford doesn’t care about customers once the sale is made. They hide major issues that should be covered by a recall and make customers pay for poor products. Do yourself a favor—avoid both Tom Wood Ford and Ford Motor Company altogether. Watch this YouTube video for more on the issue: https://youtu.be/85vHzx67G6o More

I've dealt with Tom Wood for ever! From my sales man (Ervin)my friend, the management team and service. so professional. Always there for me keep my vehicle in top shape and I thank Co From my sales man (Ervin)my friend, the management team and service. so professional. Always there for me keep my vehicle in top shape and I thank Collin for keeping me updated when my Ford Explorer was getting services this week.Thank You Tom Wood. More

Kept me informed, answered my question. Made phone contact regarding progress of my vehicle. Were busy but let me know it would be longer than expected down time. Made phone contact regarding progress of my vehicle. Were busy but let me know it would be longer than expected down time. More

Collin provided great communication throughout the duration of the repairs on my vehicle. Would highly recommend the entire Tom Wood Ford fixed operations team! duration of the repairs on my vehicle. Would highly recommend the entire Tom Wood Ford fixed operations team! More

Service was awful. They provided a dishonest quote and tried to get me to pay $3k for something I knew was fine before bringing it it. They were also backed up, which I They provided a dishonest quote and tried to get me to pay $3k for something I knew was fine before bringing it it. They were also backed up, which I was more than understanding about, however I could never get an update when I asked. Service advisors were terribly rude and gaslighted me, implying that it was my fault that I didn’t tell them everything I knew about my vehicle. More

BEWARE! !! Over priced parts & labor in the service department. I had a headlight bulb replaced on my 2015 Fusion (just the bulb). The bumper has to be rem !! Over priced parts & labor in the service department. I had a headlight bulb replaced on my 2015 Fusion (just the bulb). The bumper has to be removed, so I expected it to be a little more than a normal car, but what Tom Wood Ford charged me was outrageous! I was charged $470 to change the just the bulb AND for labor. I had the exact same thing done on the other headlight in 2023 at a Ford Dealership in Ft. Wayne and was charged $141 for the bulb and labor. When I spoke to the service advisor he said their labor cost is a "little" more than most other places. I corrected him and said it's a lot more and they are xxxxxx people. After I complained they took $50 off. Still xxxxxx people. I will NEVER take my car there again. More

Chad listened to my problems and understood that with my tight schedule I was going to need help to get scheduled in this short time frame and set me up for service at 8:00 the following morning Great p tight schedule I was going to need help to get scheduled in this short time frame and set me up for service at 8:00 the following morning Great professional services and I will be returning when I need assistance More

I’ve purchased from Tom Wood Ford and had service work done several times. All my experiences have been good! They are professional, courteous and easy to work with! done several times. All my experiences have been good! They are professional, courteous and easy to work with! More

Jami was very professional and kept me updated on every aspect of my vehicle's visit. Excellent communication and respectful. aspect of my vehicle's visit. Excellent communication and respectful. More

They did an excellent job. I was surprised and pleased that they were able to get my car in and repaired so quickly. I will definitely be using them again. I was surprised and pleased that they were able to get my car in and repaired so quickly. I will definitely be using them again. More