Tom Wood Ford - Service Center

Collin provided great communication throughout the duration of the repairs on my vehicle. Would highly recommend the entire Tom Wood Ford fixed operations team! duration of the repairs on my vehicle. Would highly recommend the entire Tom Wood Ford fixed operations team! More

Service was awful. They provided a dishonest quote and tried to get me to pay $3k for something I knew was fine before bringing it it. They were also backed up, which I They provided a dishonest quote and tried to get me to pay $3k for something I knew was fine before bringing it it. They were also backed up, which I was more than understanding about, however I could never get an update when I asked. Service advisors were terribly rude and gaslighted me, implying that it was my fault that I didn’t tell them everything I knew about my vehicle. More

BEWARE! !! Over priced parts & labor in the service department. I had a headlight bulb replaced on my 2015 Fusion (just the bulb). The bumper has to be rem !! Over priced parts & labor in the service department. I had a headlight bulb replaced on my 2015 Fusion (just the bulb). The bumper has to be removed, so I expected it to be a little more than a normal car, but what Tom Wood Ford charged me was outrageous! I was charged $470 to change the just the bulb AND for labor. I had the exact same thing done on the other headlight in 2023 at a Ford Dealership in Ft. Wayne and was charged $141 for the bulb and labor. When I spoke to the service advisor he said their labor cost is a "little" more than most other places. I corrected him and said it's a lot more and they are xxxxxx people. After I complained they took $50 off. Still xxxxxx people. I will NEVER take my car there again. More

Chad listened to my problems and understood that with my tight schedule I was going to need help to get scheduled in this short time frame and set me up for service at 8:00 the following morning Great p tight schedule I was going to need help to get scheduled in this short time frame and set me up for service at 8:00 the following morning Great professional services and I will be returning when I need assistance More

I’ve purchased from Tom Wood Ford and had service work done several times. All my experiences have been good! They are professional, courteous and easy to work with! done several times. All my experiences have been good! They are professional, courteous and easy to work with! More

Jami was very professional and kept me updated on every aspect of my vehicle's visit. Excellent communication and respectful. aspect of my vehicle's visit. Excellent communication and respectful. More

They did an excellent job. I was surprised and pleased that they were able to get my car in and repaired so quickly. I will definitely be using them again. I was surprised and pleased that they were able to get my car in and repaired so quickly. I will definitely be using them again. More

Our family has been a customer with Tom Wood Ford for many years due to the great service we receive from staff members like Matthew. many years due to the great service we receive from staff members like Matthew. More

Very professional great customer service excellent communication would recommend friends and family to visit Tom Wood, Ford communication would recommend friends and family to visit Tom Wood, Ford More