Tom Gibbs Chevrolet

The guy who changed my oil on April 3, left oil stains all over the steering wheel and the inside of driver side door of my C8 corvette. Really sloppy and unprofessional. all over the steering wheel and the inside of driver side door of my C8 corvette. Really sloppy and unprofessional. More

The dealership makes everything a pleasent experience whether it is purchasing a vehicle or getting it serviced.This new Equinox is my 3rd one purchased here.Special thanks to Brandon Busler and Bryant B whether it is purchasing a vehicle or getting it serviced.This new Equinox is my 3rd one purchased here.Special thanks to Brandon Busler and Bryant Beals for making the buying experience an enjoyable one More

I have a great experience buying my car at Tom Gibbs Chevrolet. From the moment I walked in everyone was so friendly and not pushy at all. They made you feel so welcome. My sales associate Brandon, Chevrolet. From the moment I walked in everyone was so friendly and not pushy at all. They made you feel so welcome. My sales associate Brandon, took the time to answer all my questions and help me find exactly what I was looking for. This was by far the best car buying experience I have ever had. When I went into the finance office and met Bryant, he was also so friendly and welcoming, and took the time to go over every piece of paper that I was signing. I left that office feeling like I’ve known him forever. Thank you, Tom Gibbs for having such a wonderful staff and making your customers feel like family. More

Tom Gibbs Service Department has completely lost my trust and business. They did some warranty work and replaced my struts. For months after replacement, I had ongoing issues with my suspension system se and business. They did some warranty work and replaced my struts. For months after replacement, I had ongoing issues with my suspension system sensor going off. I was first told that this is normal and that I just had to "break them in." After months of the sensor going off and not being able to go over 65mph without my whole car shaking, Mike finally admitted that one of the front struts had been improperly installed and needed to be replaced. They handled the replacement. After this, I had more warranty work done to replace the brake calipers, rotors, and pads. For months afterwards, I was told that squeaky brakes are completely normal. Mike actually mentioned that there was a piece of metal in one of my brake pads that "just needed to wear down." I asked if this "wearing down" would cause improper wear on my rotors to which I was told "No." When getting my tires rotated at a different business, I noticed a prominent ring around my rotors. I took a picture and immediately sent it to Mike. He asked me to bring my vehicle in and had a tech restore and condition my pads and rotors. Following this appointment, my brakes continued to squeak. At this point I was told that it's completely normal for brakes to squeak and that there was nothing more they could do. I called the service manager to voice my frustration and shortly after our call, Mike called me to confront me about calling his boss. I was shocked and appalled at this disrespectful confrontation, as I had every right to voice my concerns after being gaslit for so long about my issues. Since then, Mike does his best to avoid me, and even looked at me once in line in front of him as he was searching for his next customer and said, "Nope." Following these events, my husband brought his vehicle in for an oil change. We purchased both of these vehicles from Tom Gibbs, and part of our purchase agreement is half-priced oil changes for the life of the vehicle. As he was checked in, the service writer advised him that he was coming too frequently for oil changes, and that they would not be able to honor his half-priced oil changes in the future. His vehicle is used for work, and his oil changes are justified based on the mileage. There is no mileage limitation in our purchase contract. I called our saleswoman and asked her to confirm that we were to receive this discount, and she did and also apologized for the behavior of the service writer. Coming to present, I brought my vehicle in to have the struts checked out, as I've begun hearing a squeaking sound when turning. Alex called me to advise that the issue was not in my struts, but in my brake pads and rotors needing to be replaced. I informed him that I would come by to pick up the vehicle, as I no longer trust their techs to replace my brake components. Alex charged me $200 for the diagnostic fee to release my vehicle, which is double the price of any other time I've paid for a diagnostic fee. I am so disgusted by the shoddy work, gaslighting, and poor customer service in this service department, it's hardly even worth visiting for our discounted oil changes anymore. I would never recommend Tom Gibbs Chevrolet to anyone, because they clearly have no respect for the customers once they leave the sales floor. More

Dealer refused to give a cost breakdown. They refused to give me bad parts. They made a scene They refused to give me bad parts. They made a scene More

As always I was greeted and had my car serviced with no problem and courteous friendly service problem and courteous friendly service More

Malick went out of his way to help me with my battery problem. He worked me in and took excellent care of me during my battery failure!!! I am very grateful! problem. He worked me in and took excellent care of me during my battery failure!!! I am very grateful! More

They fixed everything wrong with the car and they helped me with my rebate and rental car.have never had a problem with them. me with my rebate and rental car.have never had a problem with them. More

Mike in service is awesome always honest and on time with appointment. We buy all our vehicles tjere with appointment. We buy all our vehicles tjere More

Tom Gibbs ruined my new truck 6 months old 2020 Silverado 1500 ltz dropped a glow plug into my engine had to replace want to pass it off and said we can repair it , after dropping glow pull into en Silverado 1500 ltz dropped a glow plug into my engine had to replace want to pass it off and said we can repair it , after dropping glow pull into engine block they tryed to start my truck . Well this destroyed my engine , they replaced took 3 months right after given back to me problems with electrical system and ac system which now has been replaced 4 x the owner tom Gibbs stated it was because parts brake it wasn’t he’s fault , well did give me an extension on warranty for 5 years but still have issues he denies all his work is good but now had ac compressor replaced again but from another shop who wrote on the invoice that tom Gibbs the last shop who did the same job did not do it correctly and caused this to happen I had to replace the compressor serpentine belt and crank seal . Tom Gibbs has ruined my truck and will not admit this .. I contacted a lawyer the head of Gm the bbb . Doesn’t tom Gibbs care no apparently not only about him self and his wrath . More