Tom Gibbs Chevrolet

Best salesman ever! Took care of us on all parts of the process. There were things that we wanted ordered and he made sure we got them!! Took care of us on all parts of the process. There were things that we wanted ordered and he made sure we got them!! More

I am beyond fed up with this dealership. I bought a brand new custom ordered, 2024 chevy Silverado 3500 and drove it off the lot. I was happy with the customer service on the sales side, bu I bought a brand new custom ordered, 2024 chevy Silverado 3500 and drove it off the lot. I was happy with the customer service on the sales side, but now after the sale I mean nothing to them. They won't to take fault in selling me a tire and rim warranty that is useless. I have complained about my vehicle shaking and vibrating when driving down the road and stopping since the vehicle was under 18,000 miles. At 25,134 miles, they tried selling me new brakes and rotors. I laughed and declined. I have taken this vehicle into this dealership and complained about this same problem now, 4 times. The vehicle currently sits around 38,000 miles and I had to replace my tires real early due to the improper tire wear this has caused. I did what they asked me to do, which was get an alignment and new set of tires and they told me this would solve the problem. This did not solve the problem. In fact, the same front right tire/rim was vibrating the same as when the old tires were on. We tried rotating the tires to see if the vibration moved to try and pinpoint the specific problem. The problem shifted with the rotation to the back of the vehicle. I'm writing this review to let others know to read the fine print in your policies you are buying and don't just take the financial peoples word for how the policy actually works. The tire and rim warranty they sold me is through a company called Brightline dealer advisors. Do your research before buying warranties and make sure you shop with people who are going to do you right after the sale. This is not the case. They literally sent me home with my truck last appointment and said they balanced my new tire and gave me the machine printout to take home for evidence that the rim is not bent. Just take a look and read the numbers on the print out which is attached to this post. They keep telling me, "your vehicle is within range". The rim is clearly not round from their measurements. I'm no car expert, so I asked AI for help which the screenshots are attached. Tom Gibbs Chevrolet, INC is will no longer be where I purchase my vehicles or do service work. For the warranty to replace my rim, they need my rim to be so bent that it is causing air to leak from the tire. I asked for a full refund on my tire and rim warranty and they would not do that either. Shame on them and they lost a good customer. This was my google review^ pictures wont upload here More

I have my truck serviced with them and have always been pleased with customer service. pleased with customer service. More

Great service. I was there on time for my appointment and immediately served I was finished and ready to leave in 45 minutes I was there on time for my appointment and immediately served I was finished and ready to leave in 45 minutes More

Was the 2nd person there for oil change/tire rotate with an appointment and it took over 3 hours of waiting. an appointment and it took over 3 hours of waiting. More

I was traveling and ran into some mechanical issues, they helped me get back on the road quickly. They communicated through every step and made sure I knew exactly what to expect. They went above and beyond helped me get back on the road quickly. They communicated through every step and made sure I knew exactly what to expect. They went above and beyond to help get me back on the road More

Luis and Chris (internet sales) really go above and beyond to help! They really do care about their customers! Kept us informed every step of the way! Definitely will be back to work with them again! T beyond to help! They really do care about their customers! Kept us informed every step of the way! Definitely will be back to work with them again! Told everyone I know to go there and ask for them! More

As always On time and professional Wait time was reasonable and we were treated very well reasonable and we were treated very well More

Awesome service, perfect amount of time, advisor Alex was thorough, straight forward, and I will be back next week to get new tires, great estimate given. Highly recommend! thorough, straight forward, and I will be back next week to get new tires, great estimate given. Highly recommend! More

Dealership is very conveniently located, has a planty of parking space for the clients and guests. parking space for the clients and guests. More