Tom Bush BMW of Orange Park

This had to be my worst experience ever! I purchased a This had to be my worst experience ever! I purchased a brand new 2011 328i from day one it had problems. It was in the shop after 2 month had the wh This had to be my worst experience ever! I purchased a brand new 2011 328i from day one it had problems. It was in the shop after 2 month had the whole engine pulled apart. They then told me it was bad gas! in the shop for 15 days for bad gas are you kidding me!!!!!! The car was a lemon. I went to the GM ihab and was really upset he told me there was nothing wrong with the car! It got to the point when I went in to speak with Ihab he left the building. And Tom my sales man was so rude to me Ihab didnt let him speak to me! My question is, Why if your sales man is so rude would he still be employed????? I ended up selling the car and lost $12000+ After all of this I looked tom bush up on Google wish I had done this before... Just type Tom Bush in to google and the reviews speak for themselves. More

The purchase of my Certified Pre-owned 2008 X3 was an excellent buying experience. Customer service attitude was great with staff being very friendly and professional throughout the process. The pricin excellent buying experience. Customer service attitude was great with staff being very friendly and professional throughout the process. The pricing and negotiations were also very fair. I discovered the vehicle in an on-line search. After driving from Orlando to Jacksonville to see the vehicle, I was surprised by how good the vehicle looked in person with the on-line description and pictures giving an accurate representation of the vehicle. I drove the vehicle back to Orlando that evening. More

Going to a car dealership for a new vehicle used to be an unpleasant experience because of high pressure sales staff. (I'd rather get a tooth pulled.) I had visited 2 other dealerships prior to meeting Lola unpleasant experience because of high pressure sales staff. (I'd rather get a tooth pulled.) I had visited 2 other dealerships prior to meeting Lola and Rick at Tom Bush. Lola Vivrica met me outside while I was looking at a car. She was extremely knowledgeable about each car and didn't pressure me. She e-mailed me with information after the sale and kept in touch to make sure I was happy with my new vehicle. She treated me more like a friend than a "potential sale". Rick worked with me on the financing portion and price. Even when I came back to the dealership to have my car detailed, he patiently answered all my additional questions that some times arise after you've taken the vehicle home. Working with Lola and Rick completely changed my opinion of "the new car experience". They are both a credit to their profession. More

Tom made our experience in buying (leasing) a car be what it should be....fun and stress free...thank you Tom and everyone you introduced us to during the process, Patti and Wayne it should be....fun and stress free...thank you Tom and everyone you introduced us to during the process, Patti and Wayne More

Lola was great, - she made it happen as before, she is a pleasure to work with, took care off our special needs and had all the needed paperwork ready. pleasure to work with, took care off our special needs and had all the needed paperwork ready. More

I had a pleasant experience with Chandra and the dealership. The delivery was fast and efficient. Overall I was satisfied with the service I got and of the pricing of both my trade and the new car dealership. The delivery was fast and efficient. Overall I was satisfied with the service I got and of the pricing of both my trade and the new car. I would recommend this dealership to my family and friends. More

This is a top notch professional organization with excellent customer service. I've never been contacted 3 days after a sale just to follow-up with my satisfaction of purchasing a pre-owned vehicle. excellent customer service. I've never been contacted 3 days after a sale just to follow-up with my satisfaction of purchasing a pre-owned vehicle. I'll buy here again and refer peers, family and friends. More

Having experienced great service at this dealership, we returned to order a new BMW through the Tourist Delivery Program. Mike's professionalism and knowledge was exemplary as he guided us through the pro returned to order a new BMW through the Tourist Delivery Program. Mike's professionalism and knowledge was exemplary as he guided us through the process. Thanks again, Gus and Marti Roese More

I went in looking for a certified pre-owned BMW with Premium and Navigation Packages. But they didn't have anything in my price range. Saw a 2008 Lexus ES350 in the lot. Took it for a test drive and lik Premium and Navigation Packages. But they didn't have anything in my price range. Saw a 2008 Lexus ES350 in the lot. Took it for a test drive and liked it. Mike Macon was very helpful right from the start and until the end. He was very respectful and friendly. Took care of all my concerns about the car before I bought it. It was a pleasant buying experience with this dealership. Would definitely recommend him and this dealership. The staff are friendly too. Thanks, Ronald. More

This was the purchase of my very first BMW and I am more than happy to say that Lola Vavrica at Tom Bush BMW of Orange Park made the experience a pleasure. The personnel are friend and I really like the non than happy to say that Lola Vavrica at Tom Bush BMW of Orange Park made the experience a pleasure. The personnel are friend and I really like the non hassle policy that they have. I will surely use Tom Bush BMW of Orange Park and Lola and for my next BMW purchase. More