Tom Bush BMW of Orange Park

Great Experience Until You have A Problem Great facility and selection of cars. I've purchased two from this dealership and had four BMWs. My 550 has lots of problems and neither BMW or Tom Great facility and selection of cars. I've purchased two from this dealership and had four BMWs. My 550 has lots of problems and neither BMW or Tom Bush is stepping up. The 550 has a transmission problem that BMW now calls a "characteristic" but funny it wasn't part of the cars personality when I bought it! Service seems to never be able to replicate complaints and requests for meetings with the dealership management and BMW reps are never responded too. Great experience until you have a problem. More

Out of Towner in need of help! Went on a road trip with my 8 year old son...purchased a CPO 3 series BMW from a dealership in Miami. On my way back to Chicago, our car broke down. Went on a road trip with my 8 year old son...purchased a CPO 3 series BMW from a dealership in Miami. On my way back to Chicago, our car broke down. The amount of understanding and assistance I've received from Brian J. Scott - service manager and his staff amazes me. After the initial investigation and Tom Bush Orange Park BMW's making sure CPO is active and valid, not only did they take care of repairs completely free of charge, but BJ himself has gone a great distance to provide accommodation and transportation (loaner, rental, shuttle) as we needed it. Dropped us off to Orlando for flight back home and picked us up on the way back! This treatment at Tom Bush Orange Park BMW persuades me to be a customer for life. Big Thanks once again! More

GREAT SERVICE FROM TOM BUSH ORANGE PARK I PURCHASED AUSED 745 BMW FROM THE INTERNET AND TO MY DISMAY AFTER TAKEING IT TO TOM BUSH SERVICE DEPARTMENT THE FOUND SEVERAL SERIOUS THING WRONG ABO I PURCHASED AUSED 745 BMW FROM THE INTERNET AND TO MY DISMAY AFTER TAKEING IT TO TOM BUSH SERVICE DEPARTMENT THE FOUND SEVERAL SERIOUS THING WRONG ABOUT 6000 WORTH! AFTER DEALING WITH THATISSUE IHAVE TO SAY THAT MY SERVICE DEPT. REP JONATHAN DAVIS WAS NOTHING MORE THAN TRUE PROFESSIONAL, HE REALY HELPED EASE MY MIND AND SHOWED ME WHERE THE ISSUES WERE. ICANT SAY ENOUGH GOOD THINGS ABOUT HIM, AS HE KEPT ME WELL IMFORMED AND GAVE A-PLUS SERVICE. HE TRULY IS A GREAT ASSET TO THE TOM BUSH ORANGE PARK TEAM.... A NEW HAPPY BMW ONWNER.. KEVIN LANGTON MANDARIN FL. More

Great Buying Experience-Great Service I just leased my 6th BMW from the Tom Bush dealership. My sales advisor Pat Casey provided superior guidance in finding the BMW that is right for me. I just leased my 6th BMW from the Tom Bush dealership. My sales advisor Pat Casey provided superior guidance in finding the BMW that is right for me. Chris and Robert, the Sales and Finance managers provided a no hassle very fair deal for my fantastic new BMW 320i. My service experiences over the years have been superior, I highly recommend their service department. A great dealership ! Highly recommended ! More

Review by BigWally Everyone I dealt with at Tom Bush BMW of Orange Park was extremely friendly and helpful, especially Jim Mitchell. I have no hesitation recommending T Everyone I dealt with at Tom Bush BMW of Orange Park was extremely friendly and helpful, especially Jim Mitchell. I have no hesitation recommending Tom Bush BMW of Orange Park! More

All 10's - Excellent Experience. Everyone was very friendly and knowledgeable. I really love my new 535. It was definitely the best car buying experience that I have had. This was my Everyone was very friendly and knowledgeable. I really love my new 535. It was definitely the best car buying experience that I have had. This was my second BMW from Tom Bush. More

TERRIBLE SERVICE There is only one word to describe my experience here at Tom Bush BMW Orange Park TERRIBLE. This platform does not allow for me to give a zero score b There is only one word to describe my experience here at Tom Bush BMW Orange Park TERRIBLE. This platform does not allow for me to give a zero score but if I had the chance I would. I dealt with Jonathan who works in the service department and he was very rude and did not show much customer service skills. He didn't provide with me with many options and made me feel like I did not have the money to get the repairs done on the vehicle. I was then told that my vehicle wasn't even put on the machine for a diagnostic test that they only looked at it and determine what the issue was. The outcome was that I needed to purchase an entirely new engine which was going to cost me $22,000. Mind you I was still charged the $137 fee for the diagnostic test. I called back to speak with the services manager and I was told that he was with a customer and to have my message forwarded to voicemail. Is that world-class customer service, I think not. More

Had the most exceptional experience at BMW Orange Park! I inquired online and someone contacted me right away. Any emails or questions I had, they were answered promptly and informatively. From the seco inquired online and someone contacted me right away. Any emails or questions I had, they were answered promptly and informatively. From the second I walked into the dealership until I drove off in my car, I didn't feel an ounce of pressure. If you're ever in the market, I HIGHLY recommend you see David Stevens! He went above and beyond my expectations.. More

I really enjoyed working with Pat. He helped me get the BMW that I have always wanted. A red, 6-speed convertible top BMW. I love my car and for any future BMW's. Pat will be my point of contact. Monica BMW that I have always wanted. A red, 6-speed convertible top BMW. I love my car and for any future BMW's. Pat will be my point of contact. Monica Zambito More

Barbara Beasley made my car buying experience at Tom Bush BMW a memorable event. Dealing with her and the dealership was like doing business with a family member. She was not only knowledgeable and profess BMW a memorable event. Dealing with her and the dealership was like doing business with a family member. She was not only knowledgeable and professional but a joy to do business with. It is no conincidence how she has managed to work for the same dealership for 19 years. She exceeded my expectation in every area and I would not hesitate to refer Ms. Beasley to anyone I know. Thank you Barbara and Tom Bush BMW-you have a client and a friend for life. More