Tom Bush BMW of Orange Park

Awesome experience! Jorge Guardincerri picked us up from the airport when we arrived from NJ. The car had already been detailed and ready for us. The paperwork process Jorge Guardincerri picked us up from the airport when we arrived from NJ. The car had already been detailed and ready for us. The paperwork process was a breeze and we were in and out much quicker than anticipated. Great experience. Jorge and the management team exceeded our expectations. More

Awesome Sales Experience! I am totally thrilled with my Tom Bush BMW Orange Park experience! Douglas Young made my first BMW buying process smooth and super pleasant! The car w I am totally thrilled with my Tom Bush BMW Orange Park experience! Douglas Young made my first BMW buying process smooth and super pleasant! The car was delivered quickly and Mr Young took the time to make sure I was financed at a great rate! He also explained a lot of the car's features to me and made me feel as though I was a pro! I highly recommend Tom Bush BMW and Mr. Douglas Young to anyone who may not realize that you really Do Want to own a BMW! More

Smooth and easy purchase with Jim Mitchell! We had a great experience purchasing a new M5 from Jim Mitchell at Tom Bush in Orange Park. I have bought a few BMWs from him over the part 16 years. We had a great experience purchasing a new M5 from Jim Mitchell at Tom Bush in Orange Park. I have bought a few BMWs from him over the part 16 years. My first BMW was purchased from him 2000! He is a great guy to deal with. No pressure, easy communication and follows through! We live outside of the Jacksonville Area, but will continue to buy our BMWs from him because he is just a pleasure to deal with. Love the car and enjoyed the Performance Delivery Center delivery experience we had in South Carolina at the BMW Factory. Jim helped set all that up for us! High recommend you give him a call for all your BMW needs. On the finance side, Rob Davidson handled my transaction. He was upfront and not pushy with any of the extras. More

Great Experience Until You have A Problem Great facility and selection of cars. I've purchased two from this dealership and had four BMWs. My 550 has lots of problems and neither BMW or Tom Great facility and selection of cars. I've purchased two from this dealership and had four BMWs. My 550 has lots of problems and neither BMW or Tom Bush is stepping up. The 550 has a transmission problem that BMW now calls a "characteristic" but funny it wasn't part of the cars personality when I bought it! Service seems to never be able to replicate complaints and requests for meetings with the dealership management and BMW reps are never responded too. Great experience until you have a problem. More

Out of Towner in need of help! Went on a road trip with my 8 year old son...purchased a CPO 3 series BMW from a dealership in Miami. On my way back to Chicago, our car broke down. Went on a road trip with my 8 year old son...purchased a CPO 3 series BMW from a dealership in Miami. On my way back to Chicago, our car broke down. The amount of understanding and assistance I've received from Brian J. Scott - service manager and his staff amazes me. After the initial investigation and Tom Bush Orange Park BMW's making sure CPO is active and valid, not only did they take care of repairs completely free of charge, but BJ himself has gone a great distance to provide accommodation and transportation (loaner, rental, shuttle) as we needed it. Dropped us off to Orlando for flight back home and picked us up on the way back! This treatment at Tom Bush Orange Park BMW persuades me to be a customer for life. Big Thanks once again! More

GREAT SERVICE FROM TOM BUSH ORANGE PARK I PURCHASED AUSED 745 BMW FROM THE INTERNET AND TO MY DISMAY AFTER TAKEING IT TO TOM BUSH SERVICE DEPARTMENT THE FOUND SEVERAL SERIOUS THING WRONG ABO I PURCHASED AUSED 745 BMW FROM THE INTERNET AND TO MY DISMAY AFTER TAKEING IT TO TOM BUSH SERVICE DEPARTMENT THE FOUND SEVERAL SERIOUS THING WRONG ABOUT 6000 WORTH! AFTER DEALING WITH THATISSUE IHAVE TO SAY THAT MY SERVICE DEPT. REP JONATHAN DAVIS WAS NOTHING MORE THAN TRUE PROFESSIONAL, HE REALY HELPED EASE MY MIND AND SHOWED ME WHERE THE ISSUES WERE. ICANT SAY ENOUGH GOOD THINGS ABOUT HIM, AS HE KEPT ME WELL IMFORMED AND GAVE A-PLUS SERVICE. HE TRULY IS A GREAT ASSET TO THE TOM BUSH ORANGE PARK TEAM.... A NEW HAPPY BMW ONWNER.. KEVIN LANGTON MANDARIN FL. More

Great Buying Experience-Great Service I just leased my 6th BMW from the Tom Bush dealership. My sales advisor Pat Casey provided superior guidance in finding the BMW that is right for me. I just leased my 6th BMW from the Tom Bush dealership. My sales advisor Pat Casey provided superior guidance in finding the BMW that is right for me. Chris and Robert, the Sales and Finance managers provided a no hassle very fair deal for my fantastic new BMW 320i. My service experiences over the years have been superior, I highly recommend their service department. A great dealership ! Highly recommended ! More

Review by BigWally Everyone I dealt with at Tom Bush BMW of Orange Park was extremely friendly and helpful, especially Jim Mitchell. I have no hesitation recommending T Everyone I dealt with at Tom Bush BMW of Orange Park was extremely friendly and helpful, especially Jim Mitchell. I have no hesitation recommending Tom Bush BMW of Orange Park! More

All 10's - Excellent Experience. Everyone was very friendly and knowledgeable. I really love my new 535. It was definitely the best car buying experience that I have had. This was my Everyone was very friendly and knowledgeable. I really love my new 535. It was definitely the best car buying experience that I have had. This was my second BMW from Tom Bush. More

TERRIBLE SERVICE There is only one word to describe my experience here at Tom Bush BMW Orange Park TERRIBLE. This platform does not allow for me to give a zero score b There is only one word to describe my experience here at Tom Bush BMW Orange Park TERRIBLE. This platform does not allow for me to give a zero score but if I had the chance I would. I dealt with Jonathan who works in the service department and he was very rude and did not show much customer service skills. He didn't provide with me with many options and made me feel like I did not have the money to get the repairs done on the vehicle. I was then told that my vehicle wasn't even put on the machine for a diagnostic test that they only looked at it and determine what the issue was. The outcome was that I needed to purchase an entirely new engine which was going to cost me $22,000. Mind you I was still charged the $137 fee for the diagnostic test. I called back to speak with the services manager and I was told that he was with a customer and to have my message forwarded to voicemail. Is that world-class customer service, I think not. More