Tom Bush BMW of Orange Park

Exceeding Expectations I have dealt with several different dealerships over time and I can truly state that Tom Bush BMW has been the most positive and enjoyable experiences I have dealt with several different dealerships over time and I can truly state that Tom Bush BMW has been the most positive and enjoyable experiences I have had. My Sales Advisor, Shier Sindhu, was excellent from day one and he exceeded all of my expectations. He worked diligently to find the car with the options and color I preferred. If you want honesty, integrity, and a positive experience; please see Shier at Tom Bush. You will not be disappointed. More

Always superior customer service!! Thank you for always taking care of all our needs !!!!!!! Tony is the best salesmen and the service department is top notch. I would recommend this Thank you for always taking care of all our needs !!!!!!! Tony is the best salesmen and the service department is top notch. I would recommend this dealership for new/used and service More

Always good! I’ve dealt with 5 different BMW dealerships throughout the country. This is the best I’ve been to by far. Arsen, in service, is helpful, friendly, and I’ve dealt with 5 different BMW dealerships throughout the country. This is the best I’ve been to by far. Arsen, in service, is helpful, friendly, and knowledgeable. He gave me a great suggestion for a brushless car wash. I will surely buy my next BMW from Orange Park, it is clean, friendly, and the people are great. More

Outstanding Service Having purchased dozens of new cars over my lifetime, it means a lot when I say that my experience dealing with Shier was the best experience I have e Having purchased dozens of new cars over my lifetime, it means a lot when I say that my experience dealing with Shier was the best experience I have ever had with a car dealership. Very diligent in finding all possible BMW credits to get me the best possible deal. More

Luis Serna's outstanding talent for customer service-Mazda I don't particularly like buying vehicles, but I do it often. The confusion, the waiting, the mistakes, the inexperienced sales and maintenance emplo I don't particularly like buying vehicles, but I do it often. The confusion, the waiting, the mistakes, the inexperienced sales and maintenance employees and the lack of truth, respect and trust in the industry is pandemic. When I called Tom Bush Mazdacity in Orange Park Saturday morning, I had no idea that this would all change after a month of getting the runaround with other Mazda dealers and other makers as well. I was ready to buy a vehicle on the internet just to keep from dealing with this environment again. My last call before going to the internet was to OP and Luis answered the phone. I could tell from the start, that he knew all the vehicles, options and finance details that helped me hone in on what could satisfy my needs-right now. He has been the only car dealer who has valued my time, respected my needs in a vehicle and the only person in many years of car-buying where I felt rewarded for buying multiple vehicles from a manufacturer- it was painless. Part of what I do for a living is search for talent in the engineering field and assess performance. I see such brilliance in this young man. Thank you Luis! More

Great buying experience Tony and Danny made our buying experience so awesome and smooth. I don’t love sitting and negotiating so we were able to do a large portion through em Tony and Danny made our buying experience so awesome and smooth. I don’t love sitting and negotiating so we were able to do a large portion through email and text so when we got there our papers were waiting for us and we were in and out in under an hour. Tony was very knowledgeable and honest. Danny did our sales paperwork and was kind and just a nice guy. No pressure, no gimmicks! Definitely a customer for life. More

Jim and Rob were exceptional. I gave the rating based on my negative experience with one of your employee. For future reference, make sure your sales associates be less aggressive I gave the rating based on my negative experience with one of your employee. For future reference, make sure your sales associates be less aggressive with customers. Customers are always right. More

ABSOLUTELY AMAZING I had to purchase a new vehicle in a hurry as mine was a total loss in a recent wreck. I was extremely stressed about the buying process, the time, th I had to purchase a new vehicle in a hurry as mine was a total loss in a recent wreck. I was extremely stressed about the buying process, the time, the hassle etc. I had the extreme pleasure of working with Crystal Cagle as my sales representative who put me at ease and provided me with some of the best customer service I’ve ever experienced . She was so accommodating, sweet, informative and helpful I was blown away by the level of customer service she and the whole team at Tom Bush BMW provided me with today. Crystal and Tom Bush will definitely be getting all of my business going forward . This was sincerely the absolute easiest and most pleasant car buying experience I’ve ever had!! More

Buying experience I have to say Rob and Jim made buying the X3 a real pleasant experience, the only problem with the dealership was Doug Young, he is the sales manager I have to say Rob and Jim made buying the X3 a real pleasant experience, the only problem with the dealership was Doug Young, he is the sales manager and rude and will lye to you easily. He told us that we could not get a discount on the truck unless we fiance with BMW, he did not know the difference between a rebate and discount. He SHOULD NOT be a manager his people skills are very poor, in fact he was told he was not allowed to deal with us at all. Then we got Rob as a manager and he was fantastic, and Jim was a miracle worker showing my wife how to work the truck at delivery. I would highly recommend Tom Bush, but if you get Doug Young I would request someone else to work your deal. More

jennifer Jennifer rocks as usual never let her go... Everyone worked timely and quickly as usual parts needed to be ordered got me right back out as soon as p Jennifer rocks as usual never let her go... Everyone worked timely and quickly as usual parts needed to be ordered got me right back out as soon as possible More