Tom Bush BMW of Orange Park

Luis Serna's outstanding talent for customer service-Mazda I don't particularly like buying vehicles, but I do it often. The confusion, the waiting, the mistakes, the inexperienced sales and maintenance emplo I don't particularly like buying vehicles, but I do it often. The confusion, the waiting, the mistakes, the inexperienced sales and maintenance employees and the lack of truth, respect and trust in the industry is pandemic. When I called Tom Bush Mazdacity in Orange Park Saturday morning, I had no idea that this would all change after a month of getting the runaround with other Mazda dealers and other makers as well. I was ready to buy a vehicle on the internet just to keep from dealing with this environment again. My last call before going to the internet was to OP and Luis answered the phone. I could tell from the start, that he knew all the vehicles, options and finance details that helped me hone in on what could satisfy my needs-right now. He has been the only car dealer who has valued my time, respected my needs in a vehicle and the only person in many years of car-buying where I felt rewarded for buying multiple vehicles from a manufacturer- it was painless. Part of what I do for a living is search for talent in the engineering field and assess performance. I see such brilliance in this young man. Thank you Luis! More

Great buying experience Tony and Danny made our buying experience so awesome and smooth. I don’t love sitting and negotiating so we were able to do a large portion through em Tony and Danny made our buying experience so awesome and smooth. I don’t love sitting and negotiating so we were able to do a large portion through email and text so when we got there our papers were waiting for us and we were in and out in under an hour. Tony was very knowledgeable and honest. Danny did our sales paperwork and was kind and just a nice guy. No pressure, no gimmicks! Definitely a customer for life. More

Jim and Rob were exceptional. I gave the rating based on my negative experience with one of your employee. For future reference, make sure your sales associates be less aggressive I gave the rating based on my negative experience with one of your employee. For future reference, make sure your sales associates be less aggressive with customers. Customers are always right. More

ABSOLUTELY AMAZING I had to purchase a new vehicle in a hurry as mine was a total loss in a recent wreck. I was extremely stressed about the buying process, the time, th I had to purchase a new vehicle in a hurry as mine was a total loss in a recent wreck. I was extremely stressed about the buying process, the time, the hassle etc. I had the extreme pleasure of working with Crystal Cagle as my sales representative who put me at ease and provided me with some of the best customer service I’ve ever experienced . She was so accommodating, sweet, informative and helpful I was blown away by the level of customer service she and the whole team at Tom Bush BMW provided me with today. Crystal and Tom Bush will definitely be getting all of my business going forward . This was sincerely the absolute easiest and most pleasant car buying experience I’ve ever had!! More

Buying experience I have to say Rob and Jim made buying the X3 a real pleasant experience, the only problem with the dealership was Doug Young, he is the sales manager I have to say Rob and Jim made buying the X3 a real pleasant experience, the only problem with the dealership was Doug Young, he is the sales manager and rude and will lye to you easily. He told us that we could not get a discount on the truck unless we fiance with BMW, he did not know the difference between a rebate and discount. He SHOULD NOT be a manager his people skills are very poor, in fact he was told he was not allowed to deal with us at all. Then we got Rob as a manager and he was fantastic, and Jim was a miracle worker showing my wife how to work the truck at delivery. I would highly recommend Tom Bush, but if you get Doug Young I would request someone else to work your deal. More

jennifer Jennifer rocks as usual never let her go... Everyone worked timely and quickly as usual parts needed to be ordered got me right back out as soon as p Jennifer rocks as usual never let her go... Everyone worked timely and quickly as usual parts needed to be ordered got me right back out as soon as possible More

Excellent Service I had to change my spot due to unforeseen circumstances and I was treated with the utmost professionalism by Arsen . Customer service was outstanding I had to change my spot due to unforeseen circumstances and I was treated with the utmost professionalism by Arsen . Customer service was outstanding , I had a loaner but my car was returned the same day Thks a million! More

Great service at Blanding I made my appointment. My service advisor was waiting to receive my car. Arsen got me checked in and out the door with a loaner without delay. My serv I made my appointment. My service advisor was waiting to receive my car. Arsen got me checked in and out the door with a loaner without delay. My service was great and my car drives like a new car. I'm extremely satisfied. More

Relaxing Very happy deal with Tony and Danny Second automobile purchase from them If you were to have any issues Danny will make it right Very fast and speedy Very happy deal with Tony and Danny Second automobile purchase from them If you were to have any issues Danny will make it right Very fast and speedy service More

Best Service Jenn is my service rep and always provides above and beyond service. It’s nice to have a proactive, responsive, all questions addressed person to dea Jenn is my service rep and always provides above and beyond service. It’s nice to have a proactive, responsive, all questions addressed person to deal with. More