Tom Bush BMW of Orange Park

Our First (and 2nd) BMW Purchase After owning Lexus and Toyota products for years we decided to switch to BMW when the new 2019 X5 became available in November of 2018. We initially After owning Lexus and Toyota products for years we decided to switch to BMW when the new 2019 X5 became available in November of 2018. We initially talked to the staff at Orange Park BMW (Jacksonville, FL) to find out when they would have one to test drive. After checking on their pending inventory we returned a couple weeks later for the test drive and definitely liked the product. The OPBMW staff was consistently friendly, courteous and efficient, and we completed our special order for a new X5. As part of the experience we elected to take delivery at the Greer, SC factory at the "Performance Delivery Center", which was truly a great experience in learning about your new BMW. They allow you to drive a vehicle like yours in panic breaking, off road and wet skid conditions; just amazing!! At the end of the day you get acquainted with your new vehicle and drive it home. Unfortunately, we misunderstood some of the wording on the BMWUSA website regarding some of the available options and packages and left out the distance pacing cruise control with stop-and-go capability. It was one feature we had on our Lexus and really wanted it in the new vehicle. We called OPBMW on the way home and they went to work to figure out how to make us happy with our purchase. They were truly motivated to correct our oversight even though it was the first time they ever had this happen with a customer order. Since we were now part of the BMW family we qualified for some additional discounts if we purchase another one, so they went to work and found one on their lot that had what we wanted, and a few extra items, and offered a deal that was really very good considering we were now trading in a vehicle that had already been titled. They really made it as painless as they possibly could and we drove home in another new X5 the next day with everything we wanted. We are really happy with the deal and our first (or second ) BMW! If you are considering a new or used BMW purchase give OPBMW a chance. Doug and Shier are a pleasure to work with. More

Encore tutorial I spent some time with Don for a tutorial of all the many features in my new vehicle. It was well worth my time. I thought I knew enough but he showed I spent some time with Don for a tutorial of all the many features in my new vehicle. It was well worth my time. I thought I knew enough but he showed me features I had not discovered. Awesome training. More

Just do it Great cars at a reasonable price with superb customer service. I had one minor customer service gliche a year or so ago which was rectified during fu Great cars at a reasonable price with superb customer service. I had one minor customer service gliche a year or so ago which was rectified during future service visits for my BMW’s. Just purchased another one and it was a painless deal. Rob, Doug, And Crystal always make the process easy. More

Informative visit I meet with Jorge and test drive three vehicles. He was exteremly knowledgeable about each of the vehicles and very patient. Although we did not purch I meet with Jorge and test drive three vehicles. He was exteremly knowledgeable about each of the vehicles and very patient. Although we did not purchase a vehicle as of yet, I would definitely recommend giving Jorge a call if your in the market for a BMW. More

Recall for PCs heater replacement Appointment was easy to get and Arsen Naumenko was courteous and helpful. Loaner BMW was readily available and my 528 was ready next day as promised Appointment was easy to get and Arsen Naumenko was courteous and helpful. Loaner BMW was readily available and my 528 was ready next day as promised More

New car shopping Buying a car is always stressful but Crystal Cagel made my experience as easy as can be. I came in less than an hour before closing and we took a shor Buying a car is always stressful but Crystal Cagel made my experience as easy as can be. I came in less than an hour before closing and we took a short test drive. I called the next day and gave her a list of what I wanted on my car. She found one at Regency and I picked it up in 2days. She then spent an hour with me going over everything in the car. She called me in a few days to see how things were going. Great customer service I love my new X3!! More

Awesome Service I bought my 2013 X3 used at another dealership and have taken it in here twice to be serviced and the way they took care of my needs was 1st rate, eve I bought my 2013 X3 used at another dealership and have taken it in here twice to be serviced and the way they took care of my needs was 1st rate, even to the point of giving me a loaner when my car had to stay overnight. Originally I was going to schedule the maintenance for later in the week when I had time off but with the offer of the loaner (a new 430i) I was glad to get it taken care of quicker. I will definitely be back in a couple of years to get a new BMW from this dealership. More

Exceeding Expectations I have dealt with several different dealerships over time and I can truly state that Tom Bush BMW has been the most positive and enjoyable experiences I have dealt with several different dealerships over time and I can truly state that Tom Bush BMW has been the most positive and enjoyable experiences I have had. My Sales Advisor, Shier Sindhu, was excellent from day one and he exceeded all of my expectations. He worked diligently to find the car with the options and color I preferred. If you want honesty, integrity, and a positive experience; please see Shier at Tom Bush. You will not be disappointed. More

Always superior customer service!! Thank you for always taking care of all our needs !!!!!!! Tony is the best salesmen and the service department is top notch. I would recommend this Thank you for always taking care of all our needs !!!!!!! Tony is the best salesmen and the service department is top notch. I would recommend this dealership for new/used and service More

Always good! I’ve dealt with 5 different BMW dealerships throughout the country. This is the best I’ve been to by far. Arsen, in service, is helpful, friendly, and I’ve dealt with 5 different BMW dealerships throughout the country. This is the best I’ve been to by far. Arsen, in service, is helpful, friendly, and knowledgeable. He gave me a great suggestion for a brushless car wash. I will surely buy my next BMW from Orange Park, it is clean, friendly, and the people are great. More