Tom Bush BMW of Orange Park

Outstanding service and professionalism I am a long time BMW customer, having leased or purchased 10-15 vehicles over the years. I just purchased a new 2019 430i Gran Coupe.My sales associ I am a long time BMW customer, having leased or purchased 10-15 vehicles over the years. I just purchased a new 2019 430i Gran Coupe.My sales associate, Jorge Guardincerri, could not have been more helpful. He went above and beyond to make this one of the best car buying experiences I can remember. Following my purchase, I met with Don Newell as part of the follow up BMW genius service. My time with Don was extremely productive. Not only did he take the time to listen to any questions I had, but gave me excellent information about my new car. I had one particular issue with my car that Don solved in a matter of minutes. He is very professional and a real asset to Tom Bush BMW of Orange Park. I would recommend Don and the service he provides to anyone who purchases a vehicle from Tom Bush. More

Amazing service are Tom Bush Orange Park Highly recommend Tom Bush Orange Park. For the past years, I have been dealing with Jorge Guardincerri and Danny. They are simply the best. Every sing Highly recommend Tom Bush Orange Park. For the past years, I have been dealing with Jorge Guardincerri and Danny. They are simply the best. Every single transaction have been flawless and lot of transparency in the process. Jorge has a lot of knowledge on anything you want to know about BMWs and his expertise. He’s very objective when it comes to finding your needs and always finds the right vehicle for you, even when they need to find and order. Danny you have a great team and it is always great to seeing you as well. Cheers to you! More

Great Service My wife and I purchased the 2019 44I BMW. Our salesperson, Vanessa Shephard, was Outstanding!! If you are looking to buy, please ask for Vanessa! My wife and I purchased the 2019 44I BMW. Our salesperson, Vanessa Shephard, was Outstanding!! If you are looking to buy, please ask for Vanessa! More

Great Dealership - All Around Wonderful Customer Service. Great dealership and people to work with. The sales staff and management were professional and presented a fair deal based on our prior research. We Great dealership and people to work with. The sales staff and management were professional and presented a fair deal based on our prior research. We also had a great experience with the parts department in extras for the vehicle. Finally, the BMW Genius service is awesome. A great way in getting educated on how to best utlitize the features of the vehicle. A Five Star Rating well deserved by Tom Bush BMW - Orange Park. More

Exceptional Customer Service Tom Bush BMW of Orange Park has provided excellent service during each visit. The assigned Service Care Manager was informative about the process and Tom Bush BMW of Orange Park has provided excellent service during each visit. The assigned Service Care Manager was informative about the process and assistance in a timely fashion. He provided an update for the completion for the service being rendered. More

Service on vehicle / no loaner car Was so disappointed. I have a BMW, Audi and Escalade. When I bring my Audi and escalade in, the service department is very accommodating with provid Was so disappointed. I have a BMW, Audi and Escalade. When I bring my Audi and escalade in, the service department is very accommodating with providing me a loaner car whether it be for a couple hours for a whole day. This is something that I would expect from a high-end vehicle dealer. When I contacted the BMW dealership they informed me that they do not give loaner cars. I actually called a couple different times just to confirm. The dealership indicated they can do a shuttle service, but they do not give loaners for service work. I explained that my other high-end vehicles provide a loaner car and was shocked that they don’t at BMW. This is very disappointing and not at all what I would expect from dealing with a high-end vehicle. This will definitely impact my decision when I look to trade in or buy my next vehicle, and more than likely I will lean towards purchasing an Audi over a BMW. It seems like a small thing, but it matters as someone who is used to Best in class service. I did not get it in this case and I felt like I was asking too much from the service department, which is a bad thing to do with a customer that is paying for vehicles of this caliber More

Sales experience with Jim Mitchell I was lucky to have been paired with Jim Mitchell when I walked into Tom Bush BMW. Although I consider myself fairly savvy with respect to car shoppi I was lucky to have been paired with Jim Mitchell when I walked into Tom Bush BMW. Although I consider myself fairly savvy with respect to car shopping, Jim absolutely exceeded my expectations for product knowledge, professionalism, and follow-through. He was an absolute pleasure to work with, and I especially appreciated the respect I received from him beginning with our first encounter in the showroom and continuing after the car was delivered. An excellent sales and post sales experience! More

Post delivery training BMW offers additional training for purchasers of their vehicles. This program is known as “BMW Genius” and is offered by Tom Newell at Tom Bush BMW a BMW offers additional training for purchasers of their vehicles. This program is known as “BMW Genius” and is offered by Tom Newell at Tom Bush BMW at Orange Park. About 3 weeks after taking delivery I met with Don and we reviewed a wide variety of systems and features on my X3 M40i. Don spent about an hour with me, alternating between answering my questions and also steering me towards topics that he felt would be useful. I left that session feeling that I had gained a far better understanding of my X3. Combined with a great sales experience with Jim Mitchell, I heartily recommend this dealership. More

Good service experience Car was serviced and everything requested was completed, however the BMW medallion on the trunk of my cute car was severely damaged. I bought the car Car was serviced and everything requested was completed, however the BMW medallion on the trunk of my cute car was severely damaged. I bought the car at the dealer and have been faithful about setvicing it there, but am not happy with the medallion damage. More

Not a Merry Christmas Delivery That was then; this is now (2/23/2019): On November 16, 2018, I ordered a 2019 X3 XDR30I for my wife for Christmas. I paid $60K cash in round numbers That was then; this is now (2/23/2019): On November 16, 2018, I ordered a 2019 X3 XDR30I for my wife for Christmas. I paid $60K cash in round numbers. The car was delivered on November 29, quick we thought for a specially ordered BMW--too quick it seems. On the way home from the dealer, my wife called in a panic to say that the tire pressure monitor malfunction light had illuminated. I told her not to worry and when she arrived home, I checked the tires and attempted to reset the tire pressure monitor. As it turned out the TPM was in fact faulty. After a more than a week of repeated unanswered calls to the sales manager and repeated denials that there was a problem, followed by lame and inappropriately personal excuses from the salesman, on December 7, an always reliable contact in the service department agreed to pick up the car and deliver a loaner. The dealer confirmed that the TPM was faulty. The car was returned 11 days later, during which time we received only one update prompted by my inquiry for a status report. Mileage in was 346. Our new car was returned with 550+ on the odometer. Today, I took the car to be washed and for the first time retracted the moon roof shade to inspect the glass. I found hand prints and what appeared to be suction cup marks left from manufacture, marks that should have been removed when the car was detailed for delivery. This is my 9th new BMW. The first eight experiences were memorably outstanding. For all our trouble with this delivery, we have received no calls of explanation or apology from the dealer or from BMW. We don't know what to expect next, but watch this space. More