Tom Bush BMW of Orange Park

We completed our Encore appointment yesterday conducted by Don Newell. We sincerely appreciated the time and attention he gave helping us to understand and use the features of our BMW X5. Don was knowledge by Don Newell. We sincerely appreciated the time and attention he gave helping us to understand and use the features of our BMW X5. Don was knowledgeable, patient and thorough during his presentation and while responding to our many questions. Don should be commended for helping to make our BMW X5 experience meaningful and enjoyable. THANKS! More

I jus moved from Manhattan New York to Jacksonville Florida two weeks ago and needed to buy a car immediately. I went online at Tom Bush BMW Orange Park website and saw a car that I liked and that w Florida two weeks ago and needed to buy a car immediately. I went online at Tom Bush BMW Orange Park website and saw a car that I liked and that was in my budget. In five minutes I received a text message from Tony Hojeiban who immediately scheduled an appointment for me to visit the dealer to take a test drive of the car. I arrived at the Dealership the next door and as soon I walked through the door I was greeted by the most friendly Receptionists. I met with Tony who went through the car specification in detail and then we took the car for a test drive. During the test drive Tony went through the special features of the car and also shared his experience drive this type of car. After the test drive Tony went through the car price and payment options. There were no pressure from Tony in regards to purchasing this vehicles. I went home to think about all the options Tony had given me. The next day I called Tony to let him know that I was very interested in purchasing the car. He scheduled an appoint for me to come in the dealership that same day. The process of purchasing my new car was a very smooth experience. Tony was very customer focused the entire time and only focused on my needs as a customer. After I then went to the Finance department where I sat with Douglas Young to go thought all the paperwork and signing. Douglas was very friendly throughout the paperwork process and very efficient. He even had the permanent car plate available to install to my new car. No need for a temporary plate. I was very impressed by Douglas efficiency and the time he took to ensure that I understood all the paperwork I was signing. After I have signed all the paperwork I was introduced to Don Newell who is responsible for going through all the features of the car inside and outside. Don was such a great guy spent about about two hours with me going through the features of the car, setting up my seat, merrows, navigation system etc...Don was very customer focused and extremely patient with me. There is no such thing as a stupid question for Don. He was like a father going through all the features of the car to ensure I was comfortable , confident and I was fully ready to drive home. I went back a few days after purchasing the car to see Don because a few question came up that I wanted him to answer for me. I went back to the Dealership to see Don and he spent another good two hours with me again explaining the features and answering my open questions I had. Don is fantastic! Thank you Tony, Douglas and Don for the best experience I have ever had purchasing a car. Thank you Tom Bush for having such excellent employees working at your establishment. Many thanks and kind regards, Michelle More

Dan Newell did an outstanding job explaining all the features our new X5 has. He was very thorough and patient with us and spent well over an 2 hours showing how to operate the many functions the car ha features our new X5 has. He was very thorough and patient with us and spent well over an 2 hours showing how to operate the many functions the car has. More

Excellent vehicle. In and out within a matter of hours including test drive. Fair deal with supremely competent sales personnel . Deidra Estrella was especially noteworthy including test drive. Fair deal with supremely competent sales personnel . Deidra Estrella was especially noteworthy More

My wife and I shopped around many vehicles over the past 3 months. We experienced quite a range of service. But nothing beat the experience we had with Tony over at Tom Bush BMW of Orange Park. Working 3 months. We experienced quite a range of service. But nothing beat the experience we had with Tony over at Tom Bush BMW of Orange Park. Working with him was a stress-free, pleasant experience. He really knows and seems to really like BMWs. After the purchase paperwork was done, he took his time and explained all the important features of the car to my wife. Even though it was roughly 30 to 45 minutes after the dealership had closed. He was under no obligation to stay and help out. But that extra step made a world of difference in my wife's experience. I could not have been a happier customer. More

I just picked up my 3 series from service at Tom Bush BMW Orange Park. Extremely happy with Service Manager James Latham and his team (Drayton and Wojtek). James was very attentive to my concerns regarding m Orange Park. Extremely happy with Service Manager James Latham and his team (Drayton and Wojtek). James was very attentive to my concerns regarding my vehicle, kept it overnight to see if they can replicate the issues I had. In the end James went above and beyond to make sure I’m safe and that my F30 performs top notch for years to come. Thank you guys!!! More

Crystal Cagle- BEST Salesman/lady in Jax!Professional, Crystal Cagle- BEST Salesman/lady in Jax! Professional, Prompt, Respectful, Knowledgable, Honest and Organized! Thanks for working with us and makin Crystal Cagle- BEST Salesman/lady in Jax! Professional, Prompt, Respectful, Knowledgable, Honest and Organized! Thanks for working with us and making the purchasing of The perfect BMW so seamless! Your financial Dept. Prepared the docs so quickly and the time signing and out the door was a pure record of promptness! Look forward to buying another car from you Crystal!! It could not have gone any smoother! The car was so gorgeous and drove itself! Thanks for the tutorial in the navigation system, the safety features and saving my favorite radio stations! You are first class!! More

I was very pleased with the Genius Don Newell. He was very professional, patient andvan excellent teacher. I am so much fun learning the features of my new car. Thank you Don very professional, patient andvan excellent teacher. I am so much fun learning the features of my new car. Thank you Don More

My husband and I were genuinely impressed with Jim Mitchell's professionalism and courtesy throughout the course of purchasing our first BMW! His knowledge of the vehicle and his patience, especially Mitchell's professionalism and courtesy throughout the course of purchasing our first BMW! His knowledge of the vehicle and his patience, especially in response to my many questions, earned my trust and confidence. Thanks to Jim we had an exceptional experience! More

Don Newell did a great job in providing me with additional training on my new BMW. The Encore Delivery is a excellent service for us new converts to BMW’s automotive line. Previously I was a long t additional training on my new BMW. The Encore Delivery is a excellent service for us new converts to BMW’s automotive line. Previously I was a long time Mercedes owner but since receiving my first BMW (2020 X5) I’ve been so impressed that I haven’t looked back. Keep up the good work Tom Bush BMW, I’ll be back for all my service and new car needs. More