Titus-Will Toyota - Tacoma

Way to expensive quote for brake work. Parts dept is also way to expensive.Shop around Parts dept is also way to expensive.Shop around More

Today i call for help with my temporary permit and leroy from sales and jacob help me out very professional and helpful from sales and jacob help me out very professional and helpful More

Had to initiate a Better Business Bureau inquiry regarding potential integrity issues as well as poor customer service. (Invoice #TOCS700601). The work I requested was not done to expectations and regarding potential integrity issues as well as poor customer service. (Invoice #TOCS700601). The work I requested was not done to expectations and to standard. In addition, Titus Will Toyota Service has an issue with Service Department Integrity. I marked one of my lugs just to be certain and test to ensure complete Tire removal and subsequent requested inspection was ACTUALLY done to FULLY assess potential issues. My Marks indicate NO tire removal. In addition, based on my phone call this morning and review of my invoice, the clerk indicated we "test drove the car" and didn't hear or see anything". Please explain to me if you open at 0700 and somehow even if my car was 1st in que, that the full inspection to include putting on a lift (that I was expecting) took place in under 45 minutes? The problem your facing with this is that I get a phone call stating "nothing found" at 0747 a.m. Do the math, this strongly indicates that no effort was done as requested to put on lift. Can you honestly tell me that the Service Department pulled all the tires, looked at the differential, axles, hubs, bearings, and the complete brake inspection took less than 40 minutes? Your team did not. I have proof that not all of my tires were removed and therefore calling into question your Service Departments integrity and honesty. My wife and I were loyal customers for over 20 years. This is our 4th vehicle purchased from Titus. We have experienced issues regarding appointments, conflicting online scheduling issues and lengthy waits just to get an appointment. This compounds our frustration and confirms a lack of faith in Titus Will Toyota Service. Never again. You have lost a valued customer. Looking forward to your team's response on the Better Business Bureau Claim I have initiated. More

Oct 27 2021. Took my vehicle in to have door open and lock function diagnosed. Owned the vehicle for 8 months only the drivers door worked via any lock/unlock mechanism request. A recall existed on the d lock function diagnosed. Owned the vehicle for 8 months only the drivers door worked via any lock/unlock mechanism request. A recall existed on the drivers door harness. Service person suggested I wait until that repair was complete as it might fix my problem. I was informed later that it did not fix the problem and would require the junction box be replaced as no signal was going through it. The cost would be 1600 dollars. I rejected the repair and paid a diagnostic fee of approximately 120 dollars. I was told that upon putting everything back together, that the problem still existed. However, When i picked the vehicle up, the doors worked and have worked consistently now for 3 weeks. I can no longer have faith in this company. I almost paid 1600 dollars for a repair that had been resolved already. They said well maybe you got lucky. But How is it the problem was there when you last checked it prior to my pick up and suddenly it wasn't. I cancelled all future appointments for service as I cant trust them beyond this. More

Both the finance dept and salesperson were unresponsive to my calls/emails about a delay in financing after my purchase was completed. Three weeks after I have purchased my car, my lender has received abso to my calls/emails about a delay in financing after my purchase was completed. Three weeks after I have purchased my car, my lender has received absolutely nothing from Titus Will. I would look elsewhere to purchase. More

TOOK MY CAR IN FOR AN OVER DUE OIL CHANGE. BRIAN CAME RIGHT OUT TO GET MY INFO. HE WAS FRIENDLY AND EFFICIENT. MY OIL CHANGE ONLY TOOK 45MIN AND THEY CHECKED MY CAR OUT COMPLETELY AND LET ME KNOW EVERYTH RIGHT OUT TO GET MY INFO. HE WAS FRIENDLY AND EFFICIENT. MY OIL CHANGE ONLY TOOK 45MIN AND THEY CHECKED MY CAR OUT COMPLETELY AND LET ME KNOW EVERYTHING. BRIAN WAS GREAT AT EXPLAINING ALL THE RESULTS TO ME! GREAT JOB!!! More

Wife took car in for service. Oil change and top off all fluids. When finished, it was obvious the fluid top off did not occur. None of the fluids had been touched and the washer fluid was almost bone dry fluids. When finished, it was obvious the fluid top off did not occur. None of the fluids had been touched and the washer fluid was almost bone dry. Only an expensive oil change! More

The service department went above and beyond to help me fix an issue with my Tundra. Best experience at a dealership by far and the cost was much better than what Pyuallup Toyota quoted me. fix an issue with my Tundra. Best experience at a dealership by far and the cost was much better than what Pyuallup Toyota quoted me. More

Untrustworthy Service I had my 2018 Tacoma serviced at 10,000 miles where I bought the vehicle, Titus Will Toyota in Tacoma, WA. I informed them that I have been hearing a I had my 2018 Tacoma serviced at 10,000 miles where I bought the vehicle, Titus Will Toyota in Tacoma, WA. I informed them that I have been hearing a whining noise coming from the rear of the vehicle while traveling at speeds between 40-60 mph, which started around 7,000 miles. They looked and it and the service technician stated that he could hear it and it was "normal". This is not normal, so I had them look at it again during my 15,000 mile service. They stated that they couldn't hear anything, so I had the technician ride with me in the vehicle so he could hear what I was hearing. He could hear it and stated it was some kind of "harmonic resonation". When I received my invoice it stated that the technician said it was ""wind noise", this is not what he told me while driving in the vehicle with me. I took it to another Toyota dealer and they used a chassis ear to determine the noise was coming from the differential housing where they found the fluid was dark and had metal debris inside. They contacted Toyota and after a few tests, were told to replace the rear differential. I will no longer do business with Titus Will, they are not trust-worthy whatsoever. More

Service Dept Cut backs causing major delays I unfortunately purchased a vehicle from this dealership. Everything was actually great until Covid hit. Then the owners decided in their infinite wis I unfortunately purchased a vehicle from this dealership. Everything was actually great until Covid hit. Then the owners decided in their infinite wisdom to cut the service department techs. due to lose in profits on the sales side. Where you would get same day service appts. now you wait a week. Hello Mr. Titus Will I will remember this when I am looking for my next vehicle. It is wrong to inconvenience your customers cause your losing money on sales. I understand how your company works now. Making people clean your offices when they are service managers. you hire a cleaning contractor for that instead of pimping out your employees that you obviously don't care about. Its this simple, your dealership service department has a large demand don't make cuts their and make your customers wait for something just so you can save fractions. it will bite you. I will share my experiences with my 60,000 friends in the area. More