Tim Moran Hyundai

This may be a bit long, but the bottom line is I will never buy or recommend Gosch Hyundai. On Monday, February 22, my wife and I went to the dealership to pick up her mom's car (recall). While there my never buy or recommend Gosch Hyundai. On Monday, February 22, my wife and I went to the dealership to pick up her mom's car (recall). While there my wife ended up purchasing a Hyundai Venue. The process took quite a while, but while she was at the finance counter I went outside to look over the car. I noticed a dimple with a small scratch on the rear door. I went inside and informed my wife and Ryan of damage. He told us it would be repaired. He had a 'dimple removal' guy. I told him it also had a scratch through the paint. He really showed little concern and jokingly told us he would make sure we got a full tank of gas. I guess to placate us. So, we were given Haley's name and were told she would call on Tuesday to schedule repair. I left to remove belongings from my wife's car. (As an aside, I just had the car detailed and it looked awesome – buyers remorse?) Our salesperson drove the Venue and my wife her mom's car. To her credit the salesperson sat in the driveway with my wife educating her. But once inside, she was a bit pushy in getting an immediate review, telling us her boss would be mad if she didn't get a review. My wife complied, but since she was tired she had salesperson write the review. So, we receive no calls on Tuesday, Wednesday. Left messages, no response. On Thursday, I spoke to the receptionist and asked to speak to the dealership Manager. I was connected to Austin Ireland, a floor manager. He really didn't know Haley, but would leave a message on her desk. Our salesperson was not in. At this point I realized there was absolutely no communication in this dealership. Austin did leave me a message later that day telling me Haley was out sick. Finally, on Friday, we got a call from Haley. As said, she was out sick. I felt for her, but didn't anyone know this? so that this information would be relayed to us to bring down stress levels! So now it's been a week since we've had the car. Since her 'repair guy' didn't come into Wednesday Haley scheduled us to bring in the car on March 3 between 8-9AM. She would check in the car, get me a rental and make everything right. I showed up at 8:30. No one was around. I actually spoke to a gentleman who had no idea who Haley was but was able to locate her office. I asked if she had a business card. His reply – well her door was closed. I found that she was not due until 9:30. At this point I 'ran' into Austin. We were able to locate Guy in the Service Department who took over. He checked in the car, and I was sent over to Enterprise for the car rental. (which took an hour to get). On March 4th I received a call that the car was ready. It was nice that Haley offered to have a driver bring out the car and pick up the rental. This happened that afternoon. I checked the car – dimple removed, chip still there. The driver noticed also. Called Haley. She set up ANOTHER appointment for Monday March 8 to bring in the car. So, on Monday I showed up with a car. Process started all over again, although it took nearly 2 hours to get rental. And I also found that I had a $10 gas charge from the previous rental (I had driven the car 29 miles – round trip from our home to the dealership!! - pretty expensive gas). At this point I wanted to see how happy the dealership wanted to make me. I spoke to Haley and told her that all the cars we've purchased over time came with mudguards. I also asked about Scotch guard-type of protection for the interior. She told me she would check. On Tuesday Haley told me car was ready. She also told me they don't install mud guards any longer, and their “Platinum Protection Pkg” was $300 (a can of Scotch Guard is $20). In other words, their attitude is - sorry for the inconvenience but we'll do nothing about it. I showed up Tuesday evening. No one in service had any idea of what I wanted, or where the car was at (Haley said she'd be gone by the time I got there but would tell people I was coming in). I went back in sales area and our sales person was there. A service person at the desk located the key, and we went looking for a car. We found and checked the car out. Scratch gone. However, the car had been 'washed' with tire dressing applied. Unfortunately, the tire dressing must have been wet when the car was moved. There was tire dressing overspray on all the rocker panels. Looked really bad. I was done at this point and took the car. BTW, my salesperson didn't show any initiative to have over spray removed. She also told me that I would be able to take the car to Temecula for service if I wanted (trying to get rid of me as a customer?). Driving home noticed the tank was NOT filled up. Not a big deal, but...it continues. Went out the next day to check the side of the car. The door that had a chip now has wax swirls all over that door – and nowhere else. Stay tuned. Again, bottom line. The car is really not in our possession for two weeks. No concern by anyone in the dealership about our dilemma. Absolutely no communication between employees involved in the process. We were completely left hanging and it seemed it was my job to put everything together. No attempt to make the customer satisfied after selling a damaged 'new car'. The inconvenience of travel time back and forth from home to dealership. Over two hours at the rental agency, not to mention $10 for gas. This has left an ugly feeling for us concerning Hyundai and especially Gosch Hyundai. More