Tim Lally Chevrolet - Service Center

Matt was fantastic. Service was prompt and done when promised.Vehicle was cleaned when returned. Service was prompt and done when promised.Vehicle was cleaned when returned. More

I have smart sense coverage since I purchased the car from Tim Lally. When I came in a few weeks ago for my oil change and multi point check I told Sean who took care of me in the service dept. that I h from Tim Lally. When I came in a few weeks ago for my oil change and multi point check I told Sean who took care of me in the service dept. that I had smart sense so there should be no charge. I had never seen Sean before in all my time at Tim Lally. Sean said OK. When my car was finished being serviced Sean told me I owed $80.00 for an oil change. When I questioned it he said I used all my smart sense. So if in fact I have no more smart sense coverage I should have been told BEFORE any service was performed, not surprise me with a bill. $80.00 for an oil change is ridiculous. Sean's enthusiasm for any customer service was non- exsistant from the start. If I do not have any more smart sense coverage I more than likely will be taking my car for service elsewhere. Since Tim Lally moved from Rockside to its present location the service goes down each year. Donna Henry More

this is the third survey I have received since my last maintenance which was well done as usual. Matt does a great job. maintenance which was well done as usual. Matt does a great job. More

No additional comments. The fact that there is a minimum word requirement means I don't appreciate/approve the survey. Might skip next time. The fact that there is a minimum word requirement means I don't appreciate/approve the survey. Might skip next time. More

This place is extremely expensive. Usually when I go for an oil change, that’s all I receive a bill for. When I have to get something else with my oil changed, it’s usually over $1000 Usually when I go for an oil change, that’s all I receive a bill for. When I have to get something else with my oil changed, it’s usually over $1000 More

Scheduled Oil Change - The service was quick and I was kept abreast of the progress by Sean. Sean was pleasant and help during this service call. Thanks Teresa U. kept abreast of the progress by Sean. Sean was pleasant and help during this service call. Thanks Teresa U. More

Mr. Onion was a pleasure to work with and is an asset to TLC. He was extremely helpful and was someone who will for sure see us doing business with him again. Mariemont OH Police Department TLC. He was extremely helpful and was someone who will for sure see us doing business with him again. Mariemont OH Police Department More

Best dealership. The staff was so nice and helpful, they made me feel welcomed. I really appreciate them The staff was so nice and helpful, they made me feel welcomed. I really appreciate them More

The service was really good and I wasn’t there very long and everyone treated me with respect and everyone treated me with respect More

Pricer than any other dealership I’ve visited. I would suggest going elsewhere if possible. I would suggest going elsewhere if possible. More