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Tim Lally Chevrolet
Warrensville Hts, OH
1,211 Reviews
Family owned and operated, Tim Lally Chevrolet stands out as your best choice for a customer focused and customer led vehicle shopping, buying, and service experience. Unique among the big, impersonal big box dealer stores in the area, Tim Lally is family owned and operated. What does that mean? It means that a member of the Lally family is almost always on site and focused on continuing their four generation legacy of delivering an ethical, enjoyable, and outstanding customer experience. And when it comes to Tim Lally Chevrolet, everyone is "Tim". Everyone from the person making sure the facility is clean, safe, and comfortable to owner Mike Lally himself is empowered to make things right for you.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 4:00 PM
Sunday Closed
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Showing 1,211 reviews
April 08, 2016
Deceit and Fraud DECEIT & FRAUD – BUYER BEWARE Tim Lally Chevrolet has a foundation based on deceit, incompetence, and fraud. Tim Lally charges for items that don DECEIT & FRAUD – BUYER BEWARE Tim Lally Chevrolet has a foundation based on deceit, incompetence, and fraud. Tim Lally charges for items that don’t need to be replaced and surreptitiously increase the bill for services that are based on incompetence and deceit. In addition, their supervisor Mark Rigby, will be sure to scream at you and denigrate you in front of other employees. Caught red-handed, Tim Lally is unwilling to resolve their mistakes, and invites you to take them to court. Before buying or taking your vehicle to Tim Lally, look up how many lawsuits they’ve been involved in (its public record) and consider my story below. I recently took my vehicle to Tim Lally because my check engine light was on and my vehicle wasn’t running correctly. After a diagnostic, I was initially told that replacing a sensor (costing nearly $750) would completely resolve the problem. In addition, the service manager convinced me to also replace a solenoid that ostensibly would go bad in the future. So, I agreed to the $1,600 in repairs based on the promise, and diagnostic, that I would be on my merry little way once the repairs were completed. Unfortunately, the repairs did nothing, and I’m in the same position as I was when I brought the vehicle in. After paying for parts and services that were ultimately superfluous, Tim Lally then claimed that the problem was due to some other mechanical problem - an additional $4,200. What! At this point, they had my vehicle for a week, and no way was I going to spend another $4,200 for something that should have been diagnosed from the start. So, I did what anyone else would do, I asked for a refund for the unneeded services that were already performed and planned on taking my vehicle to a more competent repair shop. I took off work to pick up my vehicle and figured they would be apologetic about the situation. Boy was I wrong. After talking to the service manager, I was quickly taken back into an office away from other customers. Supervisor Mark Rigby immediately closed the door and began to yell and scream demanding payment for repairs. He said “I don’t care what you do or what your story is, pay the money or take me to small claims.” I realized that it was Mark’s conscious effort to try and get me to yell back, but I wasn’t going to bring myself down to that level. Every time I spoke, I was interrupted and yelled at some more. He even went as far as making denigrating comments about my reputation – but this is the first time I met the guy. (By the way, I realized quickly that Mark Rigby was unwilling to resolve the issue so I quickly started to record the conversation. A blog and recording will be linked to this complaint) Instead of refunding me for repairs that supposedly would solve my problem, I was given only one choice – pay the bill or we keep your vehicle hostage. And that’s where it stands. I write this letter, as my vehicle sits in the cold, unrepaired, and $1,600 in the hole. But this isn’t the first time Tim Lally has treated customers this way. Three months ago I brought my truck in because the wheels were shaking. Just 15 days before I brought it in, I had the brake pads replaced by another mechanic. Yet, Tim Lally called to say that I needed an entire brake job, pads and all. Just to be sure, I snuck back into the garage, crawled under the truck, and to no surprise the pads I had replace 15 days prior still had bar code on them. To no surprise, I would not recommend Tim Lally. I’m told that in situations like these, there are consumer protection laws that allow for complete recovery. I’m not sure on the laws, but I’m also told that customers can actually get up to triple damages if certain guidelines are not followed by mechanics. In any event, my vehicle sits at Tim Lally as I write this complaint. My face is still soaked from the wet breath of Mark Rigby yelling in my face. And Tim Lally has a brand new facility that they need to pay for – bilking consumers to cover the bill. More
by baron766
Employees Worked With
Mark Rigby
April 05, 2016
Great Trade In Experience Brenda Milliner was our salesperson. We started our experience on the Saturday before Easter, when banks were closed. It took time over the week to Brenda Milliner was our salesperson. We started our experience on the Saturday before Easter, when banks were closed. It took time over the week to get information sorted out for our lease trade in. We wanted to take advantage of the dealer rebates available on the Chevy Sonic LTZ I was interested in, but the rebate time was expiring while my husband and I both had to work. The dealership extended the rebate time allowance for us and Brenda stayed 2 hours late to help us finish the sale. The finance department got us a great loan rate. We ended up trading in 2 cars and the dealership gave us a good value on both. More
by SwanDandM
Employees Worked With
Jason, Brenda Milliner, Holly Vansil
April 03, 2016
Easiest first car purchase ever! My mother always used Brian Lightner when buying her cars so when it was time for my first big girl purchase I didn't think twice, Called him up at Ti My mother always used Brian Lightner when buying her cars so when it was time for my first big girl purchase I didn't think twice, Called him up at Tim Lally! I knew I could tell him what I wanted and he would find it for me while making sure I didn't break the bank! It was the easiest process ever, they made me feel so comfortable with such a big first time experience and explained everything clearly. When Brian wasn't available he hooked me up with a salesman to help, Henry was friendly and patient with the test drive process, which is good cause I'm indecisive! It's important to feel like you can trust the people you are buying cars from and the positive treatment since my purchase just shows I made the right decision. I'll be buying all my future cars from Brian Lightner, and Tim Lally Chevrolet! More
by dodecicm
April 03, 2016
Only place we buys cars! We have and always will turn to Brian Lightner to buy our cars. He has an amazing knowledge of all things cars and helps us through every step we nee We have and always will turn to Brian Lightner to buy our cars. He has an amazing knowledge of all things cars and helps us through every step we need to make from selection to purchase to warranty work and repairs if necessary. We also recommend Brian and Henry Jablonski to all of our friends without hesitation. Tim Lally and their team are fantastic, efficient and trustworthy! More
by alidoyle3
April 03, 2016
Above and beyond Brian Lightner delivered exactly what I asked for and then some. I gave him my preferred list of things I was looking for in a used 2013 Buick Regal G Brian Lightner delivered exactly what I asked for and then some. I gave him my preferred list of things I was looking for in a used 2013 Buick Regal GS and he found it. I could not be any happier with the purchase and of the service I received at Tim Lally. More
by marcppf
Employees Worked With
Brian Lightner , Devin Lindsey
April 02, 2016
Perfect After promptly answering my online request for information, I set up an appointment to meet with Ryan. From the start he was extremely professional an After promptly answering my online request for information, I set up an appointment to meet with Ryan. From the start he was extremely professional and personal. Ryan went above and beyond to find a car to make me happy. He worked to meet both my needs in a new car and my budget. Overall it was a pleasure working with him, especially since I had a negative experience at a different dealership. I would HIGHLY recommend Ryan. More
by Sister123
Employees Worked With
Ryan Demassimo
April 02, 2016
Best Dealership I've ever done business with!!!!! Friendliest and most helpful staff. I would recommend this dealership to everyone. Ryan and Jason were great to work with and were so very down to ear Friendliest and most helpful staff. I would recommend this dealership to everyone. Ryan and Jason were great to work with and were so very down to earth. I've never had such an easy and comfortable car buying experience!!! Thanks guys:). Your the best!!!!! More
by Matthewsmom02
Employees Worked With
Jason Creager, Ryan Demassimo
April 01, 2016
Awesome! Ryan Demassimo was extremely knowledgeable, helpful and professional! He got back to me right away when I inquired about a 2016 Cruise. The new locati Ryan Demassimo was extremely knowledgeable, helpful and professional! He got back to me right away when I inquired about a 2016 Cruise. The new location is really cool! Ryan even took the time to show me around when I arrived! More
by Joe43
Employees Worked With
Ryan Demassimo
April 01, 2016
Great experience! I highly recommend working with Ryan Demassimo at Tim Lally! The new location is awesome and Ryan was extremely helpful from the very beginning. He wa I highly recommend working with Ryan Demassimo at Tim Lally! The new location is awesome and Ryan was extremely helpful from the very beginning. He was very thorough and stayed in contact with me throughout the entire process. I let him know I was looking for a Silverado and he got back to me right away and helped me find what I was looking for. He went above and beyond responding to any questions I had right away, even the most minor questions! More
by Clev3399
Employees Worked With
Ryan Demassimo
March 26, 2016
A+ Service Go see Starbuck at Tim Lally. I told him my budget and he had several cars in my price range to choose from. Great service. Go see Starbuck at Tim Lally. I told him my budget and he had several cars in my price range to choose from. Great service. More
by Kayla
Employees Worked With
Ben Starbuck
