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Tim Lally Chevrolet

Warrensville Hts, OH

4.7
1,211 Reviews
Family owned and operated, Tim Lally Chevrolet stands out as your best choice for a customer focused and customer led vehicle shopping, buying, and service experience. Unique among the big, impersonal big box dealer stores in the area, Tim Lally is family owned and operated. What does that mean? It means that a member of the Lally family is almost always on site and focused on continuing their four generation legacy of delivering an ethical, enjoyable, and outstanding customer experience. And when it comes to Tim Lally Chevrolet, everyone is "Tim". Everyone from the person making sure the facility is clean, safe, and comfortable to owner Mike Lally himself is empowered to make things right for you.
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24999 Miles Rd

Warrensville Hts, OH

44128

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Showing 1,211 reviews

October 30, 2016

Choices I am grateful for the excellent customer service provided by staff members, Brenda Milliner, and Jonathan Thomas. I had no idea of the circumstances t More

by tweeti1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jonathan Thomas, Brenda Milliner
Nov 03, 2016 -

Tim Lally Chevrolet responded

Congratulations on your purchase! It's great that Jonathan and Brenda were able to help you and made sure you enjoyed your experience at Tim Lally Chevrolet. Thanks for the 5-star review! Warm regards, Camille Parr cparr@timlally.com

October 19, 2016

Consistent, Competent Service Two days before my last visit I had some work done at Tim Lally. I went home, and the car wouldn't start the next day. I got a jump from my roadside a More

by Gerald F Skillern
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
A. J. Wagner
Oct 19, 2016 -

Tim Lally Chevrolet responded

Thank you so much for the great review, Gerald! We're happy that our staff was able to help you take care of the issue with your vehicle. We look forward to seeing you next time you visit Tim Lally Chevrolet! Best, Camille Parr cparr@timlally.com

October 14, 2016

Making dreams come true When the staff at Tim Lally Chevrolet told me that they would work with me to get me in a 4WD vehicle that I desperately needed, I didn't think it was More

by David Gregg
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Lightner, Travis Kinnebrew, Kam Wong
Oct 19, 2016 -

Tim Lally Chevrolet responded

David, thank you for taking the time to write such a detailed review about your experience with us! We truly appreciate it. We would like to congratulate you on your Toyota Tacoma! We are very glad to hear that your experiences with Brian and Travis have been very positive. It was great doing business with you. We hope to see you again! Best, Camille Parr cparr@timlally.com

October 10, 2016

Excellent customer service The team worked extremely hard to find the car we wanted!!! I would recommend this place to anyone who wants to buy a NEW CAR!!! Im extremely happy wi More

by Shy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brenda Milliner, Kam Wong
Oct 11, 2016 -

Tim Lally Chevrolet responded

Thank you so much for taking the time to share your feedback with us, Shy! Congratulations on your new car! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Warm regards, Camille Parr cparr@timlally.com

October 10, 2016

Excellent Service! Alex provided great customer service from chatting through the Chevy website, to being greeted at the dealership, to finally taking my car home. Alex More

by mleah324
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Reed
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Kendren
Oct 12, 2016 -

Tim Lally Chevrolet responded

Thank you and congratulations on your purchase, Leah! I am happy to hear that Alex and Mike were able to provide you with the outstanding customer service we strive to deliver to each of our guests. We would love to work with you again; feel free to call us with any questions or concerns. Warm regards, Camille Parr cparr@timlally.com

September 28, 2016

Greatest Customer Service Ever The customer service was awesome. Devin my salesman was not pushy or over aggressive. He worked with what I wanted and delivered. Between Devin & Mike More

by kim bolden
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
special finance manager Mike, Devin Lindsey
Oct 01, 2016 -

Tim Lally Chevrolet responded

Thank you and congratulations on your purchase, Kim! I am happy to hear that Devin and Mike were able to provide you with the outstanding customer service we strive to deliver to each of our guests. We would love to work with you again; feel free to call us with any questions or concerns. Be well, Camille Parr cparr@timlally.com

September 22, 2016

She made my birthday dream come true. Very supportive saleswoman. She found the car, color and all the specs I was looking for in a timely manner. She also made buying my first car (from a More

by Toonmaro
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brenda Milliner
Sep 24, 2016 -

Tim Lally Chevrolet responded

It was a pleasure to read about your first buying experience working with Brenda. Congratulations on your purchase! Our top priority is delivering informative service at an efficient pace, without making our guests feel rushed or pressured in any way. It's delightful to know that we were able to provide you with such a memorable and pleasant experience. Thank you for taking the time to write this outstanding review. We look very forward to seeing you again in the future! Respectfully, Camille Parr cparr@timlally.com

September 14, 2016

Always a pleasant service department experience. The service department is one you can believe in. No selling of anything you don't need or inflating a diagnosis. Much appreciate your dedication t More

by F L Phillips
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrew Wagner
Sep 22, 2016 -

Tim Lally Chevrolet responded

Thank you for your kind words about our Service Team! We're proud of the honest and hard work that our team puts in to offer such great customer service! We look forward to the opportunity to work with you again in the future! Best regards, Camille Parr cparr@timlally.com

September 13, 2016

Dream car to NIGHTMARE in 30 days I went to Tim Lally and bought a new 2016 ZO6 corvette right off the showroom floor. The car from the beginning had multiple issues, I was back for wa More

by Abongorno
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Camille Parr
September 13, 2016

What a Team Bruce Myers, Jim over Sales, Kim in Service and Rob in Finance are fabulous assets to your company. They did everything they possibly could and I thi More

by Betty B
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bruce Myers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kim in Service, Jim "Z" Zabielski, Robert Parr
Sep 22, 2016 -

Tim Lally Chevrolet responded

Thank you for your business and this review, Betty. I am happy to hear our team was able to serve you and demonstrate how we do business here. If there is anything automotive-related we can assist you with in the future, please let us know. Best regards, Camille Parr cparr@timlally.com

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