Tim Lally Chevrolet

Henry Jablonski gets 5 stars! This was our second vehicle purchase with the help of our salesman, Henry Jablonski. He definitely had his hands full both times dealing with my wife This was our second vehicle purchase with the help of our salesman, Henry Jablonski. He definitely had his hands full both times dealing with my wife and I in helping us narrow down and come to an agreement on which vehicle we would buy. He goes out of his way to make the entire process an enjoyable one, whereas I have had some horrible experiences in the past at other dealerships. We will undoubtedly go back to look for Henry again when the time comes to do it all over again. More

The best buy experience I ever had My salesman was friendly,knowledgeable in the cars they sold and answer my questions before I e even ask the question like he knew what I was thinking My salesman was friendly,knowledgeable in the cars they sold and answer my questions before I e even ask the question like he knew what I was thinking he was truely the best salesman I ever had. Eric Brooks was. Such professional person will definitely come see him again More

Excellent service and everything was easy and smooth Eric Brooks has provided great service to me!! This is my second car that he has sold to me. He is great with explaining everything in detail and is Eric Brooks has provided great service to me!! This is my second car that he has sold to me. He is great with explaining everything in detail and is extremely knowledgeable about the vehicles. He is very understanding and has always worked with me to get the best price for my financial situation! More

So good I bought 2 cars! I had been looking for my dream car to come within my budget. I wasn't in a hurry and came in just to look and met Jimmy Z my salesman. They initiall I had been looking for my dream car to come within my budget. I wasn't in a hurry and came in just to look and met Jimmy Z my salesman. They initially didn't have something for me but he stayed in touch and finally a car came in that met everything I was looking for. I went and looked at it and fell in love. We did the paperwork and they actually delivered it to my house a couple hours later after detailing it. Jim Zabielski stayed in touch even after the sale. He even let me know a that a newer nicer model came in that was still within my original budget and I went back in and bought that on also. They have a good selection and have good communication with their customers and they just don't try to sell something that's on the lot. I would highly recommend this dealer to anyone. You won't be disappointed! More

Absolutely Ask for Alex Reed! We purchased a Sky Saturn today from Alex Reed. Alex was extremely professional and kind. I was very impressed at his quick response due to the fact We purchased a Sky Saturn today from Alex Reed. Alex was extremely professional and kind. I was very impressed at his quick response due to the fact that I found information about this vehicle just this morning via internet. Alex responded very quickly and we were at the dealership within an hour. I felt very welcomed upon entering the dealership and when I met Alex he was smiling and so accommodating to myself as well as my daughter and my mom. We were treated so very nicely and Alex kept checking on us while we were waiting for our paperwork to be completed. Alex is definitely an asset to the Tim Lally dealership and we would most certainly come back and buy another vehicle from him. I would rate our experience with Alex Reed to be exceptional and we are very excited to enjoy our new Sky convertible!! Kimberly Just More

WORTH THE TRIP I traveled six hours to find my perfect car at Tim Lally Chevolet. The salesman Alex Reed and the finance officer Jason were very helpful and patient. I traveled six hours to find my perfect car at Tim Lally Chevolet. The salesman Alex Reed and the finance officer Jason were very helpful and patient. my overall experience was great! More

Poor customer service warranty work I received a notice of recall for my vehicle. The notice from GM indicated the power steering and ignition needed to be replaced immediately they wer I received a notice of recall for my vehicle. The notice from GM indicated the power steering and ignition needed to be replaced immediately they were dangerous. The repairs were no cost to me and covered by the manufacturer. I called Lally to make an appointment. Lally indicated that they were very busy and I would have to wait at least 6 months to get the vehicle repaired. Lally indicated if I had an accident or the vehicle quit working due to the recall problems I could have the vehicle towed to their shop. They said they would look at it at that time. I made several attempts to have the matter resolved through GM's customer service line over several weeks. No help. I called the Ohio Attorney General's office and finally received some attention from Lally, not a phone call but the AG.indicating I could call for an appointment. By this time I had called Classic Chevy in Mentor and they made the repairs the next day. I will likely never go to Lally or recommend them for anything ever. They were less than helpful or courteous. I can see why there are so many negative reviews of this dealership. More

No words to describe I have always wanted a new sports car. So I was finally at a time in my life where I could afford to make this decision. So I went out into the wor I have always wanted a new sports car. So I was finally at a time in my life where I could afford to make this decision. So I went out into the world of dealerships. I came across Tim Lally’s lot and I was intrigued by the size so I stopped in. To give some background I am a young professional and I work for a professional sports organization. I live by myself downtown and I have a credit score of around 730. I was looking to trade in a 09 Jeep with under 55k miles on it that was already paid off. My bad experience started as soon as I walked into the dealership there was about 5 sales staff standing by the secretary talking. Instead of helping me they looked at me and kept talking. After I realized that I wasn’t going to get much help… In front of the 5 sales staff I had to ask the secretary to page salesmen. As soon as I asked her to do so she obviously looked right next to us at the 5 salesmen standing there. All five of them on key pointed to one salesman who was busy with some paperwork. That was strike one for me. The way that I took it as my money was not good here and I wasn’t going to be respected. The salesmen name was Chris. Chris was about the only good and positive thing about this dealership. Chris worked with me and helped me out through the whole process. I work in sales so I understand how the process of buying works. After we found a car I like me and Chris started talking numbers. They came to me with an awful offer so of course I tried to get a better deal. Chris and I worked out another number and he went to his managers to clear it. After only one time of asking for a better price Chris had to come back to me and say this exact quote “I am really sorry but these guys don’t know if you’re serious can you sign this sheet of paper stating that you really would like to buy a car today?” This was strike two I was floored to hear this. I was just trying to get a better deal and then I have to sign a sheet of paper because they don’t think I was serious? I will reiterate and say that Chris was fantastic and had nothing to do with any of these issues. After I signed this sheet a large gentlemen I think he is a manager came over to me he wore a lot of rings and a white shirt. He also wore a gold chain and had some gray in his hair. He was so disrespectful I almost walked out then. He made comments like “Well if you want to play with the big boys you need the money” and “I can’t believe you don’t want this deal. Are you really serious about buying a car?” I have never felt more uncomfortable in my life. Again I am in sales I understand creating urgency but never have I been taught to make a customer feel bad about themselves for looking for the best choice for them. After a few hours of uncomfortable sales pushes I settled on a deal. Thank god this didn’t go through. Because I was a Michigan resident there was a issue with my title so I couldn’t complete the transaction until I jumped through some hoops. During the week in between working 65 hours I had to have my mom send me more papers and get my paperwork notarized and cleared by the state because that’s what Tim Lally’s dealership requires. After finally getting all my paperwork I went back into Tim Lally’s to buy the car. This was the last and final strike for me. I expected to walk in and walk out because everything was all set. What happened next was the worst show of business I have ever seen. The manager Dean said that I didn’t have the income to afford this car… I work for a professional sports team and make very good money so I was shocked to hear this. I tried to tell him this must be a mistake so he tried to call the bank again. When he came back he told me that as a grown adult who lives on his own works 65 hours a week and has a credit score of 730 that I need a cosigner…. I was never more humiliated and embarrassed in my life. I tried to explain to him that it was incorrect and he told me that I could get into a Chevy Cruze no problem. I didn’t come into your dealership for a Cruze so I was shocked to hear this. I then said that I could just try another Chevy dealership if it wasn’t going to work out and Dean told me that there is no chance of that because they all use the same banks. I was receiving a big paycheck the next day because my commission for the summer was going to be deposited into my account. I begged Dean to let me send my paystub to him the next day and have him try again at that time he agreed. The next morning I sent it to Dean at 11am. All day I awaited a call or email and I received nothing. In sales I know how important it is to contact a client and I was confused why Dean didn’t want to make a sale for his dealership. I called Dean Friday when I left work at 6:30 and there was no answer so I left a message. Then a few hours later I did the same thing. Saturday rolled around and I thought there was no way that he wasn’t going to contact me and of course I was wrong. I tried to call him again and to my surprise I got to his voicemail again. I was felt so disrespected by this. I already understood that no one except Chris in that dealership respected me as a buyer but for Dean not to return my call and respect me as a person is inexcusable. Monday rolled around and I was done waiting around so I went to Ganley Chevy just down the road. I believe everything happens for a reason and I am so thankful I made it to Ganley Chevy. From the moment I parked on the lot I had a sales rep waiting to talk with me. The whole time they respected me as a buyer and even the managers came over to ask how everything was going and if I was happy. When it came time for the bank approval I was nervous from what Dean said and to my surprise there were zero issues. I was accepted right away because of my income and credit. I also didn’t need to jump through any hoops with my paperwork. I even asked them why I didn’t need to do a bunch of paperwork and they replied with “you’re the customer you shouldn’t have to jump through hoops that is our job” My deal that I got at Tim Lally’s was a 14 Camaro V6 with no extras. The deal I received at Ganley Chevy was a 14 Camaro RS V8 with all the extras like the upgraded sound system, rims, screen, lights and seats for only $500 more. And like I said of course I bought on the spot and drove away that day in my new car that I love! To sum everything up how can Tim Lally’s dealership disrespect there customers and not take them seriously? I was serious about buying and they turned me down because they said I couldn’t afford the car and they didn’t know if they would ever see it again. Then they say it’s that way everywhere and I walking into Ganley and they give me a 10 times better car for basically the same price. Why did I have to jump through hoops as a customer with Tim Lally’s. To reiterate my salesmen Chris was great and he needs to leave Tim Lally’s ASAP because they are holding him back. I am happy with my new car and since I work in the sales industry I don’t want to get anyone fired but I just hope Tim Lally sees this so he can save his dealership. Stay away from here and go down the road to Ganley for amazing service with a smile! More

These guys get the Greedy Creeps Award I find them on These guys get the Greedy Creeps Award I find them on http://autotrader.com. They have the corvette stingray I've been looking for and I am willin These guys get the Greedy Creeps Award I find them on http://autotrader.com. They have the corvette stingray I've been looking for and I am willing to pay full retail (msrp) for the car, fly to Cleveland and drive it home to New Jersey. I give the salesman Eric my credit card and make an agreement in principal by phone. I know we agreed because he told me so,, and he took my credit card info to secure the vehicle. Moments later I get an email from Eric confirming my purchase at a price which is $5,000 higher than agreed to, and $5,000 above full retail. Shame on Tim Lally Chevrolet and their greedy sales manager who instructed Eric to raise my price. Full msrp apparently wasn't good enough. I guess they have out of the market buyers dropping out of the sky all the time, willing to pay full retail and on a Monday morning....and the last day of the sales month! Shame on you Tim Lally Chevrolet. More

I have dealt with Tim Lally chevy for many years. I have bought one car from them, and my mom & dad have bought 4 from them over the years. But most recently, i had work done on my cavalier, the check engin bought one car from them, and my mom & dad have bought 4 from them over the years. But most recently, i had work done on my cavalier, the check engine came on. They ran a test and found a solenoid for the evap system failed. They had it diagnosed and fixed in one day.. actually less than 2hrs! Would highly recommend for anyone who needs service work done on their car.. i think why would you go to some aftermarket place when you can get the best trained people for your car at tim lally?? will always go there with my chevy! More