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Thunder Chrysler Dodge Jeep Ram
Bartow, FL
794 Reviews
Welcome to Thunder Chrysler your premier Chrysler Dodge Jeep RAM Dealership in Bartow, FL!
Thunder Chrysler is the premier Chrysler Dodge Jeep RAM dealership in Bartow, FL. We pride ourselves in providing an excellent customer experience to the people of Bartow and the surrounding areas such as Lakeland, Brandon, and Plant City, FL. Located on West Main St. Thunder has been providing a quality car buying experience to the people of Central Florida.
Here at Thunder Chrysler we treat our customers like family, so no matter your car need whether you're trying to purchase a new vehicle or just need an oil change feel free to contact us anytime! The thing about car buying that makes it such a hassle is the time and research it takes to find the right vehicle for you and your family. That's why we do the hard work for you! Our team of sales experts can figure out what model car, truck, or SUV would be the perfect fit for you.
Please do not hesitate to contact us with any questions you may have. Our staff is happy to answer any and all inquiries in a timely fashion. We look forward to doing business with you!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
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Showing 794 reviews
January 05, 2023
Very encounter with a team member is always positive, whether in person or over the phone. I had to return to this section to add more info as several of the questions need to have a choice of N/A or N whether in person or over the phone. I had to return to this section to add more info as several of the questions need to have a choice of N/A or Not Applicable. This visit was for a recall issue. From my initial contact with Dalton, a very mannerly young man, to Danisa and Jose, it was a pleasant experience. While I was there, Jose took time to look at my info and offered to do the oil change (and tires as well when I inquired) so I would not have need of returning in a short period of time. Also, on you ratings, when you choose Service as the reason for visit, it does not list anyone’s name from Service. More
by pooky136
Employees Worked With
Dalton, Denisa and Jose (Service)
December 31, 2022
Joseph in service was very helpful and listened to my problem. Even though it was a holiday near closing time he went the extra mile to help me fix my problem. I appreciated his attitude and attention problem. Even though it was a holiday near closing time he went the extra mile to help me fix my problem. I appreciated his attitude and attention More
by Ruthieferk
Employees Worked With
Joseph (in service)
December 30, 2022
Worst car buying experience I have ever had and that’s coming from someone who used to be a finance manager at a car dealership… I reached out to them for a car they had advertised on cargurus and dealt w coming from someone who used to be a finance manager at a car dealership… I reached out to them for a car they had advertised on cargurus and dealt with someone in sales named Tim who was happy to give me the lease payments I asked for. I agreed on the lease number they gave me and I was asked for a deposit to hold the car and in turn, I asked for a buyer’s order to confirm the vin and other details of the jeep I was interested in. At that point I was told that “my manager thinks he made a mistake. Give me just a few minutes.” The following day I received a call stating that the payment would increase from $533 as agreed upon to $674….$141 more a month! I was told that the increase is because of an error they made when calculating the money factor……..An increase in the money factor from 0.00190 to .00220 does not increase the payment by $141 a month……I am home from military leave for a few more days and my budget was $600 and this jeep had the wheels my wife wanted so I told them to send over the paperwork at the new payment. I did not want to spend my last few days of leave shopping around for a car. It gets worse from here…. The deal was structured with ZERO down, taxes and first payment rolled into the payment as I had requested. I explicitly made that clear to Tim when I first spoke to him and confirmed that with him on the phone several times. I then get an email with a credit application saying “The taxes were not included in the buyers order. I wasn't sure if you wanted to pay them upfront or not.” From increasing the payment $141 A MONTH and then trying to say the taxes were not included when it EXPLICITLY says 0 DUE AT SIGNING, I would not recommend anyone to do business with this dealership. When I asked for a further explanation, I was told the finance manager that can explain that to me is not in the office today, they will call me tomorrow. How is it the end of the month and the end of the year and a car dealership does not have a finance manager that can break down the lease for a client? Keith then tried to insinuate that I was calling them a lier, all because I requested a breakdown of the payment and basically told me not to do business with them. Lets not even talk about the TWO THOUSAND dollar doc fee they tried to charge. Worst experience ever and I have yet to receive a call from their “finance manager” who can explain to me how they keep making these “errors” at the expense of the customer. More
by Habib
Employees Worked With
Keith Williams, Timothy Lacey
December 29, 2022
The service department was excellent! Luis Peña was great help in getting my truck repaired! He did an excellent job in communicating and getting my vehicle repaired and back to me in a t Luis Peña was great help in getting my truck repaired! He did an excellent job in communicating and getting my vehicle repaired and back to me in a timely fashion! Excellent! More
by Kelley L
Employees Worked With
Luis Peña -Service department
December 24, 2022
Good customer service and they work with me in getting a good payment they make sure you are happy good payment they make sure you are happy More
by ernestomobile65
Employees Worked With
Other Employees :
Timothy Lacey, Eric Hale
December 07, 2022
Nice experience and nice sales person. Craig was very friendly and knowledgeable. Will be back Craig was very friendly and knowledgeable. Will be back More
by jwj1firelt
Employees Worked With
November 29, 2022
Buen trato recibido por el vendedor y resto de los trabajadores Muy complacida de la compra trabajadores Muy complacida de la compra More
by candidaug
Employees Worked With
Other Employees :
Craig , Timothy Lacey
