Thunder Chrysler Dodge Jeep Ram

JUNE 16TH 2026 SHOWING RESPECT I bought my car in 2014 in Bartow from Tom Edwards Chrysler. I tell you this as it is pertinent to my story. So I think I had a 1997 Town and Country, don’t remembe 2014 in Bartow from Tom Edwards Chrysler. I tell you this as it is pertinent to my story. So I think I had a 1997 Town and Country, don’t remember the mileage but the year was 2014 and it was beginning to cost money. I decided to get another newer one. I spent six months researching what I wanted, finally found it, (I don’t get pleasure buying new), and went into Tom Edwards Chrysler in Bartow and told the first salesman I came across, “You have a car I want”. He said, “We don’t dicker”.. “I didn’t say I wanted to dicker. I said you have a car I want”, And so two minutes later I had exactly the car I wanted. It had ten thousand miles on it, was sold to me as “new”, (probably “off lease”) , and I was awarded all the perks of a new car. At that time it was suggested I might want to buy an additional warranty for $3400.00 and I asked if I could have a day to think about it. On the way home, in my new car, I cursed myself out for not immediately saying “YES” because I realized all cars today are just computers. This warranty was an interesting one no longer being offered. It is literally a “forever” warranty. If you have a problem, ( not caused by lack of proper care), they will pay all but $100. It never expires and Mickey gets it when I die. Also when she sells it the warranty is good for the next person. There is no twenty year limit. The service manager was an angel. The people who he managed were wonderful. I was constantly writing commendations on the web. Then Arsenio left, (the service manager). He went up to Orlando airport area. The new manager was the proverbial “xxxxxxx”. He fired the service tech with whom I worked. He fired the others and I wasn’t ever going back. I eventually went to Chrysler in Lake Wales. They cheated me big time and though I had proof I couldn’t do much. For a simple oil change I was charged twice for the oil and the bill came to $134.00. So I took my bill to Chrysler in Winter Haven and that Service Manager told me they would have charged the same thing. They’re sister businesses . Now I went to Walmart for oil changes and tires but when I heard Arsenio was back at Thunder Chrysler I called. The staff had changed, and it was back to being respectful and employees being treated right. Arsenio told me I needed an adjustment to the tray of my transmission and we booked it. He called, told me to come in and they would ferry me back and forth. I requested to be allowed to wait and so Mollylove visited everybody while we waited. (No one objected). She was so loving one woman who had just lost her pup actually cried. It did take a good two hours but people treated me as though I would break. I noticed they treated everybody super well. May I just mention a few of their people went out of their way to stop and chat. They know I will never buy another car, (I’m ninety years old and there’s no “forever warranty” on me but this dealership knows if you treat people with respect it comes back to you. Thank you Sarge, Edwin, Arsenio and Carolann, (probably got her name wrong but no one told me I just heard it). The hours flew and I think Mollylove made a few people happy. Thank you Thunder Chrysler for helping me and making it possible for me to be treated like a person again. More

I would never take my truck back to this dealership. . It took them 26 days to fix the exhaust manifold. Then when I got my truck back it was scratched. They blamed it on corrosion and told me that th . It took them 26 days to fix the exhaust manifold. Then when I got my truck back it was scratched. They blamed it on corrosion and told me that they will pay for part of it to get it fixed, but again the scratches were not there when I dropped it off... it ended up that I had to pay around $750 to fix what they did... also. Yeah try and contact them. They never answer the phone... I called Corporate and made a complaint and of course they didn't call me back... I also talked to the general manager Mr Smith, and h3 did nothing!!! By the way the day after I dropped my truck off they called me and stated my truck was fixed. When I showed up and started my truck it.was making the same noise.... I asked for a manager and he stated that his workers work with a lot of power tools and he probably didn't hear it because of it... a couple days latter the same manager stated the the guy that worked on my truck was new and that he was in training... xxx!!!!!! I have left 2 .ore messages for Mr Smith with no response!!!!!! They will damage your vehicle and make you pay for it!!!! What a joke!!! More