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Thunder Chrysler Dodge Jeep Ram

Bartow, FL

4.4
833 Reviews
Welcome to Thunder Chrysler your premier Chrysler Dodge Jeep RAM Dealership in Bartow, FL! Thunder Chrysler is the premier Chrysler Dodge Jeep RAM dealership in Bartow, FL. We pride ourselves in providing an excellent customer experience to the people of Bartow and the surrounding areas such as Lakeland, Brandon, and Plant City, FL. Located on West Main St. Thunder has been providing a quality car buying experience to the people of Central Florida. Here at Thunder Chrysler we treat our customers like family, so no matter your car need whether you're trying to purchase a new vehicle or just need an oil change feel free to contact us anytime! The thing about car buying that makes it such a hassle is the time and research it takes to find the right vehicle for you and your family. That's why we do the hard work for you! Our team of sales experts can figure out what model car, truck, or SUV would be the perfect fit for you. Please do not hesitate to contact us with any questions you may have. Our staff is happy to answer any and all inquiries in a timely fashion. We look forward to doing business with you!
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1425 W Main St

Bartow, FL

33830

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Showing 833 reviews

January 13, 2025

⚠️ WARNING ⚠️ Thunder Dodge attempted to defraud me out of $3,000 for rodent damage. The service writer even sent me fake photos. I would never purchase a vehicle here and I certainly would never use the s More

by dtassos84
Service Price Transparency
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Service Time
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Recommend Dealer
No
Employees Worked With
Roderick
January 10, 2025

I'm new to this dealer and getting to know them. There were so many people helping us with getting the Jeep and with the accessories making sure it was right. Very happy More

by jamesreitz732
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Matt Earp
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Josh Richburg
January 03, 2025

Good service friendly nice to talk too every thing okay no complaints from my point of view More

by staffsgtdickhead44
Service Price Transparency
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Recommend Dealer
Yes
Employees Worked With
Maria
January 03, 2025

Poor service, poor customer service, lied to multiple times. Vehicle in multiple times for the same issue. More

by Katomikcody
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Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service employees
January 03, 2025

Great service and easy to deal with. Will definitely be going back this dealer's service dept. More

by GREGGMARK76
Service Price Transparency
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Service Time
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Recommend Dealer
Yes
Employees Worked With
Service dept
December 31, 2024

The service provided was excellent! I never felt pressured or overwhelmed throughout the buying process. I appreciated the large inventory. Matt did a great job answering any questions More

by megan.todd279
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Matt Earp
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 30, 2024

My service experience was excellent just like always. The service team at Thunder always takes great care of me and my family. More

by GRANTU1W
Service Price Transparency
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Service Communication
Recommend Dealer
Yes
Employees Worked With
Maria, Hannah
December 30, 2024

Craig was very knowledgeable when it came to the Wagoneer. His expertise and mannerisms helped smooth the process and allowed us to purchase our vehicle with confidence. More

by arreolavi
Sales Price Transparency
Trade-in Experience
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Recommend Dealer
Yes
Employees Worked With
Craig Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 30, 2024

I would never take my truck back to this dealership. . It took them 26 days to fix the exhaust manifold. Then when I got my truck back it was scratched. They blamed it on corrosion and told me that th More

by ten30code01
Workmanship
Service Time
Recommend Dealer
No
Employees Worked With
Mr. SMITH SERICE MANAGER SERVICE ADVISOR
Dec 31, 2024 -

Thunder Chrysler Dodge Jeep Ram responded

Dear Mr. Baldwin, Thank you for taking the time to share your experience. We sincerely apologize for any frustration you encountered during your recent visit. Your feedback is important, and we would like to address your concerns in detail. First, we want to acknowledge that the repair to your exhaust manifolds did take longer than anticipated due to the additional work required to repair broken bolt holes, as well as delays caused by a back-ordered manifold kit. We understand how inconvenient this must have been and regret the impact it had on your experience. Regarding the paint issue, we completely understand your frustration. Upon inspection, the bubbling and corrosion on the hood and fender were documented and reviewed with Chrysler, who approved a goodwill repair as the corrosion warranty had expired by two months. While Chrysler covered 80% of the repair, we recognize that the $333 customer participation deductible was an unexpected expense, and we apologize for any misunderstanding surrounding this process. Additionally, we take communication concerns very seriously. After reviewing our call logs, we were unable to locate any incoming calls from your number to our General Manager, Mr. Tony Smith. We apologize if there was a breakdown in communication, and we’d be happy to review this further with you to ensure your questions are properly addressed. We value your business and regret that your experience didn’t meet expectations. If you’re open to it, we would appreciate the opportunity to discuss this matter further and work toward restoring your confidence in our dealership. Please feel free to contact Hannah, our Service and Parts Operations Manager, directly at (863) 533-0793. Thank you for bringing this to our attention. Sincerely, Eric Hale eCommerce Director Thunder Chrysler Dodge Jeep Ram

December 28, 2024

Had a great experience the day we came in to purchase. We had communicated and were pleased that what we were told was accurate. The purchase was easy, and they did not hassle us for extras. Clean and More

by veeveejay3
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Keith Williams
4.0
This rating includes all reviews, with more weight given to recent reviews.
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