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Three-Way Chevrolet Cadillac

Name: Three-Way Chevrolet Cadillac
Address: 4501 Wible Rd, Bakersfield, CA, 93313, US
Telephone: (661) 283-3300
Rating: 4.7

4.7

585 Reviews

4501 Wible Rd, Bakersfield, California 93313

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Sales: (661) 283-3300

Call (661) 283-3300

Three-Way Chevrolet Cadillac

Bakersfield, CA

4.7

585 Reviews

Call Dealership (661) 283-3300

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4501 Wible Rd

Bakersfield, CA

93313

Directions

4.7

585 Reviews

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View 2 Awards

This rating includes all dealership reviews, with more weight given to recent reviews.

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585 Reviews of Three-Way Chevrolet Cadillac

January 20, 2021

SERVICE VISIT

I had an amazing experience.. Very friendly employees and do the best to their abilities to help and make sure you get what you want. do the best to their abilities to help and make sure you get what you want. More

by Salgado.ismael

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Employees Worked With

Cindy Romo

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January 20, 2021

SALES VISIT - NEW

Love Three Way Chevrolet Cadillac, customer service always willing to help, I believe I talked to a girl named Cindy, answered all my questions, was so polite, great smile and awesome personality! always willing to help, I believe I talked to a girl named Cindy, answered all my questions, was so polite, great smile and awesome personality! More

by Wallah

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Employees Worked With

Cindy

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January 20, 2021

SALES VISIT - NEW

Everyone had great customer service as well as being very friendly and efficient. I will definitely recommend this dealership to a friend. Definitely coming back for another car! friendly and efficient. I will definitely recommend this dealership to a friend. Definitely coming back for another car! More

by Yolanda

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Employees Worked With

Wylan Gross

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January 15, 2021

SERVICE VISIT

My service advisor couldn’t have been more friendly and attentive towards my needs of myself and my vehicle. Timothy was great. Kudos to you attentive towards my needs of myself and my vehicle. Timothy was great. Kudos to you More

by dannor1224

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Employees Worked With

Timothy

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January 14, 2021

SALES VISIT - NEW

Staff was very informative, courteous and polite.Also Staff was very informative, courteous and polite. Also very helpful. Oscar in the service department is very knowledgeable and honest. I recommend Tr Staff was very informative, courteous and polite. Also very helpful. Oscar in the service department is very knowledgeable and honest. I recommend Tree Way Chevrolet to all my relatives and friends. More

by mary_mendez

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Employees Worked With

Wylan Gross

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December 16, 2020

SERVICE VISIT

New service writer Keyanna was very courteous and extremely helpful. She updated me on recall repair and parts as needed. Arranged transportation without a hitch. Thank you Keyanna. extremely helpful. She updated me on recall repair and parts as needed. Arranged transportation without a hitch. Thank you Keyanna. More

by cdcallagy

Customer Service

Quality Of Work

Friendliness

Recommend Dealer

Yes

Employees Worked With

Keyanna, Wylan Gross

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November 20, 2020

SERVICE VISIT

I came into the Three way service center for an oil change and to have a spare key fob programmed I had purchased from a third party. The service Rep said the programming was not a problem and I left m change and to have a spare key fob programmed I had purchased from a third party. The service Rep said the programming was not a problem and I left my car with them. When I came back to pick up my car they said they couldn’t program the key because it was locked to another car. They also said my car wouldn’t start anymore and the only way I could drive it home was until I purchased a spare from them at their rate. I feel the dealer/ experts should have told me before disabling my car they couldn’t program the key. I was forced to pay the extra money for a new key to drive my car home. I feel got extorted out my money from this dealer. At the end they didn’t even give me a courtesy exterior car wash which they have always done with my oil changes. I pay premium to have my car serviced at the dealer and I expect premium customer service. I didn’t feel I was treated right and I have been a loyal three way customer for a long time. More

by Fabian

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Employees Worked With

Victor

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Nov 24, 2020 -

Three-Way Chevrolet Cadillac responded

Good day Mr. Barales, My name is Ted Nicholas, President of Three- Way Chevrolet Co. and I wanted to thank you for taking the time to share your recent experience. We absolutely strive to provide our customers with an efficient and professional service experience, so I was extremely disappointed when I read your review comments and I took it upon myself to meet with my Service Management team to gather as much information as I could related to this visit. In examining the documentation, I noticed that Mrs. Barales brought your vehcle in for service and informed our service advisor that she also needed a key fob that she had purchased at another dealership programmed. We did not know that the fob was actually purchased from a 3rd party on the internet until our Service Manager spoke with you. The issue as it was explained to you was that the fob that you purchased was still programmed to the 3rd party's vehicle and when we went to program what we believed to be a new fob purchased at a Chevrolet dealership the system recognized the fob was attched to a different vehicle and your car went into anti theft mode preventing your existing fob as well as the spare fob brought in from being synchronized to the vehicle. We did sell you a new fob which could be synchronized to your vehicle and your vehicle alone at a cost of $155.23 and we reduced the diagnostic fee and labor to reset the system from over $145.00 to $11.96. The total bill including tax was $180.00. I assure you had we known initially that the fob was purchased from an individual over the internet, we would have advised you that we could not reprogram a fob that was synchronized to another vehicle. We have been in business for over 64 years and we take a great deal of pride in doing our very best to exceed our customers' expectations. In regards, to the exterior car wash, we apologize that during your visit the system was not operating. During this Covid crisis, we unfortunately are not able to perform some of the extra services that we normally would. We value our long term customers and look forward to continuing to provide you quality service on your 2016 Malibu and your future vehicles as well. Once again, I thank you for taking the time to bring this matter to my attention as I was pleased to see that my team did everything possible to minimize your expense and expedite the completion of the repairs requested. Respectfully, Theodore Nicholas President/CEO Three-way Chevrolet-Cadillac

September 23, 2020

SALES VISIT - NEW

Awesome service, was greeted right away, met the salesman and manager right away, definitely recommend buying here.. I will be back for my next purchase and manager right away, definitely recommend buying here.. I will be back for my next purchase More

by Acharlescts

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Employees Worked With

Wylan Gross

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September 09, 2020

SALES VISIT - NEW

We were very happy with the service we received from everyone, from the salesman, Bob to Maria and Peter in finance. We will definitely recommend Three Way Chevrolet to family and friends. We sent our everyone, from the salesman, Bob to Maria and Peter in finance. We will definitely recommend Three Way Chevrolet to family and friends. We sent our granddaughter there and she bought a new Chevy Traverse. More

by morrobaybound

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Employees Worked With

Bob, Peter, and Maria, Wylan Gross

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July 30, 2020

SALES VISIT - NEW

kenny was the best sales rep I've ever came to know. he was very helpful and kind 10 out of 10 for him and Maria was very helpful and kind 10 out of 10 for him and Maria More

by stevepena79

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Employees Worked With

maria with financing and Kenny sales , Wylan Gross

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585 Reviews of Three-Way Chevrolet Cadillac

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