Three Rivers Volkswagen

Best Dealership & Staff Every time I visit 3RVW, I am treated like a friend of the staff, rather than a sales opportunity. Everyone is personable, professional, and easy to Every time I visit 3RVW, I am treated like a friend of the staff, rather than a sales opportunity. Everyone is personable, professional, and easy to work with. In particular, Daryl has been a great employee to work with ever since I leased my Jetta back in 2013. I never hesitate to shoot him an email or call to ask him questions or talk about future purchases. I'm getting ready to purchase from 3RVW again, and Daryl made sure he set aside time to meet with me, talk about figures, and even let me test drive the beautiful Jetta GLI SE that I plan to get. Without a doubt, I will be a lifelong VW customer, and this is the dealership I call my own. They make the experience awesome, and they really know how to treat their customers. No hidden gimmicks here, Daryl looks out for my best interest, and for that, I am thankful. I recommend 3RVW to everyone! More

Low skill Techs o The techs at Three Rivers VW are a complete disappointment, and that is to be kind to them. o My wife’s car a Jetta TDI had an engine light on, so o The techs at Three Rivers VW are a complete disappointment, and that is to be kind to them. o My wife’s car a Jetta TDI had an engine light on, so the Three rivers mechanic told me on the phone (not sure if it was a phone call or a face conversation) it needed a new Particulate Filter at a replacement cost of about $5000.00 but he also suspected some problems with the “”turbo””, he mentioned the turbo could cost about an extra $6000.00 in repairs. So I proceeded to pick my car up and I decided to ask some more questions about what was really wrong with the car, as I thought the price was more than the value of the car. Once at the dealer I approach the service desk and I asked the lady there for some explanations, as I was shock at the cost, the Lady was rude and condescending, she never gave me a logical explanation, she told “”that is what it will cost”” and that was it according to her.. So I took the car somewhere else, it turned out that the problem was a valve that regulates the turbo and it was replaced at a cost of approximately $500.00 a huge difference from a particulate filter and a new turbo, about a $10500.00 difference. o Mr. Derrick Ulmer or me, Ryan Sicchitano if you were me, what would be your reaction? I am sure your techs don’t have the skills, they just want to change parts just in case they get it going, I am sure they have never heard the concept of “”Troubleshooting..!!!”” or the term “”Failure Root Cause Analysis? In other words your techs are cluless.. o I have the documentation from three rivers to support my claim, and paperwork from the garage that fixed my wife’s car. More

got a GREAT DEAL on just walking in These guys helped me in the best car on the Lot. I stopped in just looking around honestly. There was no pressure from the sales guys while I was look These guys helped me in the best car on the Lot. I stopped in just looking around honestly. There was no pressure from the sales guys while I was looking. the sales guy got a few keys for the cars I was looking at without hesitation. He even stayed after they were closing on a Saturday to get my loan request pushed through. More

Great experience I really liked the overall experience that I was able to receive from Three Rivers Volkswagen all the employees at Three Rivers Volkswagen are wonderf I really liked the overall experience that I was able to receive from Three Rivers Volkswagen all the employees at Three Rivers Volkswagen are wonderful especially Daryl Shriner very awesome employee you have there Daryl is great at providing a wonderful awesome experience I will most definitely recommend Three Rivers Volkswagen to all my friends and family I can say this I am so happy that I have this 2012 Volkswagen Jetta and I will definitely keep coming back there I recieved the best customer care and support form Three Rivers Volkswagen and and you could not ask for a better customer experience that what I recieved on February 12,2014 I got a great Valentines present and when I called I talked to Kierstin Arcuri and she is awesome to very very great customer service and everyone down at Three Rivers Volkswagen takes pride in there jobs and I would rate everyone at 100% and a perfect 10 keep up the great work and I promise I will always come back for everything I need with my Volkswagen I would recommend a Volkswagen to anyone who is shopping for a car I have always had great luck with Volkswagens and that's all I will buy, I gotta go for now anything you need I am sure that a respected employee will contact me or I will contact them. Have a nice Day P. S. Awesome job Daryl P. S. Awesome job Kierstin P. S. Awesome job everyone thanks for everything More

Great Experience I had a great experience at Three Rivers Volkswagen. Larry helped me with the lease of a new car and answered all of the questions I had. Extremely ea I had a great experience at Three Rivers Volkswagen. Larry helped me with the lease of a new car and answered all of the questions I had. Extremely easy and hassle free experience. Highly recommend this dealership. More

Smooth and Easy Experience Very smooth experience. I knew what I could afford and what I liked and Vince really helped me out . He understood that I didn't just want to look a Very smooth experience. I knew what I could afford and what I liked and Vince really helped me out . He understood that I didn't just want to look at something on the computer. I wanted to talk to someone ! I also got great financing. More

VW GLI Thank you very much Jason DaPra for making our car buying experience painless and simple. Would definitely return for another purchase! We appreciate Thank you very much Jason DaPra for making our car buying experience painless and simple. Would definitely return for another purchase! We appreciate the upfront pricing and being able to avoid the usual haggling. You kept your word with pricing and did all you could to make it easy. We would reccomend you to family and friends. Thanks again! More

great service! I had a great experience at three rivers Volkswagen! Tim helped me lease my car and answered all of the questions I had! Highly recommend this dealers I had a great experience at three rivers Volkswagen! Tim helped me lease my car and answered all of the questions I had! Highly recommend this dealership! Thank you! More

Fantastic Experience! I had a special situation in which I had to sell my car back to the dealership and then buy it back. Vince and Ryan were very informative, friendly, I had a special situation in which I had to sell my car back to the dealership and then buy it back. Vince and Ryan were very informative, friendly, and courteous. They took the time to make sure my deal was done right without making a commission on my car. I would recommend Vince as a salesman to anyone on the market for a VW. He is very knowledgeable and is a straight shooter. My sincerest thanks to the team at three rivers vw for making my unique situation very smooth and for being so accomodating. More

Trading in and buying a car I bought my first car from Tim a few years back. It was my first new car purchase as well as my first big purchase without the advice of my father.-- I bought my first car from Tim a few years back. It was my first new car purchase as well as my first big purchase without the advice of my father.--an entirely new experience for me. I did all my research, but still had a lot of questions. Tim took the time to go over everything with me...sometimes twice. After getting what I felt was a fair deal, I bought my car. Tim worked really hard to make my first buying experience a positive one. So, when I needed a new car, I went back to Tim at Three Rivers Volkswagen. There were unusual circumstances that required me to purchase a new car, and my funds were more limited this time. Tim spent at least three hours working with me to get me into a reliable car that I could also afford. He really takes customer service seriously. I would highly recommend him to anyone. More