Thoroughbred Ford

Attemped to Reach Harold Dorsey at this dealership. He sold us a car once before and was excellent. Reached out through his Staff Listing, but was contacted by an unknown person who did not reveal where sold us a car once before and was excellent. Reached out through his Staff Listing, but was contacted by an unknown person who did not reveal where Harold was. Tried a second time through the Internet Sales Manager - same results. Very Disa[ppointing. More

I recently bought a used 2015 F-350 from Zach. The sale went very smooth and was a great experience. After the sale my experience with service was terrible (I gave a separate review for that). Zach, howeve went very smooth and was a great experience. After the sale my experience with service was terrible (I gave a separate review for that). Zach, however, went above and beyond to try and make the situation right, or at least better even though it was not his fault and ultimately out of his control. I would recommend Zach and the sales department to anyone. More

Drake was so helpful and attentive to my vehicles needs! 10/10 great service from Drake. 10/10 great service from Drake. More

Erston was amazing to work with. Thoroughbred Ford was the easiest vehicle buying experience I've ever had. This is my 16th vehicle from a dealership. So that says a lot when I say this was my best experi the easiest vehicle buying experience I've ever had. This is my 16th vehicle from a dealership. So that says a lot when I say this was my best experience ever. Next time I want another new vehicle this is where I'm going. Thanks for making it so enjoyable More

I was denied service on a recall technician refused to diagnose transmission recall because my vehicle smelled like smoke. Management told me it was because of his liver transplant.. This is the worst exp diagnose transmission recall because my vehicle smelled like smoke. Management told me it was because of his liver transplant.. This is the worst experience I’ve ever had and the most insulting my name is Brian Parsons. An employee should not dictate what will and will not be looked over. I have the text message to prove it. More

I’ve purchased many vehicles from Thoroughbred, all new, all serviced there too. JD takes care of our cars the moment we hit the service driveway. I just text him to tell him when and he says yes! George all serviced there too. JD takes care of our cars the moment we hit the service driveway. I just text him to tell him when and he says yes! George and Erston handle the sales end with no bs, haggle, or time wasted. If it’s in stock we drive home in a few hours. Outstanding. More

Nice location but the service was horrible! They said that the trim edging on the 2020 Edge ST was fixed with new clips. After waiting 2.15 hours for the fix and oil change, no sooner than when I got ho that the trim edging on the 2020 Edge ST was fixed with new clips. After waiting 2.15 hours for the fix and oil change, no sooner than when I got home, the molding was coming off again! They used 2 sided tape to slap it back on an expensive new SUV, only 7000 miles on it. There were no new clips applied as what was shared with me! I've called service twice to report the issue and after a few days no one has even called me back! I even left 2 voicemails for the services department, no return call. Poor service...I'm planning to call the owner this week. More

When I come to Thoroughbred I look for Drake, He's not to hard to miss. Very conscientious and when he sees someone standing at his counter he treats them like no on else exists. He may be a service advisor. hard to miss. Very conscientious and when he sees someone standing at his counter he treats them like no on else exists. He may be a service advisor. But If Thoroughbred needed management this kid is it, if he treats the techs and customers the same way I bet he is well respected. Had the car in for O-F-L and rotation car was also overheating, Drake checked with my warranty company and we found out that I was required to take it to the selling Ford dealer, UGH. I guess ya gotta live and learn. Well a week later and I still don't have my car back. I have a feeling I would have at least received an update from Thoroughbred. I am learning I should just buy from the ones that take care of ya after the sale in fine fashion. Keep up the great work Drake! More

Coach was awesome from the get go from the demo to finalizing paperwork. Was a seamless process and very eager to listen to my needs. I will be back to see Coach! finalizing paperwork. Was a seamless process and very eager to listen to my needs. I will be back to see Coach! More

Used to be a great dealership when Steve Porter was actively involved. I asked for a reply from someone and got a note from someone else. Seem to be disconnected from customer relations. This followed actively involved. I asked for a reply from someone and got a note from someone else. Seem to be disconnected from customer relations. This followed a visit to the dealership and having no one helping us. One salesman sat on a bench out front and another walked by us like we were invisible. Very disappointing. More