Thoroughbred Ford

While on a mini vacation from South Dakota my family and I decided to stop and look at a pickup. From the minute we visited the dealership, both my wife and I felt at ease. The salesman V was not high press I decided to stop and look at a pickup. From the minute we visited the dealership, both my wife and I felt at ease. The salesman V was not high pressure, he listened to what we wanted and didn’t try to upsell or push different vehicles at us. He located the vehicle we came to look for and brought it up front for us to look over. V made the entire process of trade in and purchase very easy. We were both so impressed, we decided that I needed a new vehicle. V made it happen. I highly recommend your next purchase come from V and Thoroughbred Ford, you will not be disappointed. Thanks again V, you are the man! The SD Family!!! PS: the boys love the new pickup and have seemed to forgot about the ol ford inside!!! More

Excellent experience! Was considering a specific vehicle. V's easy going approach to sales allowed me the time to ensure I made the best decision for me. Purchase proces Was considering a specific vehicle. V's easy going approach to sales allowed me the time to ensure I made the best decision for me. Purchase process was quick and simple. Will come back to Thoroughbred when the time comes for a new vehicle. More

We purchased our explorer there in 21 and sold it back and they were super helpful. and they were super helpful. More

I am writing to express my frustration with the service that I received at Thoroughbred Ford dealership's service department. On March 27th, 2023, I brought my Ford F150 2017 in for repairs, and unfort that I received at Thoroughbred Ford dealership's service department. On March 27th, 2023, I brought my Ford F150 2017 in for repairs, and unfortunately, the diagnosis provided by the service department was incorrect, leading to unnecessary repairs and expenses. I was contacted by service adviser Josh Delorier that the noise and vibration were coming from the front wheel bearing. I informed him the noise and vibration were coming from the back of the truck his reply was I'm going to get another tech to do a shakedown on the truck. The next day Josh called and said I needed the entire read-end differential rebuild and front wheel bearing I told him I would do the front bearing repair. I asked him are you positive because I had already had work done to the rear end, and he said yes. I agreed to have the work redone. I was called on April 3rd truck was ready for pick up when I arrived at the dealership, I asked to test drive my truck before I paid for the repairs. Josh and I drove the truck the problem wasn't fixed nothing had changed. I was asked to leave the truck there they were going to re-diagnose the problem. I was informed next day they plug the truck into a computer and determined it was a torque converter issue and repair would be $5100.00. I asked what about the rear-end charge that I was told was the issue the reply was it was bad also I already had the rear-end work done prior to taking it to the dealership. I believe this was unfair business I would like a full refund. More

They wanted a mark up price above the MSRP for their vehicle, Especially after saying initially there was no mark up. vehicle, Especially after saying initially there was no mark up. More

Coach help us again find the right vehicle for the 5th time! Will always ask for him and made sure the Bronco was ready when we arrived. Again, thank him enough for all his help! time! Will always ask for him and made sure the Bronco was ready when we arrived. Again, thank him enough for all his help! More

We were looking for a specific car - that apparently was in high demand. We’d struck out at all our local dealers, so we took to the internet and it appeared that Thoroughbred had one per their website. I in high demand. We’d struck out at all our local dealers, so we took to the internet and it appeared that Thoroughbred had one per their website. I sent a request off on a Sunday afternoon to initiate contact and indicate interest. Knowing the dealership was closed on Sunday - I hoped to hear back from them sometime the next day. To my surprise Jefdale Sanchez reached out Sunday to confirm receipt of the request and assure that someone would be in touch. Monday Morning I received a call from Coach Dave Galvin. Unfortunately - the car we wanted had sold late Saturday afternoon. Coach asked if we might be interested in a comparable alternative - I told no we wanted that specific car/color - thanked him for his time and effort and hung up. A couple hours later I received another call from Coach - he’d found another car at another dealership and just called to pass on the information. I was stunned nothing in it for him - just helping out a stranger. Thanks Coach next time I’m in the market - you’ll be my first call! More

I found myself at Thoroughbred Ford when my not too old Ford F-150 melted down on long work road trip. The engine was dead. I was an emotional mess. Tim was amazingly kind and understanding. He spent hour Ford F-150 melted down on long work road trip. The engine was dead. I was an emotional mess. Tim was amazingly kind and understanding. He spent hours with me helping me find the best solution. He had been extremely helpful with followup questions. More

Great teamwork; sales guy Jeff Wood was way knowledgeable and not the least bit pushy. On line pro George O'Sullivan helped us look - and think - through all of our options. Overall a very pleasant experienc and not the least bit pushy. On line pro George O'Sullivan helped us look - and think - through all of our options. Overall a very pleasant experience. More

His attitude is unprofessional and for a man “with 30 years experience” knows nothing. I did not get what I paid for and he couldn’t even explain what they did. I’m all for backing up employees but I d years experience” knows nothing. I did not get what I paid for and he couldn’t even explain what they did. I’m all for backing up employees but I didn’t get what I paid for and he just wanted to make money off me since I was in there for recalls free service!! More