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Thompson Lexus Willow Grove
Willow Grove, PA
47 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 47 reviews
February 28, 2022
One of the nest experiences I have ever had! ! Maria hands down made my experience easy, but also enjoyable. You can tell that she is just such an amazing person. Once we made the deal, Maria w ! Maria hands down made my experience easy, but also enjoyable. You can tell that she is just such an amazing person. Once we made the deal, Maria walked me through the show room were I was greeted by my new/used car with a big red bow. One of the best experiences I have ever had buying a car. Thank you Maria for making this experience so perfect More
by Amyjackson180
Employees Worked With
Maria , Alicia Hughes
February 26, 2022
Was such a pleasure to deal with Willow Grove Lexus dealer and all staff, they treated us as a family doing all above and beyond from the first day when we ordered the car with updated details of deliv dealer and all staff, they treated us as a family doing all above and beyond from the first day when we ordered the car with updated details of delivery and till we finally got the car. Car came beautiful as expected. Special thanks to Maria, Jose and Joe!!! You are #1 and I will always recommend you to my family and friends! Thank you to all of you from the bottom of our hearts! F&M More
by Fmunits
Employees Worked With
Maria Bobkoff
February 04, 2022
Maria Bobkoff gave me the most amazing experience when I bought my Lexus NX 300 2021 in December 2021. She went above and beyond and was very professional in her demeanor. Maria was very kind and made me fe bought my Lexus NX 300 2021 in December 2021. She went above and beyond and was very professional in her demeanor. Maria was very kind and made me feel relaxed. She gave the best service, offered me the best deal, and stayed in communication with me. She reached out to me before and after my purchase to make sure I was happy with my vehicle. I am so thrilled with Thompson Lexus WG and thanks to Maria for her professionalism and kindness. I highly recommend her and will definitely be going back to her when I need another vehicle! -Olena Milostanova More
by Olena
Employees Worked With
Maria Bobkoff
October 12, 2021
Amazing experience at your Lexus dealer on 2560 Maryland Road. I had an amazing experience taking delivery of my Lexus car. Dealer salesman Gary Koch was immaculate, staff friendly, respectful and we never Road. I had an amazing experience taking delivery of my Lexus car. Dealer salesman Gary Koch was immaculate, staff friendly, respectful and we never felt uncomfortable during our entire sale. Gary stayed in constant communication with us until during the entire process. Gary was extremely professional and reached out to us before and after our purchase to make sure we were satisfy with our vehicle. Great experience from start to finish! We love the Lexus and it’s totally worth the drive. Gary Koch make us feel fine and comfortable and went over the paperwork. Gary had the car completely serviced and ready to go. Gary is the best and we love his unique customer service. Comfortable recommending customers to this deanship because of the unique customer service of salesman Gary Kock. More
by nkasay
Employees Worked With
Alicia Hughes
September 20, 2021
I live in the Philadelphia area but purchased my car in Northern NJ so I needed a dealership for service. I originally shopped for a car at their Doylestown location, and the service manager in Doylestown Northern NJ so I needed a dealership for service. I originally shopped for a car at their Doylestown location, and the service manager in Doylestown was nice enough to reach out about still coming there for service. Since it's the same group, I made the mistake of going to Willow Grove for service. I arrived in the garage, and a young girl came out to check me in. She gave me a ticket, told me it would be 90 minutes and told me to sit down in the waiting room. After 90 minutes, I checked in at the desk. They looked up my car and looked confused. I pulled out my number, and they looked at me like "oh". I then asked, please don't tell me no one worked on my car because I didn't turn in this number? They said that was the case, and I explained what happened and no one cared. There was no offer of a loaner, or offer to quickly work on my car. I said I had to leave, and they asked if I wanted to reschedule. I said this was unbelievable and they pretty much looked at me like too bad for you. They somehow quickly found my car when I wanted to leave. The manager of course was on vacation. I left a voice mail for the manager who never returned my call until he was instructed to by his GM. When he called two weeks later, he said that he has worked with the girl for years, and that's not what she would have said. Apparently I am deaf now. There was a lip service I am being forced to apologize in there somewhere, but you can imagine how genuine it was. I expect a higher level of service from Lexus. Do yourself a favor and take your business elsewhere. More
by PA Car Buyer
Employees Worked With
Alicia Hughes
August 25, 2021
I just got my new NX 300. Maria BoBkoff made my experience super nice. She went above and beyond to run everything very smooth and pressure free. Whole teem was great! experience super nice. She went above and beyond to run everything very smooth and pressure free. Whole teem was great! More
by MAKALEALAE
Employees Worked With
forgot name from admin. dep who was very helpfull and nice, and Shane was super nice explaining all the fiturs
April 02, 2021
Thank you so much for your service it was unforgettable and vey helpful Through my process of getting my new car. The kindness and verbiage was great. A great car man is never forgotten Thank you so much M and vey helpful Through my process of getting my new car. The kindness and verbiage was great. A great car man is never forgotten Thank you so much Mr. Gary Koch. Thank you!! Denise Edwards More
by Niecy
Employees Worked With
Gary Koch
April 02, 2021
Our Sales Rep Gary Koch from Thompson Lexus WG did a great job. Everything from start to finish was a pleasant experience. Never once felt pressured or uneasy. His thorough explanation of the coverage p great job. Everything from start to finish was a pleasant experience. Never once felt pressured or uneasy. His thorough explanation of the coverage package Thompson Lexus offers and personally showing us how to navigate through the computer system and how the car works was greatly appreciated. Highly recommend Thompson Lexus WG and again BIG thanks to Gary for making our purchase as peaceful as possible. Thanks for wonderful experience! More
by jbclauss
Employees Worked With
Gary Koch
March 28, 2021
Great experience today from start to finish! We’re repeat customers from Harrisburg, PA and it’s totally worth the drive. Gary Koch hadn’t expected us but promptly greeted us with some great certified used c customers from Harrisburg, PA and it’s totally worth the drive. Gary Koch hadn’t expected us but promptly greeted us with some great certified used car options which led us to a snazzy suv! While we visited nearby family, Gary had the car prepped and ready to go. We returned before the dealership closed and drove off happy customers! See you next time Gary after this one’s been in the family awhile. More
by runnerangel26.2
Employees Worked With
Gary Koch
