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Thompson Lexus Willow Grove
Willow Grove, PA
28 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 28 reviews
Helpful May 04, 2024
The service team is very disappointing. They arrived 1.5hrs late for an pickup after texting and calling to confirm our appointment. With no apologies or care. Our car was supposedly washed They arrived 1.5hrs late for an pickup after texting and calling to confirm our appointment. With no apologies or care. Our car was supposedly washed and not dried with water marks all over, which happens to be black so everything show. Was charged $180+ for an oil change and tire rotation. We could have that done at Firestone for less than $100. Will not take our car back. More
by Dee
Employees Worked With
Chris (Service)
October 21, 2023
Horrible service department. Blotched 2 service calls, but we had no choice bc they were the closest Lexus dealer. The other day I wanted to look at a Lexus Sports Sedan. Spent Blotched 2 service calls, but we had no choice bc they were the closest Lexus dealer. The other day I wanted to look at a Lexus Sports Sedan. Spent a while in the showroom. No one greeted me. No one helped me. It's not like I dressed poorly. I just came from an Acura dealer who gave me great service. I have decided not to buy a Lesxus as I want to avoid having to go to this dealer. We are actually needing two cars and will trade in our existing Lexus. This dealer just lost the sales of 2 $60k+ cars. Loom at their responses to reviews. I bet they hire a teenager to copy and paste responses as no improvements have been made in past several years. Don't waste your time here. More
by BReynolds
Employees Worked With
No body. Can't get anyone.
July 31, 2023
Never a return call. Lexus app not working Joe was going to call back. Never did. Going to call Lexus Corporate see if they can help without arbitration Lexus app not working Joe was going to call back. Never did. Going to call Lexus Corporate see if they can help without arbitration More
by joe.bauer13
Employees Worked With
Joe service manager , Alicia Hughes
July 01, 2023
Horrible from saleswomen to finance who didn’t payoff in 10 day to service department who did it keep appointment like stated to zero follow up from sales or service. Thompson has been horrible. Saleswoman 10 day to service department who did it keep appointment like stated to zero follow up from sales or service. Thompson has been horrible. Saleswoman told us to YouTube how to work electronics cause expert was off and she didn’t know More
by joe.bauer13
Employees Worked With
Not sure, Alicia Hughes
April 14, 2023
Most pleasant sales experience ever. Trish was great throughout the whole process and was very transparent. Luis in finance was clear and concise and was able to get the process complete Trish was great throughout the whole process and was very transparent. Luis in finance was clear and concise and was able to get the process completed quickly. The cherry on top was the top notch delivery for my wife on her birthday. I would gladly drive the 90+ miles again when we look for another vehicle. Highly recommended, 5 star service! More
by ChrisCass
Employees Worked With
Trish, Luis
January 03, 2023
It kills me to write this review, I am so very disappointed. The sales experience was everything you would expect from a premium brand; but, the service experience has been everything you would disappointed. The sales experience was everything you would expect from a premium brand; but, the service experience has been everything you would expect from a shady used car dealer. Now, don't get me wrong, the service staff has always been friendly and welcoming. But the overall experience has been atrocious. Everything from service advisors telling me my problems could be from dirty sensors in the wheel wells (let that roll around for a minute), to being argumentative and dismissive, to engine compartment panels being reinstalled with half of the retainers not reinstalled. The latest was a technician's report saying everything was A OK in direct contradiction to Lexus' own owner manuals that state those readings are 50% of full function. Now know that I reached out to the Thompson organization using their contact-us form and waited several days and had a subsequent service visit before writing this review. I hoped this latest visit would be an improvement, it was not. The Thompson motto is Experience Amazing, and I felt it with sales. With service, I feel like I've been duped. It's a shame. More
by RichSPA
Employees Worked With
Service Staff
April 27, 2022
Sorry to say that but we have very bad experience with them. We visited the place and We reached to final negotiation and Saleperson suppose to check with His manager to approve $500 more for my trade-i them. We visited the place and We reached to final negotiation and Saleperson suppose to check with His manager to approve $500 more for my trade-in , but Sales person responded after approx. 3 hrs and mentioned that car is already sold to another customer. They have to reach out to me first with their decision before they sell this car to another customer. It is frustrating. More
by Jay P.
Employees Worked With
do not want to Disclose the employee name
