Thomas Acura

Can't believe the kind of service they provide for a $45000 car. Rude and unprofessional. Spent 7 hours and almost walked out at the 6th hour without the car. Bad attitude. I don't recommend anyone to b $45000 car. Rude and unprofessional. Spent 7 hours and almost walked out at the 6th hour without the car. Bad attitude. I don't recommend anyone to buy a car from them. It was a very unpleasent experience without even negotiating. I was paying them what they asked for and even then they had a problem with it. I have heard of buyers remorse but seemed like the sales manager and the finance manager had the seller remorse >) More

My family and I have owned many vehicles and dealt with many dealerships with both good and bad experiences. However, the experience I've had at Thomas Acura was beyond horirble. Paul, my main salesper many dealerships with both good and bad experiences. However, the experience I've had at Thomas Acura was beyond horirble. Paul, my main salesperson, knew NOTHING about the Acura TSX I was looking at!! He didn't even know about the simple, standard features in the car! On top of that, we traded in a vehicle. Prior to trading in, we looked up the rates in the Blue Book, so we knew what we were working with. They gave us a sub par price, but when it came down to cutting deals for the new Acura, they tried to drop the price of the trade in from $10,300 to $9000something. According to the Blue Book, the dealer trade in price for my vehicle ranges from $11-13,000. Then they went on this whole rant about how they were doing us a favor. YEAH RIGHT. So after the trade in and new car business was taken care of, it took them FOREVER to clean and was the car. I mean, we were the ONLY customers there at the time and it was near closing, so there were no other cars for them the service! When the car was finally ready for me to drive home, they told me that I needed to go back in the near future so they could remove the watermarks on my car, because apparantly, that special service guy was on vacation. Paul told me that we can come anytime and it would only take 1-2 hours. I took the car back yesterday to fix the watermarks. We even called ahead and spoke to Paul to confirm this service and to make sure that if we brought it in at that time, we'd be able to get it back the same day. When we got there and spoke to Paul and an employee in the service department, they said that it'd take about 2-3 hours. Fine, that's acceptable. However, as my mother and I were pulling out of the lot, Paul comes up to the car and says that we need to leave it overnight because that technician was once again not in. Paul and the other employee then promised that the car would be done by noon today, so we didn't bother to borrow one of their vehicles. So what happens at noon today? I called them to check up on the status. Was it done yet? OF COURSE NOT! Paul told us around 12:30 pm that they had started working on it and it'd be done in a few hours. This time, I decided not to deal with Paul, because he clearly has no idea what he's doing. I called the dealership and complained to their receptionist and told her the story and she transferred me directly to the technician in charge. Guess what the technician told me? THEY HAVEN'T STARTED WORKING ON MY CAR YET!!!! I was LIVID. The technician told me that my car wouldn't be done until 6 pm. I've had to reschedule my day and sit around and wait for the dealership to get their act together. I am apalled by their uneducated salesman and I am livid that Paul kept feeding me excuses and speculations rather than just tell me the truth straight up. Never again will I do business with them and I will make sure that no one I know does business with them either. More