Thelen Honda

Standard Oil Change/Tire Rotation Service The service part of my visit was fantastic. They explained everything clearly. It seemed like quite the long wait (45 minutes) for standard oil chang The service part of my visit was fantastic. They explained everything clearly. It seemed like quite the long wait (45 minutes) for standard oil change/tire rotation type service and the waiting area was very warm for such a hot day. More

How to spend Saturday Afternoon I brought my 2004 Element in for routine service. While I was waiting, I wandered into the sales floor to talk with Earl. I'd talked with him last s I brought my 2004 Element in for routine service. While I was waiting, I wandered into the sales floor to talk with Earl. I'd talked with him last summer about possible purchase of a gently used Odyssey or other Honda vehicle, as my Element has 242 thousand miles on it. (Cudos to Thelen service department!) Earl told me that a 2015 Odyssey had just come in, and offered to show it to me. It fit the bill, and I bought it. More

Great customer experience The fine folks at Thelen have always taken care of us. This is the second vehicle we have purchased and the first used vehicle. Even though the vehicl The fine folks at Thelen have always taken care of us. This is the second vehicle we have purchased and the first used vehicle. Even though the vehicle was on the lower end of the price spectrum we were treated just as well as when we bought our new car! Car was inspected and clean. The sales manager, Kelly Isbell, was friendly, professional and caring. He got us a great financing program that fit into our budget. More

Poor Customer Service and Communication It took from March until May to get a repair finished that was covered under a service contract I bought from Honda. Very poor communication and high It took from March until May to get a repair finished that was covered under a service contract I bought from Honda. Very poor communication and high level of customer inconvenience with driving back and forth 45 minutes each way four times, wait times were 1-3 hours almost every time. Very poor customer service here. Would NEVER recommend buying a vehicle here More

Oil Change and Tire Rotation I used the Express Service to get an oil change and tire rotation. I was in and out in a short amount of time. I asked how long it took for a recall I used the Express Service to get an oil change and tire rotation. I was in and out in a short amount of time. I asked how long it took for a recall on my Ridgeline and the service person offered to do it at that time, but I was in a hurry and will make an appointment later. More

Ashlee was cordial and well informed. Ashley was personable and well informed. She spoke knowledgeably of the product and did not pressure us to make a decision to purchase a vehicle. At Ashley was personable and well informed. She spoke knowledgeably of the product and did not pressure us to make a decision to purchase a vehicle. At closing, Cathy processed the legal work efficiently and confidently. We are long-term Thelen VW customers and were pleased,, but not surprised, to receive the same type of attention at Thelen Honda. More

Great cars, great service We have purchased four Hondas from Thelen over the past 16 years. The service was great when we started out. It seemed to lag for a few years (not p We have purchased four Hondas from Thelen over the past 16 years. The service was great when we started out. It seemed to lag for a few years (not poor, but not great either). Now I am pleased to say that it is back to great. The sales and service personnel are a delight. When we started thinking about purchasing a new car, our satisfaction with Thelen was an important factor in our decision to buy another Honda. More

Five Star Service No tricks, no traps, no sweat...Gregg was good to work with, did what he said he would do...low pressure, low stress. Gregg kept us up to date by text No tricks, no traps, no sweat...Gregg was good to work with, did what he said he would do...low pressure, low stress. Gregg kept us up to date by text/email in a timely manner. When we closed on the vehicle it required several signatures and we were on our way home in our new pilot. Thank you for a "no worries" experience. More

Fast, Pleasant and Super Easy The oil change reminder came on and I was on a time crunch. I dropped the vehicle off and ran a quick errand and the vehicle service was performed, w The oil change reminder came on and I was on a time crunch. I dropped the vehicle off and ran a quick errand and the vehicle service was performed, washed, ready to go. They quick payment option outside was super efficient. More

Used Car purchase The Thelen team worked to fix problems that I identified with the car before making the purchase. Greg made every effort to work with my schedule to d The Thelen team worked to fix problems that I identified with the car before making the purchase. Greg made every effort to work with my schedule to drive the car - even offering delivery. More