The Volvo Store

Eavesdropping & Judgmental Sales Manager My husband & I were in the market to replace my 2004 XC90, with 2016 XC 60, which I purchased new in 2003, while living in another state. After mont My husband & I were in the market to replace my 2004 XC90, with 2016 XC 60, which I purchased new in 2003, while living in another state. After months of research, I contacted Fredrik at The Volvo Store in Winter Park, to look at the vehicles. Fredrik cheerfully showed us all of the 2016 XC60's in all of their lots. When it was time to talk numbers we proceded into Fredrik's office within the showroom. We were negotiating a price with Fredrik whom needed to check with his Sales Manager. Little did we know that our assumed PRIVATE conversation was being listened to by Sales Manager Mike Hall. I feel this is Sneaky, unprofessional & very Creepy!!! Hey Mike come sit down & make yourself be known to take part in our conversation, instead of lurking around dark corners & eavesdropping via intercom. When Mike Hall made his grand appearance he insulted us by saying verbatim "You need to do your research." & "We only deal with customers that are highly educated." How dare you!!! Seriously Mike? You're judging us by our T-shirts & shorts, It's summertime in Florida & our day off from practicing Medicine... are we expected to wear our Sunday to buy a vehicle?. Too bad you're so close-minded, I could have written your dealership a check in FULL, like I did on my XC90 in 2003, & in 2012 & 2015 on my kids' new cars. Now who's the one that's not educated Mike? Also, my husband & I will thoroughly enjoy spreading the news to all of our medical/legal friends & colleagues. More

Do NOT buy a car from here! Unfortunately I can't give less than one star. I have purchased many cars over the last 20 years and this experience ranks as the worst. For starter Unfortunately I can't give less than one star. I have purchased many cars over the last 20 years and this experience ranks as the worst. For starters the salesman straight up lied about leasing options. He said that Volvo uses it as a “bait and switch” and that whatever cars are being advertised for the promotion won’t be at the dealership. I later confirmed with 3 other Volvo dealerships that they definitely had “sign and drive” options that were very good…on any vehicle. Other than that, the initial sales experience wasn’t bad…when you are in there spending money and things are going their way, everyone is nice and accommodating. However, the second that something goes wrong they become very typical “car salesman” at a very typical “car dealership.” We were the last people to leave the dealership and so checking out was somewhat of a rushed process. Once the documents were signed it was all about getting us out of there. The vehicle was not cleaned, nor was there any “introduction” to our car. We transferred our stuff from the vehicle we traded in and headed out. As we got settled in to the car we quickly realized that the back seat on this vehicle was way too small to accommodate our rear-facing child seat (especially if a normal size adult sits up front). I called them at 8 am the next morning (we left at 8 pm and I called them at 8 am…so literally as soon as the business re-opened). I explained my situation to the lady on the phone and told her that I needed them to put the brakes on everything as the car we had purchased the night before was not going to work. I told her that I needed to speak with the sales manager and we may have to come and get our vehicle back. We had a little negative equity in our trade, so worst case scenario I would just take my vehicle back until such time as we found a better alternative. She said, “Oh yes, I’m looking at your paperwork and have the keys right here.” I told her to please have the Sales Manager call me as soon as possible so that I could get a resolution in motion (especially since I live 2 hours away). Several hours passed and I did not hear from anybody. I called back again and again asked for the Sales Manager. I spoke with Mike Hall and told him our dilemma. He told me that they had already sold my car! I told him that the S60 that we purchased was not going to work and that we needed to explore other options. Mike Hall told me that he would be back in touch with me. A couple hours later he had the original sales person (Fredrick Johansson) call me. For starters, the salesman does not have the ability or authority to make the decisions that needed to be made in this situation. Fredrick told me about 2 vehicles that were both 1 to 2 years older than the S60 I had purchased and both had over 30,000 MORE miles that the vehicle I purchased. That obviously wasn’t a satisfactory solution. Fredrick told me he would have to speak with his boss and then call me back. That is the last time I heard from anybody at the business. So before Mike Hall or any representative tries to respond to this review and say, “I wish you would have given us the opportunity to fix it…” I did. You didn’t return my first urgent call and then pawned me off on the sales staff (who we all know can’t resolve this issue). Once they got their money from the sale, they could not care less about the customer. Does that sound like a business that is “dedicated to integrity, service and family?” It looks good on a website and sounds fine in theory, but when it comes to actions they fail miserably…and by choice. DO NOT buy a car here. If you are set on purchasing a Volvo…do yourself a favor and drive to another dealership. More

Just amazing. Completely drama free experience. I would recommend this dealership and specifically my car salesman Joe Thomas to anyone. So happy I switched to Volvo :)) recommend this dealership and specifically my car salesman Joe Thomas to anyone. So happy I switched to Volvo :)) More

Joe Thomas from the Volvo Store in Winter Park was very professional and I did not feel pressured. Joe took all the time needed to answer my questions and he spent all his time with me. He DID NOT jump fr professional and I did not feel pressured. Joe took all the time needed to answer my questions and he spent all his time with me. He DID NOT jump from one customer to another. Joe was also very knowledgeable about the car that I wanted. After my visit, I continued calling and asking more questions about the XC90 SUV and again he was always available, respectful and knowledgeable. I purchased my "dream" car Friday February 21, 2014. Once I signed my papers, he took all the time necessary to go over the car's "gadgets" and he also set up the Bluetooth. If you want to purchase a Volvo, I highly recommended Joe Thomas at The Volvo Store. More

Buying a car at Volvo WP was a painless experience. Joe did not apply pressure on me buy and that was appreciated! Overall, I feel like their certified pre-owned warranty is fantastic and the the customer did not apply pressure on me buy and that was appreciated! Overall, I feel like their certified pre-owned warranty is fantastic and the the customer service is great! Thanks Joe! More

I had just bought a vehicle that came from the auto auction and took it in for an used car inspection, I kinda knew some facts about the car from car fax that it had already been there for a couple thi auction and took it in for an used car inspection, I kinda knew some facts about the car from car fax that it had already been there for a couple things so I let him know ahead what I knew and if he could elaborate to me on the car's history there and see if there was a clue about the stuff wrong with it, and 5 minutes later he comes back to me with some very interesting stuff about the car, he was honest and told me to not even worry about looking for more bad stuff on the car it had enough, I was very pleased with his honesty and him going out of his way to help me not get stuck with a lemon car, and he also showed me the quality of,the volvo brand and the dealership service , with no doubt I am already looking for another volvo to buy so I can take it and have him help me with it, employees like this make the brand stand out from the others More

I just had a GREAT service experience provided by Tim Estler who is a service technician at The Volvo Store. I currently drive a Volvo Cross Country Wagon and one of the headlights recently went out. U Estler who is a service technician at The Volvo Store. I currently drive a Volvo Cross Country Wagon and one of the headlights recently went out. Upon reading the owner's manual in the car, the diagrams led me to believe that the installation would be a breeze. After purchasing the bulb myself, I opened up my hood to find that the manual drastically understated the ease of access to the Low Beam bulb that I was intending to replace. Tim had previously been recommended to me as a contact at the Volvo Store, and done basic maintenance on my car in the past. When I called him with my concern, he kindly mentioned that there were just a few crucial steps and techniques that I needed to be aware of in order to complete the installation. That's right, he TALKED me through it for a little over 10 minutes and helped get me around all the components that stood in my way. Tim was polite, knew EVERY piece of equipment that I needed to touch in order to access and replace this bulb (without even being there), and most importantly didn't insist that I bring my car in for this routine repair. He was friendly and willing to help, and even offered me a "way to go" when it was all over. Thanks for the great service, Tim, and thanks for the complimentary pat on the back. I HIGHLY recommend using the Winter Park Volvo Store, and even more highly recommend contacting Tim Estler for any service needs. More

I recently had very bad experience with The Volvo Store in Winter Park FL. I had my car serviced there twice and each time the car was serviced and inspected with comments that everything was normal. The c in Winter Park FL. I had my car serviced there twice and each time the car was serviced and inspected with comments that everything was normal. The car recently developed a noise so I came by the dealership and I was told that two of the wheels are bent and that is the cause for the noise and it would take $1200 to fix the problem. I took the car to a tire shop for another inspection and they told me that the tires were cupped and that the wheels were fine. I went back to the Volvo store and they told me that yes it was actually the tires that were making the noise and that was because the tires were not rotated during 15000mile serves. I’ve tried to explain that I came to the dealership so they can service, inspect, and recommend services for the car. It was to my surprise that, no one has asked me about the tire rotation up until now. They were rude and told me that it wasn’t their fault and that I need to replace the tires at my own cost because it was not covered by the warranty. I was very upset because first they did not recommend rotating the tires during 15000mi service, second they wanted me to pay and replace wheels that did not have any problems, and third they gave me false inspection reports that indicated no problem with the tires. It is clear that the Volvo Store in Winter park neglected to properly inspect the car and resolve the problem. I am very disappointed with the quality, experience, and honesty that I received from this dealership. No one including the management at Volvo store admitted that they did a mistake and/or apologized for it. I am forced to pay $504 dollars to replace the tires that were damaged due to negligence of The Volvo Store at Winter park, FL. They don't care about helping people, all they care is about money. They are franchise so the corporate volvo office doesn't have any control over them, so they don't care if their customers are unhappy. More

Tim Estler in the Service Department is professional, informed, and reliable. Mr. Estler consistently walks me through what needs repaired and WHY. Further, he keeps me updated on upcoming repairs to (b informed, and reliable. Mr. Estler consistently walks me through what needs repaired and WHY. Further, he keeps me updated on upcoming repairs to (budget for) and put on my calendar in order to keep my 2004 Volvo in top running condition for the long haul. Tim is also a long time Volvo owner so he understands my desire to fix the little things along with doing regular maintenance so that my car remains 100% authentically a Volvo. I'm never left waiting without knowing exactly what's going on with my car and Mr. Estler fully explains all charges so there is never a surprise when I see the bill. I highly recommend working with him for your repair needs. More

I bought my Volvo here and had a very positive buying experience with the salesman Bill Ketterman and the sales manager. Tim Estler, the service manager was excellent and made certain that my minor issue experience with the salesman Bill Ketterman and the sales manager. Tim Estler, the service manager was excellent and made certain that my minor issue was resolved...I have had over 50 cars and this Volvo and the experience is right near the top! More