The Ford Store San Leandro

Excellent service! Vehicle delivery was the cherry on top, extremely convenient. Will use the Ford Store again in the future. Vehicle delivery was the cherry on top, extremely convenient. Will use the Ford Store again in the future. More

Súper very convenient location, easy to deal with service advisors, this dealership in general is working hard to accomplish all customers needs. advisors, this dealership in general is working hard to accomplish all customers needs. More

Very professional. The Ford dealership does great repair work. Owen was great to work with. The Ford dealership does great repair work. Owen was great to work with. More

My service advisor, Owen, was wonderful to work with. He was very attentive and helpful when I was at the service center. The price they charged me was fair. My only complaint is that their communicat He was very attentive and helpful when I was at the service center. The price they charged me was fair. My only complaint is that their communication sucked. It was virtually non-existent. My car was in for a major repair that was expected to take 2-3 days. I didn't receive a call at the end of day 1, but I thought surely, I would hear from them the next morning. Since I wanted an update, I called the service center at 10 am. Since I didn't receive a callback, I literally called the service center every two hours after that at 12 pm, 2 pm, and 4 pm and NEVER reached my service advisor or any other service advisor. I was sent to voicemail each time, and I NEVER received a call back in response to the voicemail messages I left. After their closing time, I finally received a call from Owen, who left a voicemail saying that my car should be ready the next morning. He didn't say what time, nor did he acknowledge receiving any of my prior messages, so I don't know if anyone there even listens to voicemail messages. It was the worst customer experience I have encountered from a service business in at least 15-20 years. It couldn't have been much worse. The bottom line is that Owen was great to work with, they seemed to do an OK job on the repair (time will tell), but their ability to communicate and keep customers in the loop is non-existent. More

Have no idea what this store is like. . my car has problem with the dash. Can't see the mileage. . my car has problem with the dash. Can't see the mileage. More

The person who came to do the service was nice and quick. Very informative and was a pleasure to have work on my vehicle. Very informative and was a pleasure to have work on my vehicle. More

Was very distrustful wen making up the worksheet for the purchase of a vehicle dishonest purchase of a vehicle dishonest More

Our experience was good at this Ford location. This was my first car purchase and Martin Luna, really knows his inventory. With the help of his manager, they were able to give us different options This was my first car purchase and Martin Luna, really knows his inventory. With the help of his manager, they were able to give us different options in terms of qualifying for a loan. We are very happy with our purchase! Nuestra experiencia fue buena en esta ubicación de Ford. Esta fue mi primera compra de automóvil y Martín Luna realmente conoce su inventario. Con la ayuda de su gerente, pudieron brindarnos diferentes opciones en términos de calificar para un préstamo. ¡Estamos muy contentos con nuestra compra! More

Owen was professional and had a pleasant demeanor. He was knowledgeable about Ford service and answered my questions expertly. He is well trained and may have leadership potential. He was knowledgeable about Ford service and answered my questions expertly. He is well trained and may have leadership potential. More

Good service by Tom, took care of my worries about the oil filter,good job oil filter,good job More