The Ford Store San Leandro

Poor communication and poor attention to detail. Does not listen to problem or try very hard to confirm it. I have to take tech on a drive and highlight what is obvious to him when he's next to me. Does not listen to problem or try very hard to confirm it. I have to take tech on a drive and highlight what is obvious to him when he's next to me. 3 extra visits for a rear view recall service that they did not check their work and complete the first time. Specifically stated that they checked and set tire pressure and they were on off by 3 and 5 lbs. When brought up before picking up vehicle. (using app) they told me it's within spec. Service manager seems to understand the problem now and will write my service if I bring it back. More

Willie our service writer was nice and professional! He answered all our questions and returned all our phone calls in a timely manner! He answered all our questions and returned all our phone calls in a timely manner! More

My experience with Ford could have been better due to my not finding my supporting warrenty for parts and labor. I hope this will improve with time. Thank you for servicing my vehicle. not finding my supporting warrenty for parts and labor. I hope this will improve with time. Thank you for servicing my vehicle. More

My car has been in the shop back and forth for the 4. Time same problem and they can’t figure it out. Works for 2 weeks and it’s having problems again. Electrical problem not resolved Time same problem and they can’t figure it out. Works for 2 weeks and it’s having problems again. Electrical problem not resolved More

I alway get great service from the employees at the ford store thank you everyone store thank you everyone More

Brought in my 2019 Lincoln for a piece of metal in a tire, Roberto in service was awesome. I will always take my Lincoln there! tire, Roberto in service was awesome. I will always take my Lincoln there! More

Customer service was great when you are standing in front of them but getting info over the phone was atrocious. I dropped my Ranger off tuesday pm, it was promised completion thusday pm. I called when my of them but getting info over the phone was atrocious. I dropped my Ranger off tuesday pm, it was promised completion thusday pm. I called when my vehicle was supposed to be ready to confirm. It took 2 hours and three calls to get an answer. It was not going to be ready as promised. On Friday it took me three more phone calls to find out was it not going to be ready the next day, they had to keep over the weekend. And then not until tuesday. So it was a full week in the shop. it should not have been that hard to get information. More

My vehicle was here for a whole week while I struggle with my family to get to work. I wasn’t told that I can get a rental to help us out while my vehicle was in the shop. And I wasn’t told that I will with my family to get to work. I wasn’t told that I can get a rental to help us out while my vehicle was in the shop. And I wasn’t told that I will have to pay 100 as a deductible because my vehicle still have the warranty until I talked with the cashier. More

The same attention to put to sell need to put when The car needs attention or mechanical problem car needs attention or mechanical problem More

Owen was a great guy he did everything to help me out. He scored a 10 star But mechanics are the worse! 👎🏼👎🏼👎🏼 I paid for test and they didn’t solve the problem, paid for whatever they said it was He scored a 10 star But mechanics are the worse! 👎🏼👎🏼👎🏼 I paid for test and they didn’t solve the problem, paid for whatever they said it was, and still got the same problem, they came up with something else and I paid fir it and the truck still has the problem! AFTER 5K SPENT FORD NEVER fixed the problem and replace parts costing me a fortune still truck still smoke besides delayed for a month! I suggest you need to HIRE A REAL MECHANICS! You charge a lot - pay them well! Takes too long to fix things “Why making appointments? If they going to keep it for 2-3 week minimum! At least the should rent a car for the costumer - I bet they wouldn’t hold the vehicle ms that long! My truck was 163936 miles, when I picked up it was 164,999.7 mikes Someone was driving it fir 1000 miles IS AN ABUSE More