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The Ford Store San Leandro

San Leandro, CA

Overview
Reviews
Vehicles
4.2
447 Reviews
Family-owned and operated since 1991, our dealership opened with one clear vision: to positively change the automotive landscape by giving customers something unique and extraordinary. We set out to cultivate a distinct culture rooted in integrity, transparency, and respect. In doing so, we dedicated ourselves to always putting the customer first and never forgetting what it’s like to be on the other side of the dealership experience. Today, our vision and mission remain the same. We guarantee a first-class experience anytime you’re here. Whether you’re shopping our new or pre-owned selection or relying on the talents of our factory-trained technicians, you can rest easy knowing you’re in trusted hands and that excellence is guaranteed with every service and from every member of our team.
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1111 Marina Blvd

San Leandro, CA

94577

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Showing 447 reviews

August 26, 2024

The service rep works hard but the wait tume and turnaround time is way too long. We have been attempting to key key made for our truck, which we have paid for, and so far 3 attempts and the keys st More

by DEREK.FISHER0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Willie
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Aug 29, 2024 -

The Ford Store San Leandro responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. Hamid Seifi Internet Director hseifi@sanleandroford.com Office: 510-347-4140

August 25, 2024

I brought my car in and they were really friendly. They did a great job and the price was reasonable More

by carriemurphy5150
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul and Robert
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Aug 26, 2024 -

The Ford Store San Leandro responded

Thank you for your very kind review, Carrie. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at The Ford Store San Leandro. Hamid Seifi Internet Director hseifi@sanleandroford.com

August 24, 2024

Excellent experience. Joe in sales did an excellent job. Satisfied with the deal and experience. More

by VERAPERIC
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joe Fogarty
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Aug 25, 2024 -

The Ford Store San Leandro responded

Thank you for your business and this review. We're happy to hear Joe was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Hamid Seifi Internet Director hseifi@sanleandroford.com

August 23, 2024

Viva is great to work with. Real personable. Would highly recommend working with her if you have interest in purchasing from ford. She went above and beyond to get me the exa More

by brandon.sams
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Viva
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Aug 24, 2024 -

The Ford Store San Leandro responded

Thank you so much, Brandon, for your kind words for Viva and for taking the time to leave us this wonderful feedback! Hamid Seifi Internet Director hseifi@sanleandroford.com

August 18, 2024

Excellent service prompt courteous professional Will gladly recommend others to go for service at ford More

by BREPRAISE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don know need in1st booth
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Aug 18, 2024 -

The Ford Store San Leandro responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Hamid Seifi Internet Director hseifi@sanleandroford.com

August 17, 2024

Job was done unfinished, with loose screws under the hood. A lot of covers inside the hood were left open, oil was spilled all over my back seat. Not sure what happened. Customer service was good, just More

by anna_lyf
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Willie Pate
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Aug 21, 2024 -

The Ford Store San Leandro responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. Please feel free to contact us directly or let us know the best way to contact you and we will reach out. Hamid Seifi Internet Director hseifi@sanleandroford.com Office: 510-347-4140

August 17, 2024

After three days in shop no communication as to why they hadn’t started inspection/work and could not provide estimate when they would start inspection/repairs More

by James Grant
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Roberto and Paul
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Aug 21, 2024 -

The Ford Store San Leandro responded

Thank you, James, for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Hamid Seifi Internet Director hseifi@sanleandroford.com Office: 510-347-4140

August 17, 2024

Took truck in for recall and I asked them to do an inspection. They found an “oil leak” and said it would cost 7k to repair. Kind of bled me away. ! Felt like I was getting ripped off . I have bou More

by Bblemker88@gmal.Von
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Not going to say
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Aug 21, 2024 -

The Ford Store San Leandro responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. Hamid Seifi Internet Director hseifi@sanleandroford.com Office: 510-347-4140

August 15, 2024

The finance manager was the best! !! He knows how to make things happen.. At first I was disgusted and was about to leave. He over heard my conversation and offered to help. That’s More

by beatricematurano
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
The finance manager, salesman, the General manager
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Aug 16, 2024 -

The Ford Store San Leandro responded

Beatrice, Thanks for sharing your thoughts about your experience with The Ford Store San Leandro. We appreciate your business and hope to see you again soon! Hamid Seifi Internet Director hseifi@sanleandroford.com

August 11, 2024

Excellent service. Grant was very helpful with everything about the truck and he is very professional More

by framirez233
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Grant
Report | Print
Aug 12, 2024 -

The Ford Store San Leandro responded

Thank you for your business and this review. We're happy to hear Grant and our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Hamid Seifi Internet Director hseifi@sanleandroford.com

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