Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
The Ford Store San Leandro
San Leandro, CA
523 Reviews
Family-owned and operated since 1991, our dealership opened with one clear vision: to positively change the automotive landscape by giving customers something unique and extraordinary. We set out to cultivate a distinct culture rooted in integrity, transparency, and respect. In doing so, we dedicated ourselves to always putting the customer first and never forgetting what it’s like to be on the other side of the dealership experience.
Today, our vision and mission remain the same. We guarantee a first-class experience anytime you’re here. Whether you’re shopping our new or pre-owned selection or relying on the talents of our factory-trained technicians, you can rest easy knowing you’re in trusted hands and that excellence is guaranteed with every service and from every member of our team.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday 10:00 AM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday Closed
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 523 reviews
October 22, 2009
This is the absolute most 'crooked dealership' I have ever had the displeasure of purchasing a car from. They took my trade and NEVER paid the bank off, which damaged my credit rating. I am filing a laws ever had the displeasure of purchasing a car from. They took my trade and NEVER paid the bank off, which damaged my credit rating. I am filing a lawsuit against them this week (October 21,2009) and seeking damages. PLEASE do NOT go to this dealership, unless you want to be screwed over, lied to or stolen from. They bait and switched the financing on our car after they cashed our down payment. They are a prime example why people should buy a Chevy or Dodge; or even a YUGO for that matter. Tony Guzman, Ron DelaPaz (finance) and especially David Johnson the General Sales Manager should be ashamed of themselves. The Better Business Bureau, Consumer Affairs and the California department of Motor vehicles will soon know who they really are. Signed, a MOST Disgruntled Customer More
by RPissedoff
Employees Worked With
David Johnson, Tony Guzman, ron DeLapaz
September 29, 2009
so my wife and i bought a new 2008 edge it had a couple of scratches which they tried to buff out but went too deep to the base coat. in the shop 3 days no big deal took care of it but now have a shop reco of scratches which they tried to buff out but went too deep to the base coat. in the shop 3 days no big deal took care of it but now have a shop record because they had to repaint the whole door.also had to call each day for an update on the car to see when it would be done since they told us 1 or 2 days. we traded in a 2007 tahoe and we were reassured they would pay off the remaing money owed on the tahoe within 10 days,luckily my wife called gmac today (our payment is due tomorrow) gmac has no record of them even contacting gmac to make a payment we bought our edge 22 days ago today. i have never missed a car payment in 18 years now i am in jeapordy of missing one due to san leandro ford, unaccepticle to me. my wife has clled the general manager twice today leaving messages both times with no call back! (she was told he is in the office today, so no exscuse) i also called him myself and left a message at 4:30 have not received a call back and it is now 5:30 my wife called him at 11:00 this morning requesting a confirmation that they made the payment and no call very, very, very frustrated. first ford i ever bought and thelast one i will ever buy ever! the price was right but the customer service is not worth the money i saved! More
by mikenlisa
Employees Worked With
louis, steve
June 15, 2007
Beware, shark dealership. I went in to just look at cars and the salesman was upset that I didn't buy anything that day and tried to make a scene. I don't go to a dealer to have an employee try to start an and the salesman was upset that I didn't buy anything that day and tried to make a scene. I don't go to a dealer to have an employee try to start an argument. If you must use this dealer, make sure you know exactly what you want before you go and don't let them give you a bad deal on financing or total cost. I wouldn't expect good service after purchasing a car from this place. More
by rooket
