The Ford Store San Leandro

I took my vehicle in for service on Friday, and arrived at my scheduled appointment time or a "service engine light" on my 2001 Excursion. I made it very clear I would need the car the same day. My servic at my scheduled appointment time or a "service engine light" on my 2001 Excursion. I made it very clear I would need the car the same day. My service advisor, Cornelio, asked me to sign the receipt which indicated a 280.00 fee. I asked him if I was going to be charged that amount. He stated I would not be charged until I agreed to the estimate set forth by the diagnostics performed. I called at 11:40, which was over 3 hours after I dropped the vehicle off, and was informed the vehicle had not been looked at. I had to call again at 1:40, which is now almost 6 hours after dropping my car off and was again told it had still not been looked at. At 3:40 the technician called to inform us a computer issue had been ruled out, and he thought it MIGHT be a transmission issue but could still not entirely rule out a wiring or computer issue. The technician then told us, the car would not be ready on the same day, and probably would not be ready befor end of day Monday. My husband explained that we had made it very clear the vehicle was needed the same day. The technicians response was "come on man, give us a break. We are still working on vehicles from 2 to 3 days ago. My husband said to put the car back together and we would be on our way to pick it up. We were billed the 280.00 which we were told we would not have to pay. When I complained to the service advisor, Dan Andrade, he told me I promised to pay that money for diagnostic. I asked him how we could be responsible for anything other than a baby sitting fee since my car sat there all day and they were still clueless as to what was going on. I paid the money, filed a complaint with the better business bureau, and even got a call from Tom McNabb who agreed with me, that I had been charged a baby sitting fee. Tom asked what could they possibly do to regain our trust as customers. My response was to refund our money. By not refunding our money, they have lost us as future customers and have clearly shown their customers are only important at the time a new vehicle is purchased. More

This is the absolute most 'crooked dealership' I have ever had the displeasure of purchasing a car from. They took my trade and NEVER paid the bank off, which damaged my credit rating. I am filing a laws ever had the displeasure of purchasing a car from. They took my trade and NEVER paid the bank off, which damaged my credit rating. I am filing a lawsuit against them this week (October 21,2009) and seeking damages. PLEASE do NOT go to this dealership, unless you want to be screwed over, lied to or stolen from. They bait and switched the financing on our car after they cashed our down payment. They are a prime example why people should buy a Chevy or Dodge; or even a YUGO for that matter. Tony Guzman, Ron DelaPaz (finance) and especially David Johnson the General Sales Manager should be ashamed of themselves. The Better Business Bureau, Consumer Affairs and the California department of Motor vehicles will soon know who they really are. Signed, a MOST Disgruntled Customer More

so my wife and i bought a new 2008 edge it had a couple of scratches which they tried to buff out but went too deep to the base coat. in the shop 3 days no big deal took care of it but now have a shop reco of scratches which they tried to buff out but went too deep to the base coat. in the shop 3 days no big deal took care of it but now have a shop record because they had to repaint the whole door.also had to call each day for an update on the car to see when it would be done since they told us 1 or 2 days. we traded in a 2007 tahoe and we were reassured they would pay off the remaing money owed on the tahoe within 10 days,luckily my wife called gmac today (our payment is due tomorrow) gmac has no record of them even contacting gmac to make a payment we bought our edge 22 days ago today. i have never missed a car payment in 18 years now i am in jeapordy of missing one due to san leandro ford, unaccepticle to me. my wife has clled the general manager twice today leaving messages both times with no call back! (she was told he is in the office today, so no exscuse) i also called him myself and left a message at 4:30 have not received a call back and it is now 5:30 my wife called him at 11:00 this morning requesting a confirmation that they made the payment and no call very, very, very frustrated. first ford i ever bought and thelast one i will ever buy ever! the price was right but the customer service is not worth the money i saved! More

Beware, shark dealership. I went in to just look at cars and the salesman was upset that I didn't buy anything that day and tried to make a scene. I don't go to a dealer to have an employee try to start an and the salesman was upset that I didn't buy anything that day and tried to make a scene. I don't go to a dealer to have an employee try to start an argument. If you must use this dealer, make sure you know exactly what you want before you go and don't let them give you a bad deal on financing or total cost. I wouldn't expect good service after purchasing a car from this place. More