The Ford Store San Leandro

Very friendly and helpful Needed someone to look at my tire it had a nail. They took me without an appointment and got me in out in a couple of hours Needed someone to look at my tire it had a nail. They took me without an appointment and got me in out in a couple of hours More

Great customers service and attention to detail. I purchased a new Mustang that had sustained lot damage to my front bumper. Jeff Armstrong inspected it and promised the repair will be so good, that I purchased a new Mustang that had sustained lot damage to my front bumper. Jeff Armstrong inspected it and promised the repair will be so good, that I would not be able to tell where the damage had occurred. Four days later Jeff called that the mustang was ready for pickup..Sure enough the damage was completely restored to original and the car was detailed like new. Good Job Jeff. This person has great customer service skills and is an asset to your team. More

friendly staff quick service Service staff was very polite, kept me inform when the vehicle was ready. My vehicle was completed in one hour, which was far better then my last visi Service staff was very polite, kept me inform when the vehicle was ready. My vehicle was completed in one hour, which was far better then my last visit. More

Easy to work with. Easy to get an appt., quicky done, good price. They washed my van and did it very well. I do not know what else you want me to say. Easy to get an appt., quicky done, good price. They washed my van and did it very well. I do not know what else you want me to say. More

Issues have happened, but I remain pleased The service was quick and efficient. I have had occasions in which service was slower, but rhe most recent instance was not such an occasion. The service was quick and efficient. I have had occasions in which service was slower, but rhe most recent instance was not such an occasion. More

Great service Very friendly service writer Kevin was great ! Was greeted when I drove in from start to finish great experience 👍 They even washed my car very hap Very friendly service writer Kevin was great ! Was greeted when I drove in from start to finish great experience 👍 They even washed my car very happy ! More

Sam Noble Sam made our buying experience enjoyable, painless, and hassle free. He was quit personable, directed us to vehicles we were interested in buying, no Sam made our buying experience enjoyable, painless, and hassle free. He was quit personable, directed us to vehicles we were interested in buying, no haggling back and for the over the price, provided his expert technical knowledge, and after we closed the deal, Sam took the time to go over the features on the control panel. More

Couldn't go wrong Seen truck advertised great price looked and drove it pulled the trigger and bought it. Sam noble is a xxxx of a salesman a no pressure kinda of guy Seen truck advertised great price looked and drove it pulled the trigger and bought it. Sam noble is a xxxx of a salesman a no pressure kinda of guy More

Wonderful dealing with Danny Gol Received a great service and deal with Danny Gol. Thank you and I will not hesitate to recommend you to others. Regards, Rey and family Received a great service and deal with Danny Gol. Thank you and I will not hesitate to recommend you to others. Regards, Rey and family More

Kevin Percell was great, Ford hierarchy isn't A bit over 7 weeks ago a complicated part that powered my entire dashboard when out so I brought it in for service thanks to Kevin Percell accepting i A bit over 7 weeks ago a complicated part that powered my entire dashboard when out so I brought it in for service thanks to Kevin Percell accepting it a couple of weeks before a regular appointment was available. Once the problem was diagnosed, though, he had to wait about 4 weeks to actually get the part from some Ford center (who had to get it from somewhere else). Once it was in something wouldn't work with the programming so some central service center tried to tell him it was the wrong part; he had to contact some other distant office to prove he did have the right part, then get back to the central service center (who reply the next day at best based on my experience) the actual repair was done in a day--7 weeks after I brought the car in. Kevin was generous and helpful, got San Leandro Ford Store to pay for a loaner for me, then tried diligently to get the Ford partnership who runs our service warranty to waive the $100 deductible given how long I was without my car but no dice. So, I'm entirely satisfied with San Leandro Ford and Kevin Percell but not with the other partners in his chain of command somewhere else distant from here that he had to work with on this "event." All praise to my local Ford Store, not much for the other service units (and warranty company) they have to work with. More