The Ford Store San Leandro

Don't waste your time They treated me as if I woke up on the left side of the Stupid Factory. They tried to sell me a 8 year old car ehen I went to purchase a new car. Mayb They treated me as if I woke up on the left side of the Stupid Factory. They tried to sell me a 8 year old car ehen I went to purchase a new car. Maybe they thought since I am a women, the could take advantage of me. Remember: Don't waste your time. More

Don't purchase or service your Lincoln here!! They call themselves a Lincoln dealer but they are really only a Ford dealer - there is no quality "Lincoln" service experience here. I have taken ea They call themselves a Lincoln dealer but they are really only a Ford dealer - there is no quality "Lincoln" service experience here. I have taken each of my three Lincoln vehicles here and every time they have screwed things up so bad that I had no alternative but to get my vehicles out of there and drive to either Palm Springs Lincoln or Eugene Lincoln to correct their mistakes. They ruined my nav module, the collision avoidance system, the adaptive cruise control and even replaced a yellow turn indicator light with a white bulb! More

Dishonest business practices - do NOT service your car here I just picked up my car from the service department- 4 days to repair two door handles. Original estimate $180 - tried to bill me $755 and they only r I just picked up my car from the service department- 4 days to repair two door handles. Original estimate $180 - tried to bill me $755 and they only repaired one of the two door handles. This is a dishonest business only interested in maximizing revenue - customer respect and customer service is nonexistent here. Do NOT take your car to this place for service. More

Horrible Service Center My first experience with the service center was an oil change. I had an appointment. It took 5 hours for the service to be completed. Took my car anot My first experience with the service center was an oil change. I had an appointment. It took 5 hours for the service to be completed. Took my car another time for a transmission issue, with an appointment. They didn't even look at my car for four days and then took another 4 to complete the service. A year later I have another transmission issue. They service center reps were very smug and told me it would be a week before they could look at my car and another two weeks to complete any necessary service. They wanted to keep my car for 3 weeks! I went to Concord. The service is great with no excessive wait times. I live in Oakland, Concord is a long way to go for basic service, but it's worth it not to have to deal with San Leandro's service center. More

GREAT SERVICE! I brought in my Ford Escape for some minor issues. I made my appointment about a week ahead of time. Once I got there , I got out of the car and befor I brought in my Ford Escape for some minor issues. I made my appointment about a week ahead of time. Once I got there , I got out of the car and before I could turn around one fellow was covering the seat and floor and two gentlemen came over to find out what I needed. Within 30 minutes I was out of there with a fixed car and ample explanation. The guys were friendly and efficient. I will take my car back anytime. Thanks S.L FORD service center! More

Don't go there for any service!!!!!! I have a 2014 F150, the engine catastrophically failed at 1,700 miles and just under three months old (back in March 2015). Had the truck towed to I have a 2014 F150, the engine catastrophically failed at 1,700 miles and just under three months old (back in March 2015). Had the truck towed to Ford, I was offered a rental car at my cost if I went over to Enterprise. I was told replacing the vehicle was out of the question. It took service two business days to look at it. Updates from the service advisor never came, even though he said he'd keep me updated. Average wait time on hold was 8 minutes per call. Three weeks later I finally got the truck back with a new engine. Ford offered me an extended warranty for the inconvenience, when I told them I already purchased that with the truck I was told no. Turns out I was sold a third party warranty, getting a refund was like getting water from a stone, but since I had an e-mail from corporate Ford the finance manager agreed to refund the third party warranty. Next was my 2011 Ranger. I scheduled an appointment to have the left front wheel bearing inspected as it was making noise at 37,000 miles (this is July 2015). The truck sat in service for a full day before they even looked at it, why the xxxx did I make an appointment?!? Failed bearings and a scored spindle later, it was another business day before the parts were ordered and a second day before the parts came in. It would be another day after the parts came in that the truck would be worked on. Like my previous experience with the F150 average wait time on hold was unacceptable, but had improved to an average of 6 minutes. Don't take your vehicle to San Leandro Service unless you plan on leaving it there for at least a week. More

Awful Customer Service Awful customer service. They used abrasive and aggressive behavior when trying to sell a car. Tried to bamboozle me into purchasing a car $6000 more t Awful customer service. They used abrasive and aggressive behavior when trying to sell a car. Tried to bamboozle me into purchasing a car $6000 more than the original MSRP on the vehicle. Will never return to this dealership. More

Worst place ever ive never been more upset I gave my ford f150 2003 harley davidson 100th anneversiry truck to them for a engine rebuild. It has been 2 weeks and I still do not have the truck a I gave my ford f150 2003 harley davidson 100th anneversiry truck to them for a engine rebuild. It has been 2 weeks and I still do not have the truck and I checked on it the other day and they were pushing it out and crashed it into another car so now I have to wait another week when its out to get the front bumper painted. They will pay for it, they never apoligized. They have HORRIBLE business and are Extremely unorganized. They wait for the last minute to do other cars which is 30 days later for the other cars and now I have to wait for them to finish those cars because they wait until the last day to do those. I will never do business with them again. More

I went to a lot of dealerships and this one had the car I wanted and Mike, unlike some of the other sales reps, was also very knowledgeable about the car and cars in general. They matched my trade in offer wanted and Mike, unlike some of the other sales reps, was also very knowledgeable about the car and cars in general. They matched my trade in offer from the other dealership and the transaction went very smoothly. More

I bought a 2004 F150 from this store with an extended warranty in 05.Kept up with the scheduled maint appointments and allowed no other mechanic to raise the hood on it.Fast forward approx.35,000 miles a warranty in 05.Kept up with the scheduled maint appointments and allowed no other mechanic to raise the hood on it.Fast forward approx.35,000 miles and expired warranty.They claim that the vibration when I stop is because I need Rotors.$1000+.In the course of 3hrs the truck started idling rough,then engine light,then engine knocking.The ford store want's $2400.00 to"take the engine apart"to find the problem.I did some research on the symptom online.It's possible that a spark plug has broken(common occurance in this model)WOW!That makes sence.Called the F Store to have them replace the plug to the FAILED CYLINDER.I was "then" informed that the spark plug has been known to break off while being removed.Replacement cost for one plug $140-$280.00.Farewell old Ford Store friend.I wish you well!It's difficult to watch an American Icon screw it's loyal customers More