The Ford Store San Leandro

Awesome service Upon a recent visit to your dealer this service sets the others apart. I came in on a appointment and Jerry(I think that’s his name) guided me forward Upon a recent visit to your dealer this service sets the others apart. I came in on a appointment and Jerry(I think that’s his name) guided me forward and started my write up. Then out came Kevin Purcell..wrote up my vehicle and explained clearly what’s going on and what was going to happen. The following day I got a call and Kevin explained what was wrong with my vehicle and that parts were ordered. Vehicle was repaired and a return call was made as promised. All and all thank you guys for taking care of my vehicle and me. I know business and life is hectic but what counts is service. I will be returning to this establishment for many years to come. A place where a handshake and words means a whole lot more. Never going back to serramonte ford. Henry Bueno and his incompetent team of scheisters..from write up to non existent contact. From a bumbling shop foreman that can’t fix a ham sammich to the idiot that try’s to be “gangster”. Maybe if they went out and spent “coinage” on a new vehicle they would understand it’s not their money they’re playing with. More

Greatly improved service I have to say that I think you must have paid attention to my prior assessments of the service received at San Leandro Ford Store. The last two appoin I have to say that I think you must have paid attention to my prior assessments of the service received at San Leandro Ford Store. The last two appointments (one for maintenance and the other for mechanical repair) have been a 200% turn around in my previous experiences. My hope is that this will be the same going forward as I was seriously thinking of changing my regular maintenance service to another Ford Agency. Thank you for listening. More

Excellent For Preventative Maintenance I always take my car to this dealership for service. I receive good service on the vehicle and the Advisors always listen to my concerns. On this vis I always take my car to this dealership for service. I receive good service on the vehicle and the Advisors always listen to my concerns. On this visit I had to explain a problem not covered in The Works and the Advisor noted it and handled it. The problem was fixed, that's what's important. More

Great service Took care of my sync problem in my 2017 CMax and provided a loaner as they kept the vehicle overnight to make sure the problem was rectified. Got the Took care of my sync problem in my 2017 CMax and provided a loaner as they kept the vehicle overnight to make sure the problem was rectified. Got the car back for the weekend! More

Getting it done My experience was a 5 star rating. I experienced a courteous on time check-in. I was given all the information of what I getting down and recommend My experience was a 5 star rating. I experienced a courteous on time check-in. I was given all the information of what I getting down and recommendations. Professional and attentive service was provided to me. I was satisfied. More

Great Experience The staff was very friendly and took care of all my needs. My service advisor Kevin was very knowledgeable and helpful. The receptionist Tina was plea The staff was very friendly and took care of all my needs. My service advisor Kevin was very knowledgeable and helpful. The receptionist Tina was pleasant and directed me to where I needed to go. The salesman JR showed me the new model of my car while I waited. Keep up the great work everyone! More

1st Service Good experience at this dealership for my new Explorer and Shelby GT350. The work was done in a reasonable amount of time at a fair price. Good experience at this dealership for my new Explorer and Shelby GT350. The work was done in a reasonable amount of time at a fair price. More

Fast and Great Customer Service Questions were answered quick, even when the sales person wasn't sure of the answer. Very friendly, it seemed the sales person very willing to please Questions were answered quick, even when the sales person wasn't sure of the answer. Very friendly, it seemed the sales person very willing to please me and my wife. More

There was no pressure I have to say it was JR that helped us and knew what we where looking for and helped us pick out our Escape that he knew we would like. It has all the I have to say it was JR that helped us and knew what we where looking for and helped us pick out our Escape that he knew we would like. It has all the Bells and Whisles and we love it. More

Simple I knew what I wanted and me and Mike had a deal in 30 minutes. Simple, no getting mad, very kind and helpful. Finance person was just as nice. I knew what I wanted and me and Mike had a deal in 30 minutes. Simple, no getting mad, very kind and helpful. Finance person was just as nice. More