The Ford Store San Leandro

Kevin Percell was great, Ford hierarchy isn't A bit over 7 weeks ago a complicated part that powered my entire dashboard when out so I brought it in for service thanks to Kevin Percell accepting i A bit over 7 weeks ago a complicated part that powered my entire dashboard when out so I brought it in for service thanks to Kevin Percell accepting it a couple of weeks before a regular appointment was available. Once the problem was diagnosed, though, he had to wait about 4 weeks to actually get the part from some Ford center (who had to get it from somewhere else). Once it was in something wouldn't work with the programming so some central service center tried to tell him it was the wrong part; he had to contact some other distant office to prove he did have the right part, then get back to the central service center (who reply the next day at best based on my experience) the actual repair was done in a day--7 weeks after I brought the car in. Kevin was generous and helpful, got San Leandro Ford Store to pay for a loaner for me, then tried diligently to get the Ford partnership who runs our service warranty to waive the $100 deductible given how long I was without my car but no dice. So, I'm entirely satisfied with San Leandro Ford and Kevin Percell but not with the other partners in his chain of command somewhere else distant from here that he had to work with on this "event." All praise to my local Ford Store, not much for the other service units (and warranty company) they have to work with. More

Fast and easy I had such a smooth experience with my sales man “Mike”. And the whole financing process was fast and accommodating- Tina was friendly and very helpfu I had such a smooth experience with my sales man “Mike”. And the whole financing process was fast and accommodating- Tina was friendly and very helpful! More

Good service always by experienced employees & good advisor Explanations of job to be done & done are understandabel by advisor, with courteous, friendly & patient demeanor. So far my Ford Escape has been o Explanations of job to be done & done are understandabel by advisor, with courteous, friendly & patient demeanor. So far my Ford Escape has been operating with no problem at all except for one flat tire a yeat or so ago.. More

Good experience Was pleased with the overall experience. Was displeased with the fact that only one set of keys and remote came with the vehicle. Never mentioned whil Was pleased with the overall experience. Was displeased with the fact that only one set of keys and remote came with the vehicle. Never mentioned while buying. More

Great experience Angle and the team did a great job in helping me find the vehicle I wanted. Will definitely be back and will refer others to San Leandro Ford. Angel i Angle and the team did a great job in helping me find the vehicle I wanted. Will definitely be back and will refer others to San Leandro Ford. Angel is the number 1 employee by far, I was surprised to here he was relatively new. I thought he had been working there for at least 3 years. More

Ordered a 2018 F-150 I was treated exceptionally well by the sales staff at San Leandro Ford. Sam was easy to work with and guided me through the process seamlessly. I lov I was treated exceptionally well by the sales staff at San Leandro Ford. Sam was easy to work with and guided me through the process seamlessly. I love my new truck and am looking forward to working with them again! More

General Maintenance I found this Dealership to be professional in their dealings with me. They have a Shuttle to get you to or pick you up from your destination. I found this Dealership to be professional in their dealings with me. They have a Shuttle to get you to or pick you up from your destination. More

First Car Purchase First time buyer and it wasn't a nightmare as first imagined. Internet Sales team Danny, helped answer the correct questions of my concern. When we co First time buyer and it wasn't a nightmare as first imagined. Internet Sales team Danny, helped answer the correct questions of my concern. When we couldn't reach a deal initially, he still reached out a second time and this time we were able to strike a deal. When seeing the car, it actually looked better in person. But once driving off the lot with it, the TPMS came on and noticed a missing valve cap on a tire. After sleeping on the purchase, I decided to cancel my extended warranty plan, it took about 4 days later to get the form but I'm overall satisfied with the experience. More

Unresponsive, no accountability, lack of follow through Non responsive, lack of accountability and very poor customer service. I will not be returning to this Dealership again. After having my Mustang ser Non responsive, lack of accountability and very poor customer service. I will not be returning to this Dealership again. After having my Mustang serviced there for 5 years and then in the 5th year of my Ford Flex this past experience has been a Night Mare at best. My car has been "being serviced" for now a month. No follow on my calls and I still do not know the status of my vehicle. My next stop is contacting the corporate office to file a complaint about how disappointing and poor the service has been. More

Worst service ever When I bought the car, the salesman said they would take off an additional $1000 for paying cash. after signing all the paperwork and writing the c When I bought the car, the salesman said they would take off an additional $1000 for paying cash. after signing all the paperwork and writing the check for the whole amount, the finance guy said, no...we don't do that. Then they apologized because the salesman was in training and got his facts mixedup. That should have been my red flag!!! Then there was rodent damage to the wiring which I couldn't prove was done on their property. Then the engine transmission/brakes computer crapped out and left me stranded in a parking garage at Kaiser blocking traffic. It took them 3 weeks to do all the repairs and had to call 5 times just to get one call returned. Then when time for scheduled maintenance, couldn't get anyone to call me back or to answer my on-line request for an appt. Don't ever try to take your car here to be serviced. I went to Livermore...totally better service. More