The Ford Store San Leandro

Terrible Customer Service Once you buy a car (or 2 on the same day) the customer service ends there... If you want to get any help after the sale, this place is completely usel Once you buy a car (or 2 on the same day) the customer service ends there... If you want to get any help after the sale, this place is completely useless. I have called multiple times and emailed 8 time over the last 2 months and I get nothing. Andy, if you are listening.. I just want to cancel my service plan. I sold the car.... the contract says it can be cancelled. So why cant I get you guys to cancel it. would it help if my lawyer called? More

Good experience with service I went to the service department for a recall. I was seen at my appointment time and the service consultant scheduled me for another visit since the I went to the service department for a recall. I was seen at my appointment time and the service consultant scheduled me for another visit since the technicians had left for the day. The consultant was professional and personable. My only complaint is that the website allows you to schedule appointments up to about 4:00, but I was told that had I called, I would never have been given an appointment after 11. I suspect the website belongs to Ford, not the dealership, but someone ought to fix that. More

Fast and friendly service It was a good experience at the Ford store. Billy took care of me as usual only go to see Billy. Everyone’s friendly. Fast and friendly service thank It was a good experience at the Ford store. Billy took care of me as usual only go to see Billy. Everyone’s friendly. Fast and friendly service thank you More

Maintenance of Vehicle Service advisor friendly and polite. Listened to what I was telling him without interruption and provided options in language I could understand not Service advisor friendly and polite. Listened to what I was telling him without interruption and provided options in language I could understand not too technical. More

all went smothly AFTER the Quick Lube nonsense was avoided The main reason for the favorable rating is based on the service advisor "fixing" the stupid and annoying problems relative to scheduling an appointme The main reason for the favorable rating is based on the service advisor "fixing" the stupid and annoying problems relative to scheduling an appointment only to learn upon arrival that there was NO APOINTMENT scheduled. More

New truck purchase This is my first New Truck I have ever purchased , although I have owned Ford trucks for over 30 years . Danny Gol helped us through all our options, This is my first New Truck I have ever purchased , although I have owned Ford trucks for over 30 years . Danny Gol helped us through all our options, saved us some money and was a pleasure to work with. I am enjoying driving my new 2019 F-250 Super Duty ! Thanks to Danny and all staff at The Ford Store San Leandro , sincerely ,Jeff More

Airbag recall on Fusion Appointment setup and Check in for the Airbag Recall was efficient. Since the repair required return the next day a car was provided per the recall w Appointment setup and Check in for the Airbag Recall was efficient. Since the repair required return the next day a car was provided per the recall waiver. The repair was finished in a timely manner. Thank you. More

Service was fast and hit my appointment time slot Was a good visit, but I mean guys - charging $150 to program my F150 key? The guy on the phone said $100 - but of course I didn't get his details when Was a good visit, but I mean guys - charging $150 to program my F150 key? The guy on the phone said $100 - but of course I didn't get his details when I made the appointment so that's a disappointment. I feel like I paid $50 over what I was quoted. Parts guy was great - he charged me what was stated on the phone $20 to cut the key. More

New car purchase I have purchased cars from this dealer in past. Have always been pleased with my experience and was this time as well. Danny is so thoughtful and pr I have purchased cars from this dealer in past. Have always been pleased with my experience and was this time as well. Danny is so thoughtful and professional, willing to explain everything and has always given good advice. I also have received good service on my autos. I recommend this dealer. More

Best Service I took my 2014 Edge in for an oil change and a ticking sound and discovered I needed a NEW engine...covered under warranty THANK GOD...Willie Tate kep I took my 2014 Edge in for an oil change and a ticking sound and discovered I needed a NEW engine...covered under warranty THANK GOD...Willie Tate kept me updated on what was going on...got me a vehicle to drive while repairs were being done and got me back in my Edge. Ford Store sold me my SUV and I got a good deal, they have given me GREAT service. Not only will I buy my next car here, I recommend them to anyone I hear needs a GOOD car and great service!! A. Collins More