The Ford Store San Leandro

Service was fast and hit my appointment time slot Was a good visit, but I mean guys - charging $150 to program my F150 key? The guy on the phone said $100 - but of course I didn't get his details when Was a good visit, but I mean guys - charging $150 to program my F150 key? The guy on the phone said $100 - but of course I didn't get his details when I made the appointment so that's a disappointment. I feel like I paid $50 over what I was quoted. Parts guy was great - he charged me what was stated on the phone $20 to cut the key. More

New car purchase I have purchased cars from this dealer in past. Have always been pleased with my experience and was this time as well. Danny is so thoughtful and pr I have purchased cars from this dealer in past. Have always been pleased with my experience and was this time as well. Danny is so thoughtful and professional, willing to explain everything and has always given good advice. I also have received good service on my autos. I recommend this dealer. More

Best Service I took my 2014 Edge in for an oil change and a ticking sound and discovered I needed a NEW engine...covered under warranty THANK GOD...Willie Tate kep I took my 2014 Edge in for an oil change and a ticking sound and discovered I needed a NEW engine...covered under warranty THANK GOD...Willie Tate kept me updated on what was going on...got me a vehicle to drive while repairs were being done and got me back in my Edge. Ford Store sold me my SUV and I got a good deal, they have given me GREAT service. Not only will I buy my next car here, I recommend them to anyone I hear needs a GOOD car and great service!! A. Collins More

Great experience! Everyone was very friendly and there was zero pressure. Sort of felt like we were buying from friends, since they explained the pros and cons honestly Everyone was very friendly and there was zero pressure. Sort of felt like we were buying from friends, since they explained the pros and cons honestly, without just trying to sell us anything unnecessary. More

Mike Aziz was "the bomb!" My fourth new Ford. Efficient. Shortest overall purchase time. Friendly. Attentive. Cheery. Smart. Even considering that the car we purchased was a year old model w Efficient. Shortest overall purchase time. Friendly. Attentive. Cheery. Smart. Even considering that the car we purchased was a year old model without a lot of bells and whistles and was a plan jane color, I'm sure they were happy to get it off the lot, there was no haggling with our trade in value, and the staff did a good job of helping me weigh the advantages between multiple rates and finance periods. More

battery replacement My problem was handled in a very professional way. Paul was concerned that my problem was resolved and I went on my way as a happy camper. I was deli My problem was handled in a very professional way. Paul was concerned that my problem was resolved and I went on my way as a happy camper. I was delighted with the service. More

Knowledgeable and Reliable I can always depend on The Ford Store's Service Department to find the problem and fix it. Over the years I've taken my car there for a wide range of I can always depend on The Ford Store's Service Department to find the problem and fix it. Over the years I've taken my car there for a wide range of service repairs, big and small. If there's a replacement part needed that's not in stock, they can get it. The Service Advisors are friendly and professional. More

Quick repair The rear doors wouldn't open from the inside. Paul was able to schedule the repair quickly and the care was returned promptly. Paul is our usual ser The rear doors wouldn't open from the inside. Paul was able to schedule the repair quickly and the care was returned promptly. Paul is our usual service writer for our fleet of cars and he's great to work with. More

A pleasure Vince was a pleasure to deal with, a great people person. For ad busy as they are the service center is run like a well oiled machine Vince was a pleasure to deal with, a great people person. For ad busy as they are the service center is run like a well oiled machine More

Easy delivery and pickup Had my first service of my 2018 Focus ST made an appointment for my service. Quick and easy drop off and pick up of my vehicle. Vehicle was ready whe Had my first service of my 2018 Focus ST made an appointment for my service. Quick and easy drop off and pick up of my vehicle. Vehicle was ready when promised. Vehicle was nice an clean when I picked it up. More