The Ford Store San Leandro

Satisfied customer I gave an excellent rating because Danny Gol and Sam were very clear and straightforward. Very accommodating in the test driving. When it came to or I gave an excellent rating because Danny Gol and Sam were very clear and straightforward. Very accommodating in the test driving. When it came to ordering the exact vehicle I wanted, Danny had good suggestions in a few areas that improved my selection. More

Excellent service as always. Excellent professional service as always . This is par for the course at Ford Store. I have been a customer of theirs ever since they opened on Marina Excellent professional service as always . This is par for the course at Ford Store. I have been a customer of theirs ever since they opened on Marina. More

Fast and friendly service. Fast and friendly service and convenient hours. Prior service done are always checked and advisor tells you what needs to be done or to bedone on a la Fast and friendly service and convenient hours. Prior service done are always checked and advisor tells you what needs to be done or to bedone on a later date. More

Good service Took me last minute and I was out quickly. Friendly and efficient. Worked in dealership and nice facility. More drink options would have been nice Took me last minute and I was out quickly. Friendly and efficient. Worked in dealership and nice facility. More drink options would have been nice l. More

Danny Gol is the man! Great experience with Danny and the Costco way of purchasing a new truck. Did my homework and footwork first by going to other dealers on my own befor Great experience with Danny and the Costco way of purchasing a new truck. Did my homework and footwork first by going to other dealers on my own before visiting Danny- no one would come close to the discounts received by ordering a truck and I got exactly what I wished for in my dream machine. Thanks again Ben More

Good and knowledgeable K would recommend. Costco program worked well. I received a good instruction on the operation of the truck. Looking forward to the service. K would recommend. Costco program worked well. I received a good instruction on the operation of the truck. Looking forward to the service. More

Horrible service advirer Service adviser, Sabrina, was inexperienced and did not listen to customer. After I took my car home, Sabrina kept calling me up telling me that ther Service adviser, Sabrina, was inexperienced and did not listen to customer. After I took my car home, Sabrina kept calling me up telling me that there were more charges on my service. These charges should be done prior to the work being done not after. If I knew that there were all these other charges, I would have probably re-thought my decision on getting my car done there. Her communication skills was horrible! She would have something written on the order then tell me verbally otherwise. For example on my order she wrote in there that the car would be ready by 11:45 am. At 1:00 PM, I have not heard or gotten a call. So I called and she told me that when I checked in she said that she informed that my car was not going to be ready until early afternoon. Which I told her that this conversation did not happen. Then there was this back and forth with me and she would not drop it until I told her to stop it. Then she told me that the car can be ready at 2:00. So I went there and then when I got there, she told me that she said on the phone the car was going to be ready at 3:45. Again there was this back and forth then I left. As I was checking out she then told me that all my tires need to be replaced and that for my safety she does not want to check my car out. I demanded my keys so I can pay and leave and that I would prefer to take my car elsewhere. Then when I got home she keep calling me about other charges. More

Fast and courteous I had an appointment for an oil change and they took me in on time and finished within the time she told me it would take. They got a little busy, so I had an appointment for an oil change and they took me in on time and finished within the time she told me it would take. They got a little busy, so when my car was done the service writer took the car through the car wash herself. More

Simon was great I was upset about the price of things to be done, but Simon patiently explained. And guarenteed me the cost would not rise. And I had guarenteed tha I was upset about the price of things to be done, but Simon patiently explained. And guarenteed me the cost would not rise. And I had guarenteed that it would be fixed. Thank you More

Excellent customer service and caring employees Since starting our shopping experience, we had the pleasure of meeting David Gonzalez, our wonderful salesperson who was very helpful, informative and Since starting our shopping experience, we had the pleasure of meeting David Gonzalez, our wonderful salesperson who was very helpful, informative and honest. Everyone from the receptionist, Nicole, to the financial services person, Esco, were amazingly helpful, caring and concerned for the happy outcome to our purchase. Thanks More