The Ford Store San Leandro

Very knowable sales agent Jim Hurst Very helpful people at The Ford Store San Leandro, made purchase with just a few delays, am very satisfied with the overall buying experience, especia Very helpful people at The Ford Store San Leandro, made purchase with just a few delays, am very satisfied with the overall buying experience, especially with Jim Hurst who seemed to what me to have what I wanted at a decent price. More

Great service w/Gus I purchased my car w/ a Sam. I was offered the car for a few hundred dollars over invoice without any haggling ( I've had 7 brand new cars in 10 year I purchased my car w/ a Sam. I was offered the car for a few hundred dollars over invoice without any haggling ( I've had 7 brand new cars in 10 years and car dealerships really likes pricing games, so this was a pleasant surprise for me), so I took the deal. A week or so after the purchase, I had a question regarding automatic door locks and how to modify it .... long story short, I ended up working with Gus. Gus has been excellent: responsive, took ownership, great point person to handle all your needs. I highly recommended Gus and I would definitely buy my next car with the Ford Store because of Gus. More

Great Service Everyone was helpful, professional and friendly. Car runs great! I feel safer as I am confident the service team was thorough and addressed any poten Everyone was helpful, professional and friendly. Car runs great! I feel safer as I am confident the service team was thorough and addressed any potential issue More

Terrible Customer Service Once you buy a car (or 2 on the same day) the customer service ends there... If you want to get any help after the sale, this place is completely usel Once you buy a car (or 2 on the same day) the customer service ends there... If you want to get any help after the sale, this place is completely useless. I have called multiple times and emailed 8 time over the last 2 months and I get nothing. Andy, if you are listening.. I just want to cancel my service plan. I sold the car.... the contract says it can be cancelled. So why cant I get you guys to cancel it. would it help if my lawyer called? More

Good experience with service I went to the service department for a recall. I was seen at my appointment time and the service consultant scheduled me for another visit since the I went to the service department for a recall. I was seen at my appointment time and the service consultant scheduled me for another visit since the technicians had left for the day. The consultant was professional and personable. My only complaint is that the website allows you to schedule appointments up to about 4:00, but I was told that had I called, I would never have been given an appointment after 11. I suspect the website belongs to Ford, not the dealership, but someone ought to fix that. More

Fast and friendly service It was a good experience at the Ford store. Billy took care of me as usual only go to see Billy. Everyone’s friendly. Fast and friendly service thank It was a good experience at the Ford store. Billy took care of me as usual only go to see Billy. Everyone’s friendly. Fast and friendly service thank you More

Maintenance of Vehicle Service advisor friendly and polite. Listened to what I was telling him without interruption and provided options in language I could understand not Service advisor friendly and polite. Listened to what I was telling him without interruption and provided options in language I could understand not too technical. More

all went smothly AFTER the Quick Lube nonsense was avoided The main reason for the favorable rating is based on the service advisor "fixing" the stupid and annoying problems relative to scheduling an appointme The main reason for the favorable rating is based on the service advisor "fixing" the stupid and annoying problems relative to scheduling an appointment only to learn upon arrival that there was NO APOINTMENT scheduled. More

New truck purchase This is my first New Truck I have ever purchased , although I have owned Ford trucks for over 30 years . Danny Gol helped us through all our options, This is my first New Truck I have ever purchased , although I have owned Ford trucks for over 30 years . Danny Gol helped us through all our options, saved us some money and was a pleasure to work with. I am enjoying driving my new 2019 F-250 Super Duty ! Thanks to Danny and all staff at The Ford Store San Leandro , sincerely ,Jeff More

Airbag recall on Fusion Appointment setup and Check in for the Airbag Recall was efficient. Since the repair required return the next day a car was provided per the recall w Appointment setup and Check in for the Airbag Recall was efficient. Since the repair required return the next day a car was provided per the recall waiver. The repair was finished in a timely manner. Thank you. More