The Ford Store San Leandro

Great service team The service team was quite helpful, and the courtesy shuttle was very timely; the only issue I had was that I had an appointment which did not seem to The service team was quite helpful, and the courtesy shuttle was very timely; the only issue I had was that I had an appointment which did not seem to make it around to everyone involved. I had received confirmation/reminder emails regarding the appointment, when I arrived, the drive up greeter stated I was not on the appointment list and led me to the service office, the lady there seemed to immediately find my appointment and directed me to Paul (my appointment was with him), and Paul did not see my appointment either. More

Reliable Maintenance Service I brought my Ford in for regular scheduled maintenance. Ford Store always sends me an email when it is due. The agent was very friendly and profession I brought my Ford in for regular scheduled maintenance. Ford Store always sends me an email when it is due. The agent was very friendly and professional, and my car was ready on time. Ford Store is an excellent business and I have been customer of theirs ever since it opened on Marina Blvd. More

Transmission oil leak repair on waurantee Took my 2016 Escape in to the ford store on Monday morning as per my appointment. I was provided an Enterprise rental car to use for 2 days while my c Took my 2016 Escape in to the ford store on Monday morning as per my appointment. I was provided an Enterprise rental car to use for 2 days while my car was being repaired and unavailable. The next day, Tuesday afternoon, Paul my Service Advisor called and said car ready for pickup - side panel and gasket replaced. All under waurentee including car rental - thank you Ford. All persons dealt with at both Ford and Enterprise were very professional and helpful. Although my experience with Ford Store dealer was good, not happy that My 2016 Ford transmission has required rather involved oil leak repairs on 2 occasions in only 19,000 miles. What happened to”Quality is Job #1”? Driving experience with Ford Escape has been good but reliability should be better. More

Professional knowledgable sales and financial staff Excellent knowledgeable sales staff providing the best value for dollar vehicle based upon my budget requirements. Financial requirements fulfilled i Excellent knowledgeable sales staff providing the best value for dollar vehicle based upon my budget requirements. Financial requirements fulfilled in the minimum of time resulting in immediate delivery of vehicle. More

Great service from all involved My new, a few days old, 2018 Escape had trouble with the start stop, Jim Hurst my salesman made an appointment for me, the service adviser Simon Ortiz My new, a few days old, 2018 Escape had trouble with the start stop, Jim Hurst my salesman made an appointment for me, the service adviser Simon Ortiz was very helpful with getting me a loaner car, and had my Escape back with in two days, Great service More

Easy Buying Experience I needed to return my leased Lincoln and Mike took care of that for me even though the San Leandro store was no longer selling the Lincoln Brand. I bo I needed to return my leased Lincoln and Mike took care of that for me even though the San Leandro store was no longer selling the Lincoln Brand. I bought a 2018 Escape in the color and style that I had wanted. With "0" down and a monthly payment I could deal with, I was very happy with the whole experience. More

Honest, straightforward service I went in to turn in my leased vehicle and needed a new car with no money down and at a monthly payment that was no more than my previous lease paymen I went in to turn in my leased vehicle and needed a new car with no money down and at a monthly payment that was no more than my previous lease payment. Sam exceeded my expectations. I have a new lease on a 2018 Ecosport with no money down and my lease payments are less than my previous payments. This is why we keep coming back to Sam and the team at the Ford Store San Leandro. More

Quick Service Quick, friendly service. Even when there was a delay. the service tech searched around for a programmer to take car of the spare key issue. Quick, friendly service. Even when there was a delay. the service tech searched around for a programmer to take car of the spare key issue. More

Professional and Helpful My car was ready earlier than expected so that was good news. It is great to also get a car wash with the service. Great idea to offer a Special tha My car was ready earlier than expected so that was good news. It is great to also get a car wash with the service. Great idea to offer a Special that I took advantage of. More

Routine Maintenance I dropped in for routine maintenance with no appointment. My service advisor was knowledgeable and answered all my questions concerning my car. The wh I dropped in for routine maintenance with no appointment. My service advisor was knowledgeable and answered all my questions concerning my car. The whole process went smoothly. Everyone was friendly and courteous. More