The Ford Store San Leandro

Prompt Service I was taken care of immediately upon arrival - even tho I was an hour early for my appointment. I needed to drop off the car for service and get to w I was taken care of immediately upon arrival - even tho I was an hour early for my appointment. I needed to drop off the car for service and get to work on time. The staff definitely helped me achieve that goal. More

I'm very glad I chose The Ford Store The entire process of ordering and purchasing a new Ranger was handled efficiently and with utmost courtesy. The vehicle arrived exactly as ordered an The entire process of ordering and purchasing a new Ranger was handled efficiently and with utmost courtesy. The vehicle arrived exactly as ordered and on time. Sam helped us set up the Ford Pass software, and sync our phones. He also gave us a very thorough explanation and demonstration of the high tech systems in the truck. Thomasz handled the contract and payment part of the transaction and was also, very cordial and helpful. He went out of his way, working after hours, to accommodate me when I asked to make some changes to the service agreement. More

Great service! Took my Ford fusion hybrid in for the airbag recall and also for "The Works" oil change and checkup. My advisor was Simon Ortiz and he did a great jo Took my Ford fusion hybrid in for the airbag recall and also for "The Works" oil change and checkup. My advisor was Simon Ortiz and he did a great job of keeping me updated by phone as to when my car would be ready to pickup. The car was ready almost 4 hours ahead of schedule. More

Call and you may find what your looking for I came back to a dead battery after being on vacation for 5 days. I called Goodyear no answer and then decided to call Ford. The guy who answered said I came back to a dead battery after being on vacation for 5 days. I called Goodyear no answer and then decided to call Ford. The guy who answered said to bring it in and I did just that and thanks to warranty I paid $0.00. More

recall work Had my mustang in for the airbag recall. Took a long time but with home shuttle service it didn't matter. Paul was very helpful in making sure the sh Had my mustang in for the airbag recall. Took a long time but with home shuttle service it didn't matter. Paul was very helpful in making sure the shuttle could still pick me up at the end of the day. More

1997 Ford Explorer Work was completed very quickly and it was completed as expected. Totally satisfied with results. Will definitely return when service is needed in t Work was completed very quickly and it was completed as expected. Totally satisfied with results. Will definitely return when service is needed in the future. More

Great Service, Great Price Sam Noble did the right things for us - found us a truck that was as close as he could get to what I wanted, found all possible discounts (Costco was Sam Noble did the right things for us - found us a truck that was as close as he could get to what I wanted, found all possible discounts (Costco was a better discount than Amex!), and made the process easy. I wanted a bed liner and he made sure I got it in a timely manner, and helped me get it installed quickly. He even gave me a ride to/from the BART station, as I had errands to run in Oakland. All in all, a great experience. Highly recommended! More

Excellent service experience Willie treated me like his only customer when I arrived at the Ford Store, and during our initial conversation he answered all of the questions I had Willie treated me like his only customer when I arrived at the Ford Store, and during our initial conversation he answered all of the questions I had about my Taurus SHO’s service needs. He kept me updated during the service to let me know the progress, and even called me when my car was ready to go. Kevin informed me about the many services the dealership offered and checked in with me to make sure my experience was going well. George came in from the shop and advised me about recalls that were past due and told me they could be taken care of quickly while I was waiting for my tires and alignment. After this experience, I am convinced that this is the best place to bring any of my 4 Fords when I need help with service, and I was impressed by the incredible staff that went the extra step on every process for me! More

Internet Sales Manager , Danny Gol, made the sales experience easy and pleasurable. He listened to me and assisted with getting the extra features I wanted. I also appreciat , Danny Gol, made the sales experience easy and pleasurable. He listened to me and assisted with getting the extra features I wanted. I also appreciated his communication in letting me know the status of my new 2019 Ford F-150 during the manufacture and delivery process. I would recommend him to my friends and family. More

Zero stars- Worst dealership Back in July 2018 took our vehicle there for a general service and mentioned an issue with my AC that had occurred the day before taking it. They did Back in July 2018 took our vehicle there for a general service and mentioned an issue with my AC that had occurred the day before taking it. They did the service as well as changing an ambient temperature sensor, which apparently was the cause of my AC not working. When I picked up my vehicle I noticed a weird noise and it was driving funny. As soon as I got to work I called the service advisor. I also did the remote start feature as I walk to my car after work so the car will be cooled off since it came with the remote start feature with temperature control. The feature was no longer working. When I got home my husband noticed a bolt was in the front tire that evening. And on the service invoice it was listed that there was a nail in the front tire and they failed to mention it to me and denied that it happened there. That was the noise I heard and that was why it wasn't driving smoothly. Service advisor did not get back to my after a few attempts the following day I called the dealer and he ended up texting me back telling me to bring it back in the next day. They lied to me and told me that they did a software update and the feature was removed from my car and that the feature was never on my car to begin with. I bought my vehicle brand new from them and that was one of the features that got us to buy it. I ended up going as far as reporting it to the State of CA, Department of Consumer Affairs- Bureau of Automotive Repair. They arranged for Serramonte Ford to look at it and they fixed the issue. And they in did in fact say our vehicle did come with that fearure and there was never an update on our software. This was just one of several issues we have had there. I also saw the list of complaints this dealership has. I can't believe how they are not held accountable and how they are still in business. Nobody takes it as far as we did to complain to the state level but it ended up working out because our car now functions how it did when we first bought it. More