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The Ford Store San Leandro
San Leandro, CA
484 Reviews
Family-owned and operated since 1991, our dealership opened with one clear vision: to positively change the automotive landscape by giving customers something unique and extraordinary. We set out to cultivate a distinct culture rooted in integrity, transparency, and respect. In doing so, we dedicated ourselves to always putting the customer first and never forgetting what it’s like to be on the other side of the dealership experience.
Today, our vision and mission remain the same. We guarantee a first-class experience anytime you’re here. Whether you’re shopping our new or pre-owned selection or relying on the talents of our factory-trained technicians, you can rest easy knowing you’re in trusted hands and that excellence is guaranteed with every service and from every member of our team.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday 10:00 AM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday Closed
Sunday Closed
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Showing 484 reviews
October 26, 2019
10/24 service Paul could not have been more helpful -he was efficient and made the visit as quick as I could have asked. This is consistent with past visits where h Paul could not have been more helpful -he was efficient and made the visit as quick as I could have asked. This is consistent with past visits where he was my service rep More
by Geoff
Employees Worked With
Paul
October 23, 2019
had 2 recalls fixed. Paul was very helpful. we dropped our car off the night before the scheduled service which was very convenient for us. Service was done and Paul expla Paul was very helpful. we dropped our car off the night before the scheduled service which was very convenient for us. Service was done and Paul explained what was done. very pleased with the service. More
by Donna
Employees Worked With
Paul Galvao
October 23, 2019
Great Service Car had 60,000 mile tune-up and was supposed to keep car overnight, but ready the same day.\Paul was friendly and not over pushy Car had 60,000 mile tune-up and was supposed to keep car overnight, but ready the same day.\Paul was friendly and not over pushy More
by Judy
Employees Worked With
Paul Galvao
October 20, 2019
Paul was great!!! I usually dealt will Billy got to love him...1st time deal with Paul he was awesome as well looking forward to the next time. I usually dealt will Billy got to love him...1st time deal with Paul he was awesome as well looking forward to the next time. More
by Kimberly
Employees Worked With
Paul
October 18, 2019
Great service and friendly staff ... Car (Escape SUV) was serviced and returned the same day. Car runs great. Paul took time to explain the work that was done (al and friendly staff ... Car (Escape SUV) was serviced and returned the same day. Car runs great. Paul took time to explain the work that was done (also, made sure I had a ride to train station when I dropped the Car off). More
by tfoxtimeas
Employees Worked With
Paul Galvao
October 16, 2019
Oil change Excellent service from Paul . Paul is pleasant and professional. All my need are met. I plain to return., I also lain tell friend family members to s Excellent service from Paul . Paul is pleasant and professional. All my need are met. I plain to return., I also lain tell friend family members to shop. More
by Greg McInnis
Employees Worked With
Paul and Steve
October 15, 2019
Burned out turn signal bulb All went well; repair was done in a timely way. Got a ride home in the shuttle provided. Turn signal bulb was replaced as expected, and price was acco All went well; repair was done in a timely way. Got a ride home in the shuttle provided. Turn signal bulb was replaced as expected, and price was according to estimate. More
by blescher
Employees Worked With
Paul
October 13, 2019
Amazing billy is amazing.Takes time out of his day to call me takes time out of his day to check on my parts takes time out of his day to make sure everything billy is amazing.Takes time out of his day to call me takes time out of his day to check on my parts takes time out of his day to make sure everything’s good to go. More
by Bsevers
Employees Worked With
Billy
October 02, 2019
I don’t know if is cuz they have to many clients or lees workers but the service is really bad now. Last month I bring my car and my son car the fallow week and the service was so horrible, I saw my car par workers but the service is really bad now. Last month I bring my car and my son car the fallow week and the service was so horrible, I saw my car parking outside of waiting area and they never calling me. More
by Rgz
Employees Worked With
Service team
September 20, 2019
Service Have been going to this service center since we got the car in 2015. I was quite surprised at the improved service as I had been unhappy with this cen Have been going to this service center since we got the car in 2015. I was quite surprised at the improved service as I had been unhappy with this center in the past appointments I’ve had. This appointment has been the best of all the times I’ve been at the place. Our service person was very attentive and responsive to our questions. The repairs and maintenance service done was also quite quicker than I had expected. More
by Mi
Employees Worked With
Billy
