The Ford Store San Leandro

Burned out turn signal bulb All went well; repair was done in a timely way. Got a ride home in the shuttle provided. Turn signal bulb was replaced as expected, and price was acco All went well; repair was done in a timely way. Got a ride home in the shuttle provided. Turn signal bulb was replaced as expected, and price was according to estimate. More

Amazing billy is amazing.Takes time out of his day to call me takes time out of his day to check on my parts takes time out of his day to make sure everything billy is amazing.Takes time out of his day to call me takes time out of his day to check on my parts takes time out of his day to make sure everything’s good to go. More

I don’t know if is cuz they have to many clients or lees workers but the service is really bad now. Last month I bring my car and my son car the fallow week and the service was so horrible, I saw my car par workers but the service is really bad now. Last month I bring my car and my son car the fallow week and the service was so horrible, I saw my car parking outside of waiting area and they never calling me. More

Service Have been going to this service center since we got the car in 2015. I was quite surprised at the improved service as I had been unhappy with this cen Have been going to this service center since we got the car in 2015. I was quite surprised at the improved service as I had been unhappy with this center in the past appointments I’ve had. This appointment has been the best of all the times I’ve been at the place. Our service person was very attentive and responsive to our questions. The repairs and maintenance service done was also quite quicker than I had expected. More

Very nice staff Have been a loyal Ford client for many years. It was time to get a new lease. Love my new Escape. I will tell friends about the Ford. Have been a loyal Ford client for many years. It was time to get a new lease. Love my new Escape. I will tell friends about the Ford. More

Car pool sticker done at the start A number of good things. I got the lease I wanted, 24 months. Lease price was reasonable. But the best part was the fact they had the purple car-po A number of good things. I got the lease I wanted, 24 months. Lease price was reasonable. But the best part was the fact they had the purple car-pool lane sicker ready to go and we did not have to wait several months to get this. This extra lever of service really made the difference. Angel and Mike were very polite and processional. More

Straight forward Simple presentation of offerings, projected with honesty and sound advice which made the entire process apparently painless. Paper work to complete pu Simple presentation of offerings, projected with honesty and sound advice which made the entire process apparently painless. Paper work to complete purchase explained clearly and in adequate detail. More

Customer Service Billy Severs, our Service Advisor not only took care of several problems on our Explorer, but he also made sure our Ford Recall was taken care of du Billy Severs, our Service Advisor not only took care of several problems on our Explorer, but he also made sure our Ford Recall was taken care of during this Service Appointment. He kept us informed on the vehicles progress every day and the updates on incoming parts that were ordered for the repairs. Billy called us promptly when our vehicle was ready for pickup. This was the Best Service we have experienced from this Dealership in the past 6 years. Billy just did a Super job at taking care of our vehicle and keeping us updated on its progress. He has restored our faith in this Dealership going forward... More

Robert Cai Mr Cai was helpful and returned calls. I felt he was also honest He is definitely an asset to you service department and would want to work with hi Mr Cai was helpful and returned calls. I felt he was also honest He is definitely an asset to you service department and would want to work with him again. More

Great customer service Great customer service. Only one point of feedback would be to go over services done and completed with rep after service and explain if if everything Great customer service. Only one point of feedback would be to go over services done and completed with rep after service and explain if if everything went well with check up. I love my explorer More