Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
The Ford Store San Leandro
San Leandro, CA
480 Reviews
Family-owned and operated since 1991, our dealership opened with one clear vision: to positively change the automotive landscape by giving customers something unique and extraordinary. We set out to cultivate a distinct culture rooted in integrity, transparency, and respect. In doing so, we dedicated ourselves to always putting the customer first and never forgetting what it’s like to be on the other side of the dealership experience.
Today, our vision and mission remain the same. We guarantee a first-class experience anytime you’re here. Whether you’re shopping our new or pre-owned selection or relying on the talents of our factory-trained technicians, you can rest easy knowing you’re in trusted hands and that excellence is guaranteed with every service and from every member of our team.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday 10:00 AM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday Closed
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 480 reviews
November 29, 2023
Excellent service my car was done in a timely manner had to wait a week for parts but they gave me a rental car . Car back Wednesday before Thanksgiving day. Billy was always keeping me informed and showed to wait a week for parts but they gave me a rental car . Car back Wednesday before Thanksgiving day. Billy was always keeping me informed and showed much respect for me. Thank you More
by jcsontoyo
Verified CustomerEmployees Worked With
Billy
November 28, 2023
Great service, friendly employees providing exactly what we were looking for, and providing reasonable financing options that suited our needs. we were looking for, and providing reasonable financing options that suited our needs. More
by lcmmcgrath
Employees Worked With
Sam Noble and the finance manager whose name I didn’t catch
November 26, 2023
Sam was Helpful and kept us informed throughout the process. I appreciate not having to endure the excruciating experience of having to negotiate with the manager by proxy. Just here is what we can do process. I appreciate not having to endure the excruciating experience of having to negotiate with the manager by proxy. Just here is what we can do for you would you like to buy the vehicle? Much more respectful. More
by birdog92
Employees Worked With
Sam Noble,
November 26, 2023
David was great. Although, during check out, cash was no longer permitted as a form of payment, which seems ridiculous. Second, it seems weird that a Ford dealership Although, during check out, cash was no longer permitted as a form of payment, which seems ridiculous. Second, it seems weird that a Ford dealership doesn't offer military discounts to active duty military. More
by milewskin
Employees Worked With
David
November 12, 2023
Service department is horrible. Car was in service department over 5 months for the same exact exact problem they already repaired 4 times! After having my vehicle in their shop for Car was in service department over 5 months for the same exact exact problem they already repaired 4 times! After having my vehicle in their shop for 5 long months went to pick up my car, when I arrived my car wouldn’t even star! Which means it had been sitting and no one test drove before calling me to me to pick up. Test drive my car and still wasn’t driving correctly so I left it at dealership. Get a call about week later to pick up my car again! Test drive proceed to get get on highway and my car is smoking! Exit highway to safe location wait for tow truck to be towed back to dealership! This is after 5 months of my car being their shop! Tow truck driver arrives and noticed my caps were not on under hood which was causing my car to smoke. Get a call about a week later to pick up my car. Test drive notice something weird leave car again there again. Get a call about 3 days later to pick up car. Test drive everything seems fine. Well guess what after having my vehicle less than 3 months it’s back at the service department in a different location with ford for the same problem. Oh there’s a leak too that was overlooked and should have been noticed when car was diagnosed. Customer service was horrible never received updates within the duration of my car being there, I always had to call. Paul is rude. This was the worst experience I’ve ever had at a dealership! Hostile environment. Makes me second guess if I want to remain a ford customer More
by Fuller1147
Employees Worked With
Paul
