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The Ford Store San Leandro

San Leandro, CA

Overview
Reviews
Vehicles
4.2
537 Reviews
Family-owned and operated since 1991, our dealership opened with one clear vision: to positively change the automotive landscape by giving customers something unique and extraordinary. We set out to cultivate a distinct culture rooted in integrity, transparency, and respect. In doing so, we dedicated ourselves to always putting the customer first and never forgetting what it’s like to be on the other side of the dealership experience. Today, our vision and mission remain the same. We guarantee a first-class experience anytime you’re here. Whether you’re shopping our new or pre-owned selection or relying on the talents of our factory-trained technicians, you can rest easy knowing you’re in trusted hands and that excellence is guaranteed with every service and from every member of our team.
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1111 Marina Blvd

San Leandro, CA

94577

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Showing 537 reviews

January 27, 2024

After having issues with another dealership. all my needs were met, and service was A+ More

by runnerwmw
Recommend Dealer
Yes
Employees Worked With
Paul
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Jan 29, 2024 -

The Ford Store San Leandro responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Hamid Seifi Internet Director hseifi@sanleandroford.com

January 27, 2024

Fast service both Men were very helpful Answered my question and both gave honest opinion about the work More

by tcaaaa
Recommend Dealer
Yes
Employees Worked With
Dave Martinez and Owen
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Jul 03, 2024 -

The Ford Store San Leandro responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Hamid Seifi Internet Director hseifi@sanleandroford.com

January 21, 2024

Billie and Willie are the best! ! They both are always giving great costumer service and making sure service gets done asap. More

by elsiegon95
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Billie, willie
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Jan 22, 2024 -

The Ford Store San Leandro responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear Billie and Willie delivered such a great experience! Hamid Seifi Internet Director hseifi@sanleandroford.com

January 19, 2024

Appointment was scheduled for Tuesday. My truck did not get looked at by a technician until Thursday. I had to pay out of pocket for a rental car 2 days longer than I should have. Initial More

by sjhasler2
Recommend Dealer
No
Employees Worked With
Willie. The 1 rating is not reflective of Willie's service. Not wrong with his service. The 1 rating is a result of a poorly managed service department.
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Jan 20, 2024 -

The Ford Store San Leandro responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you. Hamid Seifi Internet Director hseifi@sanleandroford.com Office: 510-347-4140

January 18, 2024

This was a recall issue. Rather than having to come in. Miquel represented you well! More

by dalerisden
Recommend Dealer
Yes
Employees Worked With
Miquel
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Jan 18, 2024 -

The Ford Store San Leandro responded

It's great to hear that Miquel was able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing The Ford Store San Leandro! Hamid Seifi Internet Director hseifi@sanleandroford.com

January 18, 2024

Timely appointment, accuracy estimate of return of car, no surprises Services completed as expected and on time. More

by Kfeckhaus
Recommend Dealer
Yes
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Jan 18, 2024 -

The Ford Store San Leandro responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at The Ford Store San Leandro . Hamid Seifi Internet Director hseifi@sanleandroford.com

January 18, 2024

Fast service very helpful Fast service, very helpful, check in went smoothly and ordered the parts needed to have the car serviced the same day. More

by klsims7
Recommend Dealer
Yes
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Jan 18, 2024 -

The Ford Store San Leandro responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing The Ford Store San Leandro ! Hamid Seifi Internet Director hseifi@sanleandroford.com

January 17, 2024

Courteous, on site service Service was performed at my location and didn't have to travel over an hour for a simple fix More

by Terry.walters
Recommend Dealer
Yes
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Jan 18, 2024 -

The Ford Store San Leandro responded

Thank you, Terry! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing The Ford Store San Leandro. Hamid Seifi Internet Director hseifi@sanleandroford.com

January 17, 2024

Willie is always there to support his customers. He is timely and he goes the extra mile to fix your automobile. More

by jessiemonroe45
Recommend Dealer
Yes
Employees Worked With
Willie Pate
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Jan 18, 2024 -

The Ford Store San Leandro responded

Thank you for your business and this review. We're happy to hear Willie is always able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Hamid Seifi Internet Director hseifi@sanleandroford.com

January 17, 2024

Every time I go in, there are reasons not to take care of items. I ordered my truck directly from ford in Detroit bc of family. Got full coverage bumper to bumper and extended warranty to 120k miles. Now not More

by darinsergent
Recommend Dealer
No
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Jan 17, 2024 -

The Ford Store San Leandro responded

Hi, I am so sorry to hear about your experience with us. We did not have your contact information to call you so we have to rely on Google to deliver this message to you. Give us a chance to fix the problem. Please call Ron De Lapaz, our Finance Manager at 510-347-4143. He is expecting your call.

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